HappyChat AI and CustomGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. HappyChat AI offers a pricing structure that starts with a free tier for up to 50 messages per month, scaling up to an enterprise plan that supports 50,000 messages per month at $399. The cost per 1,000 tickets or chats is $24, making it a more affordable option for high-volume users. HappyChat AI includes features such as analytics and insights, and email lead capture, but it does not support human handover or an AI email assistant.
CustomGPT, on the other hand, is positioned at a higher price point, with the cost per 1,000 tickets or chats at $250. Its pricing plans start at $99 per month for 1,000 GPT-4 queries and go up to $499 per month for 5,000 GPT-4 queries, with custom pricing available for enterprise needs. Similar to HappyChat AI, CustomGPT provides analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Given the significant price difference, CustomGPT may cater to businesses that require advanced AI capabilities provided by GPT-4, while HappyChat AI offers a more cost-effective solution for companies with high message volumes.
| Feature | HappyChat AI | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $250 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI,CustomGPT, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and providing self-service options to users. Each platform offers various features, pricing plans, and capabilities to cater to different business needs.
All three platforms—HappyChat AI, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI provides additional AI features specifically designed for support agents, which are not available in CustomGPT and are yet to be confirmed for HappyChat AI.
HappyChat AI offers a range of pricing plans starting from a free tier up to an Enterprise plan at $399 per month. CustomGPT's pricing starts at $99 per month for the Standard plan, going up to $499 per month for the Premium plan, with a custom Enterprise option. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan that is priced on application. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. HappyChat AI charges $24, CustomGPT charges $250, and My AskAI charges $99. This makes HappyChat AI the most cost-effective option in this regard, while CustomGPT is the most expensive.
HappyChat AI offers different usage tiers based on the plan, ranging from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise plan. CustomGPT provides 1,000 GPT-4 queries per month in the Standard plan and 5,000 GPT-4 queries in the Premium plan. My AskAI's usage tiers are based on conversations, with the Essentials plan allowing 200 conversations per month, the Pro plan allowing 1,000, and the Enterprise plan offering unlimited conversations.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in HappyChat AI or CustomGPT.
All three platforms offer conversation analytics and insights, aiding businesses in understanding and improving customer interactions.
My AskAI is the only platform that includes an AI email assistant, providing additional support capabilities. This feature is not available in HappyChat AI or CustomGPT.
All three platforms offer email lead capture features, helping businesses gather potential customer information through their AI systems.
HappyChat AI has content limits based on the plan, ranging from 20 source pages in the free plan to 10,000 in the Enterprise plan. CustomGPT offers content storage limits from 60 million words in the Standard plan to 300 million in the Premium plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI allows multiple chatbots depending on the plan, with up to 50 chatbots in the Enterprise plan. CustomGPT offers 10 custom chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or chatbot flow builder, focusing instead on AI-driven interactions.
HappyChat AI integrates with various content and knowledge sources, including websites, files, and sitemaps. CustomGPT supports a wide range of integrations, including websites, helpdesks, knowledge bases, and various file formats. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, HappyChat AI supports platforms like WordPress, Webflow, Shopify, and Wix, with upcoming support for WhatsApp, Messenger, Telegram, and Slack. CustomGPT offers private and public share links, embed widgets, live chat widgets, and integrations with platforms like Slack, WordPress, Shopify, and Wix. My AskAI provides integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, a feature not available in CustomGPT and My AskAI. Support options vary, with HappyChat AI offering chat and email support across all plans, and priority support and account management in higher-tier plans. CustomGPT provides helpdesk support, self-service, and tailored onboarding in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success management in the Enterprise plan.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. CustomGPT exclusively uses GPT-4 across all plans. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in the Enterprise plan. All three platforms provide API access.
My AskAI stands out with its additional AI features for support agents, human handover capabilities, AI email assistant, and extensive integrations, making it a comprehensive solution for businesses looking to enhance their customer support with AI.
