HappyChat AI and Chatling are AI customer support tools designed to deflect support tickets and streamline customer interactions. HappyChat AI offers a tiered pricing structure starting with a free plan for up to 50 messages per month, scaling up to an enterprise plan that supports 50,000 messages per month at $399. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, but it lacks a human handover and AI email assistant capabilities.
Chatling, on the other hand, provides a more cost-effective solution with a price of $16 per 1,000 tickets or chats. Its usage tiers range from a free plan supporting 100 chats per month to an ultimate plan that handles 20,000 chats per month for $99. Similar to HappyChat AI, Chatling includes analytics and insights, and email lead capture, but does not offer a human handover or an AI email assistant. Both platforms aim to optimize customer support operations, but they differ in pricing and the scale of their usage tiers.
| Feature | HappyChat AI | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $16 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Chatling, and My AskAI are AI-driven customer support tools designed to enhance customer service by deflecting support tickets. Each platform offers unique features and pricing strategies to cater to diverse business needs.
All three platforms, HappyChat AI, Chatling, and My AskAI, provide AI customer support features, enabling automated responses to customer inquiries.
My AskAI stands out by offering AI features specifically for support agents, which are not available with Chatling and are yet to be confirmed for HappyChat AI.
HappyChat AI offers a range of pricing plans from Free to Enterprise, starting at $0 per month and going up to $399 per month. Chatling's plans range from Free to Ultimate, with prices between $0 and $99 per month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, with an Enterprise option available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, HappyChat AI charges $24, Chatling charges $16, and My AskAI charges $99, reflecting a higher cost for My AskAI.
HappyChat AI's usage tiers range from 50 messages per month on the Free plan to 50,000 messages per month on the Enterprise plan. Chatling offers from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents, a feature not available in HappyChat AI and Chatling.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not available with HappyChat AI and Chatling, enhancing email communication efficiency.
HappyChat AI, Chatling, and My AskAI all provide email lead capture capabilities, helping businesses gather potential customer information.
HappyChat AI's content limits range from 20 source pages on the Free plan to 10,000 on the Enterprise plan. Chatling's character limits range from 500,000 on the Free plan to 65,000,000 on the Ultimate plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
HappyChat AI allows between 1 and 50 chatbots depending on the plan. Chatling offers between 2 and 53 chatbots. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help centre.
Chatling includes a chatbot flow builder, while HappyChat AI and My AskAI do not provide this feature.
HappyChat AI integrates with websites, files, and sitemaps. Chatling supports websites, knowledge bases, and various file types. My AskAI offers extensive integrations including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HappyChat AI integrates with platforms like Wordpress, Webflow, Shopify, and Wix, with more coming soon. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a broad range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, and many more.
HappyChat AI is both GDPR and SOC-2 compliant. Chatling does not offer GDPR or SOC-2 compliance. My AskAI is GDPR compliant but not SOC-2 compliant.
HappyChat AI provides varying levels of support
