HappyChat AI and CoSupport AI are both AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. HappyChat AI offers a range of pricing plans and usage tiers, starting with a free plan that includes 50 messages per month and scaling up to an enterprise plan that supports 50,000 messages per month for $399. Pricing for HappyChat AI is transparent, with a cost of $24 per 1,000 tickets or chats. Key features include analytics and insights, as well as email lead capture, though it lacks a human handover option and an AI email assistant.
In contrast, CoSupport AI does not provide detailed information on pricing, usage tiers, or specific features such as human handover, analytics, AI email assistant, or email lead capture. The price per 1,000 tickets or chats is determined on a per-order-arrangement (POA) basis, and other specifics about its capabilities and plans are not disclosed. This lack of detailed information makes it challenging to directly compare CoSupport AI's market position and feature set against HappyChat AI.
| Feature | HappyChat AI | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | HappyChat AI pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | Yes | Not provided | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
HappyChat AI, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each offers unique features and pricing structures aimed at different market segments. This summary compares key features, pricing, and capabilities of these three tools to help you understand their market positions.
All three tools, HappyChat AI, CoSupport AI, and My AskAI, offer AI customer support features. However, My AskAI and CoSupport AI also extend their AI capabilities to support agents, while this feature is yet to be confirmed for HappyChat AI.
HappyChat AI offers a tiered pricing model starting from a free plan up to an Enterprise plan at $399 per month. My AskAI provides three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), with a 30-day free trial available on all plans. CoSupport AI has not provided specific pricing details.
HappyChat AI charges $24 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not provided.
HappyChat AI offers usage tiers based on message limits, starting from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise plan. My AskAI's tiers are based on conversation limits, ranging from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature is not available in HappyChat AI, and details for CoSupport AI are not provided.
Both HappyChat AI and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. CoSupport AI has not provided information on this feature.
My AskAI includes an AI email assistant and email lead capture capabilities, whereas HappyChat AI only offers email lead capture. Information on these features for CoSupport AI is not provided.
HappyChat AI has content limits based on the plan, with the Enterprise plan allowing up to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. CoSupport AI has not provided details on content limits.
HappyChat AI allows multiple chatbots based on the plan, from 1 chatbot in the free plan to 50 in the Enterprise plan. My AskAI offers one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI has not provided information on this feature.
Neither HappyChat AI nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI has not provided details on these features.
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and provides Q&A. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI has not provided details on content/knowledge integrations.
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and several messaging apps. My AskAI offers a wider range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and various social media platforms via Intercom/Zendesk. CoSupport AI has not provided details on end-user integrations.
Both HappyChat AI and My AskAI are GDPR compliant. HappyChat AI is also SOC-2 compliant, while My AskAI is not. My AskAI offers different levels of support across its plans, including web, email, priority support, and a success manager for Enterprise clients. HappyChat AI provides varying support levels based on the plan, including chat, email, priority support, and an account manager for Enterprise clients. CoSupport AI has not provided details on compliance and support.
HappyChat AI uses GPT-3 for most plans and offers GPT-4 for higher-tier plans. My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise clients. Both HappyChat AI and My AskA
