AI customer support features comparison: HappyChat AI vs Chatling

Overview of AI Customer Support Tools

HappyChat AI, Chatling, and My AskAI are AI-driven customer support tools designed to enhance customer service by deflecting support tickets. Each platform offers unique features and pricing strategies to cater to diverse business needs.

AI Customer Support Features

All three platforms, HappyChat AI, Chatling, and My AskAI, provide AI customer support features, enabling automated responses to customer inquiries.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically for support agents, which are not available with Chatling and are yet to be confirmed for HappyChat AI.

Pricing Plans

HappyChat AI offers a range of pricing plans from Free to Enterprise, starting at $0 per month and going up to $399 per month. Chatling's plans range from Free to Ultimate, with prices between $0 and $99 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, with an Enterprise option available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, HappyChat AI charges $24, Chatling charges $16, and My AskAI charges $99, reflecting a higher cost for My AskAI.

Usage Tiers

HappyChat AI's usage tiers range from 50 messages per month on the Free plan to 50,000 messages per month on the Enterprise plan. Chatling offers from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents, a feature not available in HappyChat AI and Chatling.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available with HappyChat AI and Chatling, enhancing email communication efficiency.

Email Lead Capture

HappyChat AI, Chatling, and My AskAI all provide email lead capture capabilities, helping businesses gather potential customer information.

Content Limits

HappyChat AI's content limits range from 20 source pages on the Free plan to 10,000 on the Enterprise plan. Chatling's character limits range from 500,000 on the Free plan to 65,000,000 on the Ultimate plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

HappyChat AI allows between 1 and 50 chatbots depending on the plan. Chatling offers between 2 and 53 chatbots. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

None of the platforms offer a hosted help centre.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, while HappyChat AI and My AskAI do not provide this feature.

Integrations (Content/Knowledge)

HappyChat AI integrates with websites, files, and sitemaps. Chatling supports websites, knowledge bases, and various file types. My AskAI offers extensive integrations including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

HappyChat AI integrates with platforms like Wordpress, Webflow, Shopify, and Wix, with more coming soon. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a broad range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, and many more.

Compliance and Security

HappyChat AI is both GDPR and SOC-2 compliant. Chatling does not offer GDPR or SOC-2 compliance. My AskAI is GDPR compliant but not SOC-2 compliant.

Support

HappyChat AI provides varying levels of support depending on the plan, including chat, email, priority support, and account manager options. Chatling offers 24/7 email support across all plans. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and Success manager support for Enterprise.

AI Models Available

HappyChat AI uses GPT-3 and GPT-4 models. Chatling offers a variety of models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.