AI customer support features comparison: HappyChat AI vs Kommunicate
HappyChat AI and Kommunicate are AI customer support tools designed to deflect support tickets through automated responses and interactions. HappyChat AI offers a tiered pricing structure starting with a free plan for up to 50 messages per month, and scales up to an enterprise plan supporting 50,000 messages per month at $399. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, and email lead capture, but it lacks human handover and an AI email assistant.
Kommunicate, on the other hand, has a higher starting price with its Lite plan at $100 per month for 1,000 messages, and the price per 1,000 tickets or chats is $84. It offers an Advanced plan for $200 per month for 5,000 messages, with custom pricing available for enterprise needs. Like HappyChat AI, Kommunicate provides analytics and insights, and email lead capture, but it stands out with the inclusion of human handover capabilities. Neither platform offers an AI email assistant.
Full breakdown: All available features and pricing
| Feature | HappyChat AI | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo |
Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $84 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo |
Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages |
Lite - not specified Advanced - not specified Enterprise - Custom Pricing |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots |
Lite - not specified Advanced - not specified Enterprise - Custom Pricing |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A |
Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) |
https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager |
Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 |
GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
HappyChat AI, Kommunicate, and My AskAI are AI-powered customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—HappyChat AI, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Kommunicate and is to be confirmed for HappyChat AI.
Pricing Plans
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan costing $399 per month. Kommunicate's plans start at $100 per month for the Lite version and go up to custom pricing for the Enterprise plan. My AskAI offers pricing tiers starting at $60 for the Essentials plan, with a 30-day free trial available for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The cost per 1,000 tickets or chats is $24 for HappyChat AI, $84 for Kommunicate, and $99 for My AskAI. While My AskAI has a higher cost per 1,000 tickets/chats, it compensates with additional features and integrations.
Usage Tiers
HappyChat AI provides various message limits across its plans, ranging from 50 messages per month in the free tier to 50,000 messages per month in the enterprise plan. Kommunicate offers 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with custom pricing for enterprise. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
Human Handover
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents. HappyChat AI does not offer this feature.
Conversation Analytics and Insights
All three platforms—HappyChat AI, Kommunicate, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in either HappyChat AI or Kommunicate. This can be particularly beneficial for businesses looking to automate email responses.
Email Lead Capture
All three platforms offer email lead capture capabilities, allowing businesses to gather potential customer information effectively.
Content Limits
HappyChat AI has content limits that vary by plan, with the highest tier allowing up to 10,000 source pages. Kommunicate's content limits are not specified for its plans. My AskAI offers unlimited webpages and documents for all its plans, with automatic updates.
Number of Chatbots/Agents
HappyChat AI allows a varying number of chatbots depending on the plan, with up to 50 chatbots in the enterprise plan. Kommunicate does not specify the number of chatbots allowed. My AskAI offers one chatbot in the Essentials and Pro plans, but with two operational modes (public and private), and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the three platforms provide a hosted help center.
Chatbot Flow Builder
Kommunicate includes a chatbot flow builder, a feature not available in HappyChat AI and My AskAI.
Integrations (Content/Knowledge)
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and Q&A. Kommunicate supports web scraping, FAQs, documents, existing customer interactions, and various CRM systems like Zendesk and Salesforce. My AskAI offers a wide range of integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and upcoming integrations with WhatsApp, Messenger, Telegram, and Slack. Kommunicate provides a list of integrations on their website. My AskAI supports a broad range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter.
Compliance and Support
All three platforms are GDPR compliant. Only HappyChat AI is SOC-2 compliant. Support options vary, with My AskAI offering different levels of support including web, email, video, and a success manager for enterprise clients.
AI Models Available
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Kommunicate uses GPT-4o. My AskAI offers GPT-4o in the Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
API Access
All three platforms provide API access, enabling businesses to integrate their own systems with the customer support tools.
Conclusion
HappyChat AI, Kommunicate, and My AskAI each offer unique features and pricing structures. My AskAI stands out for its AI features for support agents, extensive integrations, AI email assistant, and flexible usage tiers, making it a robust option for businesses looking for comprehensive AI customer support solutions.
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