HappyChat AI and Cody AI are both AI-powered customer support tools designed to deflect support tickets and streamline customer service operations. HappyChat AI offers a tiered pricing structure, starting with a free plan for up to 50 messages per month and scaling up to an enterprise plan that supports 50,000 messages per month. The platform charges $24 per 1,000 tickets or chats and includes features such as analytics and insights, as well as email lead capture capabilities. However, it does not support human handover or AI email assistance.
Cody AI, on the other hand, prices its services at $29 per 1,000 tickets or chats and offers three usage tiers: Basic, Premium, and Advanced, which correspond to 2,500, 10,000, and 25,000 credits per month, respectively. While Cody AI does not provide analytics, insights, email lead capture, or AI email assistance, it similarly lacks human handover functionality. Cody AI's pricing plans start at $29 per month for the Basic tier and go up to $249 per month for the Advanced tier.
| Feature | HappyChat AI | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | HappyChat AI pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Cody AI, and My AskAI are three prominent AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to different business needs. This summary provides an objective comparison to help understand their market positions and highlight the benefits of My AskAI over its competitors.
All three platforms—HappyChat AI, Cody AI, and My AskAI—offer robust AI customer support features. This core functionality is essential for automating responses and improving customer engagement.
My AskAI stands out by providing AI features specifically designed for support agents, which neither HappyChat AI nor Cody AI currently offer. This capability can significantly enhance the efficiency of human agents by providing real-time assistance and insights.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan at $399 per month. Cody AI's pricing starts at $29 per month and goes up to $249 per month. My AskAI has a mid-range starting price of $60 per month, with a top-tier enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for businesses looking to test the service.
In terms of cost per 1,000 tickets or chats, HappyChat AI is the most economical at $24, followed by Cody AI at $29. My AskAI is priced higher at $99, which might reflect the additional features and integrations it offers.
HappyChat AI and Cody AI provide usage tiers based on the number of messages or credits. HappyChat AI's tiers range from 50 messages per month for the free plan to 50,000 messages per month for the enterprise plan. Cody AI offers 2,500 to 25,000 credits depending on the plan. My AskAI provides 200 to unlimited conversations per month, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that offers a human handover feature, allowing seamless transition from AI to human agents when needed. This can be crucial for handling complex queries that require human intervention.
Both HappyChat AI and My AskAI offer conversation analytics and insights, which are essential for monitoring performance and improving customer interaction strategies. Cody AI does not provide this feature.
My AskAI includes an AI email assistant, a feature not available in HappyChat AI and Cody AI. This can automate email responses and manage email communications more effectively.
My AskAI and HappyChat AI both offer email lead capture capabilities, which can help in growing the customer base. Cody AI lacks this feature.
HappyChat AI and Cody AI impose limits on the number of source pages or documents that can be integrated. My AskAI, however, offers unlimited webpages and documents across all plans, automatically updating them, which provides greater flexibility and scalability.
HappyChat AI and Cody AI offer multiple chatbots depending on the plan. My AskAI offers one chatbot in two modes (public and private) for the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
All three platforms support integration with websites and various file types. However, My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging services. HappyChat AI and Cody AI offer fewer integrations, which may limit their usability in diverse tech ecosystems.
HappyChat AI is both GDPR and SOC-2 compliant, while My AskAI is GDPR compliant but not SOC-2 compliant. Cody AI lacks compliance certifications. My AskAI offers tiered support with priority and success manager options for higher plans, providing better customer service.
