HappyChat AI and Botsify are both AI customer support tools aimed at deflecting support tickets to improve efficiency and reduce the workload on human agents. HappyChat AI offers a tiered pricing model with plans ranging from a free tier allowing 50 messages per month to an Enterprise Plan supporting 50,000 messages per month. Their pricing starts at $19 per month for the Starter plan and goes up to $399 per month for the Enterprise plan, with a cost of $24 per 1,000 tickets or chats. HappyChat AI includes features like analytics and insights, and email lead capture, but does not support human handover or an AI email assistant.
Botsify, on the other hand, provides unlimited usage across all its pricing tiers, which include "Do it yourself" for $49 per month, "Done for you" for $149 per month, and a custom plan with pricing on request. Botsify distinguishes itself by offering human handover capabilities, alongside analytics and insights, and email lead capture. The exact price per 1,000 tickets or chats is not specified and is provided on request. This flexibility and inclusion of human handover may appeal to businesses looking for more tailored support solutions.
| Feature | HappyChat AI | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Botsify, and My AskAI are all AI-powered customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans tailored to various business needs.
All three platforms provide AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, which are not available in Botsify and are yet to be confirmed for HappyChat AI.
HappyChat AI provides a range of pricing plans starting from a free tier to an enterprise plan at $399 per month. Botsify offers three plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customized plan. My AskAI has three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application (POA). Notably, My AskAI offers a 30-day free trial across all plans without requiring a credit card.
HappyChat AI charges $24 per 1,000 tickets or chats, while Botsify's pricing is determined on application. My AskAI charges $99 per 1,000 tickets or chats.
HappyChat AI's usage tiers range from 50 messages per month in the free plan to 50,000 messages per month in the enterprise plan. Botsify offers unlimited usage across all its plans. My AskAI's tiers start at 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Botsify and My AskAI support human handover, whereas HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to gain valuable information from customer interactions.
My AskAI includes an AI email assistant, a feature not available in either HappyChat AI or Botsify.
All three platforms offer email lead capture capabilities, helping businesses gather potential customer information.
HappyChat AI's content limits range from 20 source pages in the free plan to 10,000 source pages in the enterprise plan. Botsify offers unlimited content across all plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates.
HappyChat AI offers between 1 and 50 chatbots depending on the plan. Botsify's chatbots range from 2 in the "Do it yourself" plan to unlimited in the custom plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and Q&A content. Botsify's content integrations are not specified. My AskAI supports a broad range of integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, WhatsApp, and soon with Messenger, Telegram, and Slack. Botsify integrates with Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
All three platforms are GDPR compliant. HappyChat AI and Botsify are SOC-2 compliant, whereas My AskAI is not. Support varies with HappyChat AI offering chat and email support, Botsify providing basic to dedicated support depending on the plan, and My AskAI offering web, email, video, and priority support with a success manager in the Enterprise plan.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Botsify does not specify its AI models. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan also having access to Claude and Gemini models.
All three platforms offer API access, enabling businesses to integrate the AI tools with their existing systems.
Each platform offers unique features and pricing structures. My AskAI stands out with its AI features for support agents, AI email assistant, extensive integrations, and flexible support options, making it a comprehensive solution for businesses seeking advanced AI customer support capabilities.
