HappyChat AI and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. HappyChat AI offers a tiered pricing structure starting from a free plan with 50 messages per month up to an enterprise plan with 50,000 messages per month. The cost per 1,000 tickets or chats is $24, making it a cost-effective option for businesses. Key features include analytics and insights, and email lead capture, although it lacks a human handover and AI email assistant. The pricing plans range from $0 to $399 per month, catering to various business sizes and needs.
LivechatAI, on the other hand, has a higher price per 1,000 tickets or chats at $55. It also offers a range of usage tiers, from a free plan with 100 GPT-4 messages to unlimited message plans. A notable feature of LivechatAI is the human handover capability, which can be essential for complex customer inquiries requiring human intervention. Similar to HappyChat AI, it provides analytics, insights, and email lead capture but does not include an AI email assistant. The pricing plans for LivechatAI range from $0 to $389 per month, offering flexibility for different business requirements.
| Feature | HappyChat AI | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $55 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—HappyChat AI, LivechatAI, and My AskAI—offer robust AI customer support features. These features are designed to automate responses and handle customer inquiries efficiently, reducing the burden on human support agents.
While HappyChat AI's support for AI features for agents is to be confirmed, both LivechatAI and My AskAI provide these functionalities. This enables support agents to leverage AI for better assistance and improved customer interactions.
HappyChat AI offers a tiered pricing structure starting from a free plan up to an enterprise plan at $399 per month. LivechatAI also has a free plan, with paid plans ranging from $39 to $389 per month. My AskAI provides three pricing tiers: Essentials at $60, Pro at $99, and an Enterprise plan priced on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. HappyChat AI charges $24, LivechatAI charges $55, while My AskAI charges $99. This pricing aspect is crucial for businesses with high volumes of interactions.
HappyChat AI's usage tiers range from 50 messages per month on the free plan to 50,000 messages per month on the enterprise plan. LivechatAI offers unlimited messages on its higher-tier plans, while My AskAI provides 200 to 1,000 conversations per month, with additional conversations priced at $0.10 each.
Human handover is supported by both LivechatAI and My AskAI, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.
My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI and LivechatAI. This can be particularly useful for managing email inquiries alongside chat interactions.
All three platforms support email lead capture, helping businesses to gather and manage potential customer leads efficiently.
HappyChat AI imposes content limits based on the plan, ranging from 20 source pages on the free plan to 10,000 on the enterprise plan. LivechatAI offers unlimited content with a character limit, while My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI and LivechatAI offer multiple chatbots/agents based on the pricing tier. My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the enterprise plan.
None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on their core AI customer support functionalities.
My AskAI offers extensive integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and more. HappyChat AI and LivechatAI also support content integrations but with fewer options compared to My AskAI.
HappyChat AI integrates with platforms like Wordpress, Webflow, and Shopify, with more integrations coming soon. LivechatAI supports Slack and WhatsApp, while My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, unlike Livech
