AI customer support features comparison: HappyChat AI vs Botsonic
HappyChat AI and Botsonic are AI customer support tools designed to deflect support tickets, offering various features and pricing plans to cater to different business needs. HappyChat AI provides a range of usage tiers, from a free plan with 50 messages per month to an enterprise plan with 50,000 messages per month. Pricing starts at $0 per month for the free plan and goes up to $399 per month for the enterprise plan, with a cost of $24 per 1,000 tickets or chats. Key features include analytics and insights, as well as email lead capture, but it does not support human handover or an AI email assistant.
Botsonic, on the other hand, offers a slightly different tier structure, starting with a free plan that includes 100 messages one time and extending to an enterprise plan with 25,000 messages per month. The pricing for Botsonic ranges from $0 per month for the free plan to $800 per month for the enterprise plan, with a cost of $41 per 1,000 tickets or chats. Botsonic includes analytics and insights, email lead capture, and also features an AI email assistant, though it similarly lacks human handover capability.
In summary, while both HappyChat AI and Botsonic aim to streamline customer support through AI, they differ in their pricing, message limits, and additional features such as the AI email assistant offered by Botsonic.
Full breakdown: All available features and pricing
| Feature | HappyChat AI | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo |
Free - $0/mo Professional - $49/mo Enterprise - $800/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $41 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo |
Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages |
Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots |
Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A |
Website Files (pdf, sitemaps, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) |
Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager |
Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 |
GPT-4o mini GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
HappyChat AI, Botsonic, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
AI Customer Support Features
All three platforms—HappyChat AI, Botsonic, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which Botsonic does not provide and HappyChat AI's status is to be confirmed.
Pricing Plans
HappyChat AI offers a range of pricing plans starting from free up to $399 per month for the Enterprise Plan. Botsonic's plans range from free to $800 per month for the Enterprise package. My AskAI's plans start at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card. This trial period could be beneficial for companies wanting to test the service extensively before committing financially.
AI Price Per 1,000 Tickets/Chats
When it comes to the cost per 1,000 tickets or chats, HappyChat AI charges $24, Botsonic charges $41, and My AskAI charges $99. While My AskAI has a higher cost per 1,000 tickets, it offers additional features and more extensive integrations that may justify the price for some businesses.
Usage Tiers
HappyChat AI and Botsonic offer various usage tiers based on the number of messages per month. My AskAI's usage tiers are based on the number of conversations per month, with unlimited conversations available in the Enterprise plan. This flexibility can be advantageous for businesses with high interaction volumes.
Human Handover
Of the three platforms, only My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature can be crucial for handling complex or sensitive customer inquiries that require human intervention.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
Both Botsonic and My AskAI offer AI email assistants, whereas HappyChat AI does not. This feature can automate and streamline email responses, further enhancing customer support efficiency.
Email Lead Capture
Email lead capture is supported by all three platforms, enabling businesses to collect and manage leads effectively.
Content Limits
HappyChat AI and Botsonic have specific content limits based on their pricing plans. In contrast, My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This can be particularly beneficial for businesses with extensive content libraries.
Number of Chatbots/Agents
HappyChat AI and Botsonic limit the number of chatbots or agents based on their pricing tiers. My AskAI offers unlimited chatbots in its Enterprise plan, providing greater scalability for larger businesses.
Hosted Help Centre
None of the platforms offer a hosted help center feature.
Chatbot Flow Builder
Botsonic provides a chatbot flow builder, whereas HappyChat AI and My AskAI do not. This feature can help businesses design and customize their chatbot interactions.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations with content and knowledge management systems, including Google Drive, Notion, Confluence, SharePoint, and many others. HappyChat AI and Botsonic offer fewer integrations, which may limit their flexibility in certain business environments.
Integrations (End Users)
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. HappyChat AI and Botsonic also provide various integrations but with different focuses and limitations.
Compliance and Support
All three platforms are GDPR compliant. HappyChat AI and Botsonic are SOC-2 compliant, whereas My AskAI is not. Support options vary, with My AskAI offering priority support and a dedicated success manager in its Enterprise plan, which can be a significant advantage for businesses requiring high-level support.
AI Models Available
HappyChat AI uses GPT-3 and GPT-4 models, Botsonic uses GPT-4o mini and GPT-4o, and My AskAI uses GPT-4o, Claude, and Gemini models. The diversity in AI models offered by My AskAI can provide more tailored solutions for different business needs.
API Access
All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionalities.
Conclusion
Each platform—HappyChat AI, Botsonic, and My AskAI—has its strengths and weaknesses. My AskAI stands out with its extensive integrations, AI features for support agents, and human handover capabilities, making it a comprehensive solution for businesses looking to enhance their customer support operations.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
