HappyChat AI and Customerly are AI customer support tools designed to reduce the volume of support tickets through automation. HappyChat AI offers a range of pricing plans from a free tier with limited messages to an enterprise plan accommodating up to 50,000 messages per month. The cost per 1,000 tickets or chats is significantly lower at $24 compared to Customerly's $300. HappyChat AI includes features like analytics and email lead capture but lacks human handover and an AI email assistant.
Customerly, on the other hand, provides more comprehensive features including human handover and an AI email assistant, alongside analytics and email lead capture. Its pricing is based on usage tiers, with the essential plan starting at $9 per month and scaling up to $299 per month for the enterprise plan. While the cost per 1,000 tickets is higher, Customerly's additional capabilities may cater to businesses needing more robust support features.
| Feature | HappyChat AI | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $300 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. This summary provides an objective comparison of these tools, focusing on key features, pricing, and capabilities.
All three platforms, HappyChat AI, Customerly, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, My AskAI stands out as it provides these capabilities, while Customerly does not, and HappyChat AI's offering in this area is to be confirmed.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan at $399 per month. Customerly's plans start at $9 per month for the Essential plan and go up to $299 per month for the Enterprise plan. My AskAI has a slightly different pricing structure, with the Essentials plan at $60, the Pro plan at $99, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. HappyChat AI charges $24, Customerly charges $300, and My AskAI charges $99. This makes HappyChat AI the most cost-effective in this regard, followed by My AskAI.
HappyChat AI provides usage tiers based on the number of messages per month, starting from 50 messages in the free plan to 50,000 messages in the enterprise plan. Customerly uses a usage-based billing model for its paid plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Human handover capabilities are available in Customerly and My AskAI, but not in HappyChat AI. This feature allows seamless transition from AI to human agents when necessary, enhancing customer experience.
All three platforms provide conversation analytics and insights, helping businesses to improve their customer support strategies by analyzing interactions.
Customerly and My AskAI both offer AI email assistants, while HappyChat AI does not. This feature can help automate email responses, further streamlining customer support operations.
All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI chatbots.
HappyChat AI has specific content limits based on the plan, ranging from 20 source pages in the free plan to 10,000 in the enterprise plan. Customerly's content limits are based on interactions, with the enterprise plan allowing up to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI allows multiple chatbots based on the plan, from one chatbot in the free plan to 50 in the enterprise plan. Customerly does not provide specific information on this feature. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly offers both a hosted help center and a chatbot flow builder, features that are not available in HappyChat AI and My AskAI.
HappyChat AI integrates with various content sources and end-user platforms like websites, files, and popular website builders. Customerly integrates with platforms such as Wordpress, Zapier, and Google Ads. My AskAI offers extensive integrations with websites, various file types, and numerous apps including Zendesk, Intercom, HubSpot, and Slack, among others.
All three platforms are GDPR compliant. HappyChat AI is SOC-2 compliant, whereas Customerly and My AskAI are not. Support options vary, with My AskAI providing priority support and a success manager in its Enterprise plan, which is a notable advantage.
