AI customer support features comparison: HappyChat AI vs LivechatAI

Introduction

HappyChat AI, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—HappyChat AI, LivechatAI, and My AskAI—offer robust AI customer support features. These features are designed to automate responses and handle customer inquiries efficiently, reducing the burden on human support agents.

AI Features for Support Agents

While HappyChat AI's support for AI features for agents is to be confirmed, both LivechatAI and My AskAI provide these functionalities. This enables support agents to leverage AI for better assistance and improved customer interactions.

Pricing Plans

HappyChat AI offers a tiered pricing structure starting from a free plan up to an enterprise plan at $399 per month. LivechatAI also has a free plan, with paid plans ranging from $39 to $389 per month. My AskAI provides three pricing tiers: Essentials at $60, Pro at $99, and an Enterprise plan priced on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the platforms. HappyChat AI charges $24, LivechatAI charges $55, while My AskAI charges $99. This pricing aspect is crucial for businesses with high volumes of interactions.

Usage Tiers

HappyChat AI's usage tiers range from 50 messages per month on the free plan to 50,000 messages per month on the enterprise plan. LivechatAI offers unlimited messages on its higher-tier plans, while My AskAI provides 200 to 1,000 conversations per month, with additional conversations priced at $0.10 each.

Human Handover

Human handover is supported by both LivechatAI and My AskAI, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI and LivechatAI. This can be particularly useful for managing email inquiries alongside chat interactions.

Email Lead Capture

All three platforms support email lead capture, helping businesses to gather and manage potential customer leads efficiently.

Content Limits

HappyChat AI imposes content limits based on the plan, ranging from 20 source pages on the free plan to 10,000 on the enterprise plan. LivechatAI offers unlimited content with a character limit, while My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

HappyChat AI and LivechatAI offer multiple chatbots/agents based on the pricing tier. My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the enterprise plan.

Hosted Help Centre & Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on their core AI customer support functionalities.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and more. HappyChat AI and LivechatAI also support content integrations but with fewer options compared to My AskAI.

Integrations (End Users)

HappyChat AI integrates with platforms like Wordpress, Webflow, and Shopify, with more integrations coming soon. LivechatAI supports Slack and WhatsApp, while My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and more.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, unlike LivechatAI and My AskAI. Support options vary, with HappyChat AI providing chat and email support, LivechatAI offering live chat, and My AskAI providing web, email, and priority support for higher tiers.

AI Models Available

HappyChat AI uses GPT-3 and GPT-4 models, LivechatAI supports various models like GPT-4o, Llama, and Claude, while My AskAI offers GPT-4o, Claude, and Gemini, providing flexibility in AI capabilities.

API Access

API access is available on all three platforms, allowing businesses to integrate their AI customer support functionalities with other systems and tools.

Conclusion

In summary, while HappyChat AI, LivechatAI, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its comprehensive integrations, AI email assistant, and flexible support options. This makes it a compelling choice for businesses seeking an all-encompassing customer support tool.