HappyChat AI and LiveHelpNow are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. HappyChat AI offers a tiered pricing model based on message volume, with plans ranging from a free tier for up to 50 messages per month to an Enterprise Plan for 50,000 messages per month at $399. It charges $24 per 1,000 tickets or chats and includes features such as analytics and insights, and email lead capture, but it lacks a human handover and an AI email assistant.
LiveHelpNow, on the other hand, does not provide a clear price per 1,000 tickets or chats but offers various modular pricing plans based on specific features such as live chat, ticket management, and AI capabilities. Each module is priced per agent, with additional costs for advanced features like chatbots and AI enhancements. LiveHelpNow includes human handover capabilities, analytics, insights, and email lead capture. However, the absence of a straightforward usage tier system and the need for a price on application (POA) for some modules can complicate cost estimation.
| Feature | HappyChat AI | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary provides a comparative analysis of these three tools, focusing on their key features, pricing, and overall capabilities.
All three platforms—HappyChat AI, LiveHelpNow, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, similar to LiveHelpNow, while HappyChat AI's offerings in this area are yet to be confirmed.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan at $399 per month, with varying message limits and features. LiveHelpNow's pricing is more fragmented, with separate charges for different modules like live chat, ticket management, and AI features, which can add up significantly. My AskAI offers a simpler pricing structure with three main plans—Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI services, HappyChat AI charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. LiveHelpNow's pricing for this metric is not provided, making direct comparison difficult.
HappyChat AI offers different message limits based on the plan, ranging from 50 messages per month for the free plan to 50,000 messages per month for the enterprise plan. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. LiveHelpNow does not provide specific usage tiers.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding an extra layer of automation for email support.
All three platforms support email lead capture, assisting businesses in collecting and managing customer leads.
HappyChat AI imposes content limits based on the plan, ranging from 20 to 10,000 source pages. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. LiveHelpNow does not provide specific information on content limits.
HappyChat AI offers a varying number of chatbots based on the plan, from 1 chatbot in the free plan to 50 in the enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow is the only platform that offers a hosted help center, providing a centralized location for customer support resources. HappyChat AI and My AskAI do not offer this feature.
None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses seeking advanced customization of chatbot interactions.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HappyChat AI and LiveHelpNow offer more limited integration options.
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms. HappyChat AI supports integrations with popular website builders and messaging platforms, while LiveHelpNow provides integration details on their website.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, while LiveHelpNow and My
