AI customer support features comparison: HappyChat AI vs Customerly

Introduction

HappyChat AI, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. This summary provides an objective comparison of these tools, focusing on key features, pricing, and capabilities.

AI Customer Support Features

All three platforms, HappyChat AI, Customerly, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, My AskAI stands out as it provides these capabilities, while Customerly does not, and HappyChat AI's offering in this area is to be confirmed.

Pricing Plans

HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan at $399 per month. Customerly's plans start at $9 per month for the Essential plan and go up to $299 per month for the Enterprise plan. My AskAI has a slightly different pricing structure, with the Essentials plan at $60, the Pro plan at $99, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. HappyChat AI charges $24, Customerly charges $300, and My AskAI charges $99. This makes HappyChat AI the most cost-effective in this regard, followed by My AskAI.

Usage Tiers

HappyChat AI provides usage tiers based on the number of messages per month, starting from 50 messages in the free plan to 50,000 messages in the enterprise plan. Customerly uses a usage-based billing model for its paid plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Human handover capabilities are available in Customerly and My AskAI, but not in HappyChat AI. This feature allows seamless transition from AI to human agents when necessary, enhancing customer experience.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to improve their customer support strategies by analyzing interactions.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, while HappyChat AI does not. This feature can help automate email responses, further streamlining customer support operations.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI chatbots.

Content Limits

HappyChat AI has specific content limits based on the plan, ranging from 20 source pages in the free plan to 10,000 in the enterprise plan. Customerly's content limits are based on interactions, with the enterprise plan allowing up to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

HappyChat AI allows multiple chatbots based on the plan, from one chatbot in the free plan to 50 in the enterprise plan. Customerly does not provide specific information on this feature. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly offers both a hosted help center and a chatbot flow builder, features that are not available in HappyChat AI and My AskAI.

Integrations

HappyChat AI integrates with various content sources and end-user platforms like websites, files, and popular website builders. Customerly integrates with platforms such as Wordpress, Zapier, and Google Ads. My AskAI offers extensive integrations with websites, various file types, and numerous apps including Zendesk, Intercom, HubSpot, and Slack, among others.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is SOC-2 compliant, whereas Customerly and My AskAI are not. Support options vary, with My AskAI providing priority support and a success manager in its Enterprise plan, which is a notable advantage.

AI Models and API Access

HappyChat AI offers GPT-3 and GPT-4 models depending on the plan. Customerly uses GPT-4o. My AskAI provides multiple AI models including GPT-4o, Claude, and Gemini, offering greater flexibility. All three platforms provide API access.

Conclusion

In conclusion, while all three platforms offer robust AI customer support features, My AskAI stands out with its comprehensive integrations, flexible AI model options, and extensive support features. This makes it a strong contender in the market for businesses looking to enhance their customer support operations with AI.