HappyChat AI and Chatwith are both AI customer support tools designed to deflect support tickets efficiently. Both platforms offer a similar pricing structure, charging $24 per 1,000 tickets or chats. HappyChat AI provides a range of usage tiers, starting with a Free plan that includes 50 messages per month and scaling up to an Enterprise Plan that supports 50,000 messages per month. The pricing for these plans ranges from $0 per month for the Free plan to $399 per month for the Enterprise Plan. Chatwith also offers a Free plan with 50 messages per month and extends to a Business plan that supports 3,000 messages per month, with prices starting at $19 per month for the Standard plan and $59 per month for the Business plan.
Both HappyChat AI and Chatwith include essential features such as analytics/insights and email lead capture, but neither offers human handover or an AI email assistant. HappyChat AI's higher-tier plans cater to larger businesses with more extensive messaging needs, while Chatwith's plans are more suited for small to medium-sized enterprises with a moderate volume of customer interactions. This positions HappyChat AI as a more scalable solution for growing businesses, whereas Chatwith offers a more focused range of plans for companies with specific needs.
| Feature | HappyChat AI | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a unique set of features, pricing plans, and capabilities that cater to various business needs.
All three platforms—HappyChat AI, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available with Chatwith and is yet to be confirmed for HappyChat AI.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan costing $399 per month. Chatwith's pricing starts at a free tier and goes up to $59 per month for the Business plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Both HappyChat AI and Chatwith charge $24 per 1,000 tickets or chats, while My AskAI charges a higher rate of $99 per 1,000 tickets or chats. This higher cost may reflect the additional features and capabilities My AskAI offers.
HappyChat AI and Chatwith offer various usage tiers with different message limits. HappyChat AI's highest tier allows up to 50,000 messages per month, while Chatwith's Business plan allows 3,000 messages per month. My AskAI's plans include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
My AskAI is the only platform among the three that offers human handover capabilities, enabling seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available in HappyChat AI or Chatwith, adding another layer of automation to customer support.
All three platforms offer email lead capture capabilities, enabling businesses to gather leads through their AI customer support systems.
HappyChat AI and Chatwith have specific content limits depending on the pricing tier, while My AskAI offers unlimited webpages and documents across all plans. This feature is automatically updated, ensuring users always have access to the latest data.
HappyChat AI and Chatwith limit the number of chatbots based on the pricing plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms provide a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions.
HappyChat AI and Chatwith support various integrations for content and knowledge, including websites and files. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others.
HappyChat AI and Chatwith support integrations with platforms like WordPress, Webflow, Shopify, and Slack. My AskAI offers broader integration options, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. HappyChat AI is
