HappyChat AI and Neople are AI customer support tools designed to deflect support tickets and streamline customer service operations. HappyChat AI offers a tiered pricing model with a starting price of $0 per month for up to 50 messages, scaling up to $399 per month for the Enterprise Plan, which includes up to 50,000 messages. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, although it lacks a human handover and AI email assistant capabilities.
Neople, on the other hand, does not provide detailed usage tiers but charges significantly higher at $334 per 1,000 tickets or chats. Its pricing plans start at €1500 per month for the Junior plan and go up to €2500 per month for the Medior plan, with additional costs for the Senior plan. Specific features such as human handover, analytics, insights, and email lead capture are not detailed in the provided information. Both tools aim to optimize customer support, but HappyChat AI appears to be more cost-effective and transparent in its offerings compared to Neople.
| Feature | HappyChat AI | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $334 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | HappyChat AI pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
HappyChat AI, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers a variety of features, pricing plans, and capabilities aimed at different market segments.
HappyChat AI and My AskAI both offer AI customer support features, whereas Neople does not. This makes HappyChat AI and My AskAI more suitable for businesses looking to leverage AI for customer interaction.
Neople and My AskAI provide AI features specifically designed for support agents, while HappyChat AI's capabilities in this area are to be confirmed. This makes Neople and My AskAI more versatile for internal support functions.
HappyChat AI offers a range of pricing plans from Free to $399 per month, catering to different business sizes. Neople's plans are significantly more expensive, starting at €1500 per month. My AskAI offers a middle ground with plans ranging from $60 to custom Enterprise pricing, and includes a 30-day free trial on all plans without requiring a credit card.
HappyChat AI charges $24 per 1,000 tickets/chats, making it the most cost-effective option. Neople is the most expensive at €334, while My AskAI charges $99 per 1,000 tickets/chats.
HappyChat AI provides various usage tiers, with the Free plan offering 50 messages per month and the Enterprise plan allowing for 50,000 messages per month. My AskAI offers 200 conversations per month on its Essentials plan and unlimited conversations on its Enterprise plan, with an additional $0.10 per conversation beyond limits. Neople does not provide specific usage tiers.
My AskAI supports human handover, a feature not available in HappyChat AI and not specified for Neople. This capability can be crucial for complex customer queries that require human intervention.
Both HappyChat AI and My AskAI offer conversation analytics and insights, while Neople does not provide information on this feature. Analytics can help businesses understand customer interactions better and improve service quality.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation to customer support.
Both HappyChat AI and My AskAI offer email lead capture, while Neople does not provide information on this feature. This can be beneficial for businesses looking to generate leads through their customer support interactions.
HappyChat AI imposes content limits based on the plan, ranging from 20 source pages on the Free plan to 10,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which can be a significant advantage for businesses with extensive content needs.
HappyChat AI offers varying numbers of chatbots based on the plan, from 1 chatbot on the Free plan to 50 on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Neither HappyChat AI nor My AskAI offer a hosted help centre or a chatbot flow builder. Information on these features is not provided for Neople.
My AskAI supports a wide range of integrations, including websites, various file types, and numerous third-party platforms like Google Drive, Notion, and Salesforce. HappyChat AI supports websites, files (PDF, DOCX), sitemaps, and providing Q&A. Neople does not provide information on content/knowledge integrations.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and WhatsApp. HappyChat AI supports integrations with Wordpress, Webflow, Shopify, Wix, and several upcoming integrations. Neople does not provide information on end-user integrations.
All three platforms are GDPR compliant. HappyChat AI and Neople are also SOC-2 compliant, while My AskAI is not.
HappyChat AI offers varying levels of support based on the plan, from chat support on the Free plan to account manager support on the Enterprise plan. My AskAI provides web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and Success manager support on the Enterprise plan. Neople's s
