HappyChat AI and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. HappyChat AI offers a tiered pricing model starting with a free plan for 50 messages per month and scaling up to an enterprise plan for 50,000 messages per month, with prices ranging from $0 to $399 monthly. It charges $24 per 1,000 tickets or chats and includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Chaindesk, on the other hand, also provides a tiered pricing structure, starting with a free plan for 100 message credits per month and going up to an enterprise plan for 100,000 message credits per month. Its price plans range from $0 to $499 monthly, with a lower cost of $13 per 1,000 tickets or chats. Chaindesk includes features like human handover, analytics and insights, an AI email assistant, and email lead capture. This positions Chaindesk as a potentially more cost-effective solution with additional capabilities in handling complex customer interactions.
| Feature | HappyChat AI | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $13 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Chaindesk, and My AskAI are all AI-powered customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans to cater to different business needs.
All three platforms—HappyChat AI, Chaindesk, and My AskAI—provide AI customer support capabilities. However, My AskAI also offers AI features specifically designed for support agents, which is not available in Chaindesk and unconfirmed for HappyChat AI.
HappyChat AI offers a tiered pricing structure starting from a free plan up to an enterprise plan costing $399 per month. Chaindesk's pricing ranges from a free plan to an enterprise plan at $499 per month. My AskAI's pricing starts at $60 for the Essentials plan, goes up to $99 for the Pro plan, and offers a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
In terms of cost per 1,000 tickets or chats, HappyChat AI charges $24, Chaindesk charges $13, and My AskAI charges $99. While My AskAI appears more expensive in this regard, the comprehensive features and integrations it offers might justify the higher cost for some businesses.
HappyChat AI and Chaindesk both offer various usage tiers based on message credits, with HappyChat AI ranging from 50 messages per month on the free plan to 50,000 messages on the Enterprise plan. Chaindesk offers from 100 message credits on the free plan to 100,000 on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Human handover capabilities are available in Chaindesk and My AskAI, but not in HappyChat AI. This feature is crucial for businesses that require seamless transition from AI to human agents.
All three platforms offer conversation analytics and insights, which are essential for monitoring and improving customer support interactions.
Both Chaindesk and My AskAI include an AI email assistant, whereas HappyChat AI does not offer this feature. This can be a significant advantage for businesses that rely heavily on email communication.
All three platforms support email lead capture, aiding businesses in gathering potential customer information through interactions.
HappyChat AI and Chaindesk have specific content limits based on their pricing tiers. HappyChat AI ranges from 20 source pages on the free plan to 10,000 on the Enterprise plan. Chaindesk offers from 20,000 words on the free plan to 300,000,000 words on the Enterprise plan. My AskAI, on the other hand, provides unlimited webpages and documents across all plans, which can be a significant advantage for content-heavy businesses.
HappyChat AI and Chaindesk offer multiple chatbots or agents depending on the plan. HappyChat AI ranges from 1 chatbot on the free plan to 50 on the Enterprise plan, while Chaindesk ranges from 1 agent on the free plan to 100 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
HappyChat AI integrates with websites, files, and sitemaps for content, and platforms like WordPress, Webflow, and Shopify for end-user interactions. Chaindesk integrates with websites, Notion, YouTube, and Google Drive for content, and platforms like Slack, Zapier, and WhatsApp for end-user interactions. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more for content, and platforms like Zendesk, Intercom, HubSpot, Slack, and Teams for end-user interactions.
All three platforms are GDPR compliant. However, only HappyChat AI is SOC-2 compliant. In terms of support, My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and a dedicated success manager on the Enterprise plan. HappyChat AI and Chaindesk also provide varying levels of support based on their pricing tiers.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI leverages GPT-4o across all plans, with the Enterprise plan also offering access to Claude and Gemini models.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its comprehensive integrations, unlimited content limits, and advanced AI features for support agents. These features, combined with flexible pricing and a 30-day free trial, position My AskAI as a strong contender in the AI customer support market.
