AI customer support features comparison: HappyChat AI vs Helpkit

Overview

HappyChat AI, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities aimed at improving customer interactions and support agent productivity.

AI Customer Support Features

All three platforms—HappyChat AI, Helpkit, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features tailored specifically for support agents, which is not available in Helpkit and is yet to be confirmed for HappyChat AI.

Pricing Plans

HappyChat AI offers a range of pricing plans starting from a free tier up to an Enterprise plan costing $399 per month. Helpkit's pricing is slightly less expensive, with plans ranging from $19 to $79 per month, plus a separate AI chatbot plan at $49 per month. My AskAI offers plans starting at $60 per month for the Essentials plan, going up to a Pro plan at $99 per month, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. HappyChat AI charges $24, Helpkit charges $49, and My AskAI charges $99. This makes HappyChat AI the most cost-effective option in this category, while My AskAI is the most expensive.

Usage Tiers

HappyChat AI provides various usage tiers based on the plan, ranging from 50 messages per month on the free plan to 50,000 messages per month on the Enterprise plan. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Helpkit does not provide detailed information on usage tiers.

Human Handover

Human handover is a critical feature for seamless customer support. My AskAI includes this feature, allowing for a smooth transition from AI to human agents. This feature is not available in either HappyChat AI or Helpkit.

Conversation Analytics/Insights

All three platforms—HappyChat AI, Helpkit, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, providing additional support capabilities beyond chat interactions.

Email Lead Capture

All three platforms support email lead capture, helping businesses to gather and manage customer leads effectively.

Content Limits

HappyChat AI imposes content limits based on the plan, ranging from 20 source pages on the free plan to 10,000 on the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Helpkit does not provide specific information on content limits.

Number of Chatbots/Agents

HappyChat AI offers a tiered number of chatbots depending on the plan, from 1 chatbot on the free plan to 50 on the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Helpkit does not specify the number of chatbots supported.

Hosted Help Centre

Helpkit is the only platform that offers a hosted help center, which can be a valuable resource for businesses looking to provide comprehensive support documentation.

Chatbot Flow Builder

None of the three platforms—HappyChat AI, Helpkit, or My AskAI—currently offer a chatbot flow builder.

Integrations (Content/Knowledge)

HappyChat AI supports integrations with websites, files (PDF, DOCX), sitemaps, and providing Q&A. Helpkit integrates with Notion. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and upcoming support for WhatsApp, Messenger, Telegram, and Slack. Helpkit supports website integration. My AskAI offers extensive integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.

Compliance

All three platforms are GDPR compliant. However, only HappyChat AI is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

HappyChat AI offers varying levels of support based on the plan, from chat support on the free plan to priority support and an account manager on the Enterprise plan. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and Slack and a success manager for the Enterprise plan. Helpkit does not provide specific information on support options.

AI Models Available

HappyChat AI uses GPT-3 for most plans, with the option to use GPT-4 for the Pro and Enterprise plans. Helpkit uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options for Claude and Gemini for the Enterprise plan.

API Access

Both HappyChat AI and My AskAI offer API access, while Helpkit does not provide this feature.

Conclusion

Each platform—HappyChat AI, Helpkit, and My AskAI—has distinct features and pricing structures. My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and unlimited content limits across all plans. HappyChat AI offers competitive pricing and SOC-2 compliance, while Helpkit provides a hosted help center and Notion integration.