AI customer support features comparison: HappyChat AI vs Chatwith

Overview

HappyChat AI, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a unique set of features, pricing plans, and capabilities that cater to various business needs.

AI Customer Support Features

All three platforms—HappyChat AI, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available with Chatwith and is yet to be confirmed for HappyChat AI.

Pricing Plans

HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan costing $399 per month. Chatwith's pricing starts at a free tier and goes up to $59 per month for the Business plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Both HappyChat AI and Chatwith charge $24 per 1,000 tickets or chats, while My AskAI charges a higher rate of $99 per 1,000 tickets or chats. This higher cost may reflect the additional features and capabilities My AskAI offers.

Usage Tiers

HappyChat AI and Chatwith offer various usage tiers with different message limits. HappyChat AI's highest tier allows up to 50,000 messages per month, while Chatwith's Business plan allows 3,000 messages per month. My AskAI's plans include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI is the only platform among the three that offers human handover capabilities, enabling seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in HappyChat AI or Chatwith, adding another layer of automation to customer support.

Email Lead Capture

All three platforms offer email lead capture capabilities, enabling businesses to gather leads through their AI customer support systems.

Content Limits

HappyChat AI and Chatwith have specific content limits depending on the pricing tier, while My AskAI offers unlimited webpages and documents across all plans. This feature is automatically updated, ensuring users always have access to the latest data.

Number of Chatbots/Agents

HappyChat AI and Chatwith limit the number of chatbots based on the pricing plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms provide a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

HappyChat AI and Chatwith support various integrations for content and knowledge, including websites and files. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others.

Integrations (End Users)

HappyChat AI and Chatwith support integrations with platforms like WordPress, Webflow, Shopify, and Slack. My AskAI offers broader integration options, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, while Chatwith and My AskAI are not.

Support

HappyChat AI offers varying levels of support based on the pricing tier, including chat, email, and priority support. Chatwith provides community support and email responses with different response times. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise users.

AI Models Available

HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Chatwith uses GPT-3.5 Turbo and GPT-4 models. My AskAI utilizes GPT-4o, Claude, and Gemini models, offering a diverse range of AI capabilities.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support systems with other tools and platforms.