HappyChat AI and SiteGPT are AI customer support tools designed to deflect support tickets, providing automated assistance to users. HappyChat AI offers a tiered pricing structure, starting with a free plan that includes up to 50 messages per month, and scales up to an Enterprise Plan at $399 per month for 50,000 messages. The cost per 1,000 tickets or chats is $24. HappyChat AI includes features such as analytics/insights and email lead capture but does not support human handover or an AI email assistant.
SiteGPT, on the other hand, starts at $49 per month for 4,000 messages, with the highest tier being the Enterprise Plan, which provides unlimited messages and starts at $999 per month. The cost per 1,000 tickets or chats is slightly higher at $25. SiteGPT includes human handover, analytics/insights, and email lead capture, but like HappyChat AI, it does not offer an AI email assistant. Additionally, SiteGPT offers the option to remove branding for an extra $50 per month and purchase additional message capacity in increments of 5,000 for $50 each.
| Feature | HappyChat AI | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—HappyChat AI, SiteGPT, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, SiteGPT and My AskAI provide these capabilities, while HappyChat AI's offering in this area is still to be confirmed.
HappyChat AI offers a range of pricing plans starting from a free tier to an enterprise plan at $399 per month. SiteGPT's plans range from $49 per month for the Starter plan to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. My AskAI's pricing is straightforward with Essentials at $60, Pro at $99, and Enterprise plans available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies considerably. HappyChat AI charges $24, SiteGPT charges $25, and My AskAI charges $99. This higher cost for My AskAI may reflect additional features or capabilities not present in the other platforms.
HappyChat AI and SiteGPT offer tiered usage plans based on the number of messages per month, ranging from 50 messages to unlimited messages. My AskAI, on the other hand, bases its tiers on the number of conversations, with a unique pricing model of $0.10 per conversation beyond the set limits.
While HappyChat AI does not support human handover, both SiteGPT and My AskAI include this feature, enabling a seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, allowing businesses to monitor and optimize their AI customer support interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available in HappyChat AI or SiteGPT.
Email lead capture is supported across all three platforms, enhancing their ability to convert interactions into potential leads.
HappyChat AI and SiteGPT have specific content limits based on their pricing tiers. HappyChat AI ranges from 20 to 10,000 source pages, while SiteGPT ranges from 200 to 100,000 training web pages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
The number of chatbots or agents varies significantly. HappyChat AI offers up to 50 chatbots in its enterprise plan, SiteGPT offers unlimited chatbots in its enterprise plan, and My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, with unlimited chatbots in its enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions.
HappyChat AI integrates with websites, PDF and DOCX files, and sitemaps. SiteGPT supports a broader range of content integrations including Google Drive, Dropbox, and audio files. My AskAI offers extensive integrations with platforms like Confluence, Gitbook, and Salesforce, providing a more comprehensive content integration framework.
HappyChat AI integrates with platforms like WordPress, Shopify, and WhatsApp. SiteGPT includes integrations with Google Chat, Slack, and Freshchat. My AskAI offers the most extensive range of end-user integrations, including Zendesk, Intercom, HubSpot, and various social media channels through these platforms.
All three platforms are GDPR compliant. However, only HappyChat AI is SOC-2 compliant, which might be a consideration for businesses with stringent security requirements.
Support options vary, with HappyChat AI offering chat and email support across its plans, and priority support for higher tiers. SiteGPT provides email support for lower tiers and more comprehensive support, including phone and account managers, for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. SiteGPT uses GPT-4o across all plans. My AskAI offers GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini for enterprise customers.
All three platforms offer API access, enabling businesses to integrate their AI customer support capabilities into existing systems.
In summary, while HappyChat AI and SiteGPT offer robust AI customer support features with varying pricing and capabilities, My AskAI distinguishes itself with unique features like the AI Email Assistant, extensive content and end-user integrations, and a flexible, conversation-based pricing model.
