HappyChat AI and Stonly are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. HappyChat AI offers a tiered pricing structure starting with a free plan for up to 50 messages per month and scaling up to an enterprise plan for 50,000 messages per month. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, although it lacks a human handover option and an AI email assistant. The price plans range from a free tier to an enterprise plan costing $399 per month.
Stonly, on the other hand, does not provide specific usage tiers or a fixed price per 1,000 tickets or chats, instead offering pricing on a POA (Price on Application) basis. It includes analytics and insights but does not offer email lead capture or an AI email assistant. Stonly’s pricing begins at $124 per month for the Starter plan and goes up to $249 per month for the Business plan, with a custom price for the Enterprise plan. Both platforms aim to streamline customer support, but they differ in their pricing models and the specific features offered.
| Feature | HappyChat AI | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | HappyChat AI pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Stonly, and My AskAI are AI-driven customer support tools designed to enhance customer service and deflect support tickets. Each platform offers a range of features tailored to different business needs, from small startups to large enterprises. Below is a comparative analysis of their key features, pricing, and capabilities.
All three platforms—HappyChat AI, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not confirmed for HappyChat AI and absent in Stonly.
HappyChat AI offers a range of pricing plans starting from a free tier up to $399 per month for the Enterprise plan. Stonly’s pricing begins at $124 per month, with a Business plan at $249 and a custom-priced Enterprise plan. My AskAI offers more competitive pricing with its Essentials plan at $60 per month, Pro plan at $99 per month, and Enterprise plans available upon request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
For AI cost per 1,000 tickets or chats, HappyChat AI charges $24, whereas My AskAI charges $99. Stonly does not provide specific pricing for this metric, indicating it may be part of their custom pricing for enterprise solutions.
HappyChat AI offers various usage tiers, starting from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, with the Pro plan offering 1,000 conversations and the Enterprise plan providing unlimited conversations. Additional conversations are charged at $0.10 each. Stonly does not provide specific details on usage tiers.
Human handover is a crucial feature for seamless customer support. My AskAI supports human handover, while HappyChat AI and Stonly do not offer this feature.
All three platforms—HappyChat AI, Stonly, and My AskAI—provide conversation analytics and insights, enabling businesses to analyze and improve their customer support interactions.
My AskAI offers an AI email assistant and email lead capture capabilities, features that are not available in HappyChat AI and Stonly. This makes My AskAI a more comprehensive solution for businesses looking to streamline email support and capture leads effectively.
HappyChat AI imposes limits on the number of source pages, ranging from 20 in the free plan to 10,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Stonly does not provide specific information on content limits.
HappyChat AI offers a varying number of chatbots depending on the plan, from 1 chatbot in the free plan to 50 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly offers a hosted help center, a feature not available in HappyChat AI and My AskAI. This can be beneficial for businesses looking for a comprehensive knowledge base solution.
HappyChat AI integrates with content sources like websites and files (PDF, DOCX), and is compatible with platforms like WordPress, Webflow, and Shopify. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. End-user integrations for My AskAI include Zendesk, Intercom, HubSpot, Slack, Teams, and multiple others. Stonly's integrations are not as extensive, mainly focusing on Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, a certification not held by Stonly or My AskAI. Support options vary, with My AskAI offering web, email, and priority support for Pro and Enterprise plans, including a success manager for Enterprise clients. HappyChat AI provides chat and email support, with priority and account manager support for higher-tier plans.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. My AskAI employs GPT-4o across all plans, with additional options
