HappyChat AI and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Both platforms offer various pricing plans and usage tiers to cater to different business needs. HappyChat AI charges $24 per 1,000 tickets/chats and provides five usage tiers, ranging from a free plan with 50 messages per month to an enterprise plan with 50,000 messages per month. Chatbase, on the other hand, charges $25 per 1,000 tickets/chats and offers four usage tiers, starting from a free plan with 20 messages per month to an unlimited plan with 40,000 messages per month.
Both HappyChat AI and Chatbase include analytics and insights, as well as email lead capture capabilities. However, neither platform supports human handover or AI email assistance. HappyChat AI's price plans range from $0 per month for the free tier to $399 per month for the enterprise plan, while Chatbase's price plans also start at $0 per month for the free tier and go up to $399 per month for the unlimited plan. Additionally, Chatbase offers extra message credits, additional chatbots, custom domains, and the option to remove the "Powered By Chatbase" branding for additional fees.
| Feature | HappyChat AI | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer interaction. Each product offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms—HappyChat AI, Chatbase, and My AskAI—offer AI customer support features. However, only Chatbase and My AskAI also provide AI features specifically designed for support agents, enhancing their ability to manage customer inquiries more efficiently.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan costing $399 per month. Chatbase has a similar structure, with a free tier and an unlimited plan also priced at $399 per month. My AskAI has a more streamlined pricing model with three main plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly across the platforms. HappyChat AI charges $24, Chatbase charges $25, and My AskAI charges $99. This makes HappyChat AI and Chatbase more cost-effective for handling a high volume of tickets.
HappyChat AI and Chatbase both offer multiple usage tiers based on the number of messages or conversations per month. HappyChat AI's free tier includes 50 messages, while Chatbase's free tier allows 20 messages. My AskAI’s Essentials plan starts at 200 conversations per month, with additional conversations charged at $0.10 each.
A key differentiator is the human handover feature, which is available only in My AskAI. This feature allows seamless transition from AI to human agents, ensuring that complex queries are handled effectively.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their AI models over time.
My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI or Chatbase. This can help automate and streamline email responses, further reducing the workload on human agents.
All three platforms support email lead capture, enabling businesses to gather customer information and follow up on leads effectively.
HappyChat AI and Chatbase impose limits on the amount of content that can be processed, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI and Chatbase provide multiple chatbots depending on the plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI interactions.
My AskAI supports a wide range of content and knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. HappyChat AI and Chatbase offer fewer integrations, primarily focusing on websites and basic file formats.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and more. HappyChat AI and Chatbase have fewer integrations, with some features still in development.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, which is not the case for Chatbase and My AskAI. In terms of support, My AskAI offers priority support and a success manager in its Enterprise plan, providing a higher level of service compared to its competitors.
HappyChat AI uses GPT-3 and GPT-4 models, while Chatbase exclusively uses GPT-4o. My AskAI offers GPT-4o across all plans and includes additional models like Claude and Gemini in its Enterprise plan.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and applications.
While each platform has its strengths, My AskAI offers unique features such as human handover, an AI email assistant, and extensive integrations, making it a compelling choice for businesses seeking comprehensive AI customer support solutions.
