AI customer support features comparison: HappyChat AI vs Dante

Overview

HappyChat AI, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and provide automated assistance. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—HappyChat AI, Dante, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither HappyChat AI nor Dante explicitly offer.

Pricing Plans

HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan costing $399 per month. Dante has a more segmented pricing structure, starting from a free plan up to a business plan at $399 per month, with additional costs for unlimited AI messages, removing branding, chat records, extra chatbots, and custom domains. My AskAI provides simpler pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application, all coming with a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, HappyChat AI charges $24, Dante charges $25, and My AskAI charges $99. This makes HappyChat AI and Dante more cost-effective for high-volume usage compared to My AskAI.

Usage Tiers

HappyChat AI and Dante both offer free plans with limited message credits. HappyChat AI’s highest tier allows up to 50,000 messages per month, while Dante’s highest tier supports up to 40,000 message credits. My AskAI offers 200 conversations per month on its Essentials plan, 1,000 on its Pro plan, and unlimited conversations on its Enterprise plan, with a charge of $0.10 per conversation beyond these limits.

Human Handover

Both Dante and My AskAI support human handover, allowing conversations to be transferred to human agents when necessary. HappyChat AI does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support services.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, adding an extra layer of automation for handling email inquiries, which neither HappyChat AI nor Dante offer.

Email Lead Capture

All three platforms—HappyChat AI, Dante, and My AskAI—support email lead capture, enabling businesses to gather customer information and follow up on leads.

Content Limits

HappyChat AI and Dante have specified content limits based on their pricing tiers. HappyChat AI ranges from 20 source pages on the free plan to 10,000 on the enterprise plan. Dante offers character limits per chatbot, ranging from 500,000 on the free plan to 100 million on the business plan. My AskAI offers unlimited webpages and documents across all plans, updated automatically.

Number of Chatbots/Agents

HappyChat AI and Dante offer multiple chatbots based on their pricing tiers, with HappyChat AI allowing up to 50 chatbots and Dante up to 40. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations with content and knowledge platforms, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HappyChat AI and Dante have fewer integrations, focusing mainly on websites and basic file types.

Integrations (End Users)

My AskAI stands out with a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat and social media platforms via integrations with Zendesk and Intercom. HappyChat AI and Dante offer fewer end-user integrations but still support major platforms like WordPress, Slack, and WhatsApp.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, which neither Dante nor My AskAI explicitly state. In terms of support, My AskAI offers web, email, and priority support, with additional options for Enterprise customers. HappyChat AI provides chat and email support, with priority support and account management for higher tiers. Dante’s support varies, primarily offering a Discord community and API setup support for higher tiers.

AI Models Available

HappyChat AI uses GPT-3 and GPT-4 models. Dante offers GPT-3.5 Turbo and two versions of GPT-4. My AskAI provides advanced models like GPT-4o, Claude, and Gemini, ensuring a high level of AI sophistication.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support functionalities into existing systems.