AI customer support features comparison: HappyChat AI vs Alphachat
HappyChat AI and Alphachat are AI-driven customer support tools designed to deflect support tickets and streamline customer interactions. HappyChat AI offers a tiered pricing structure, starting with a free plan for up to 50 messages per month and scaling up to an enterprise plan that accommodates 50,000 messages per month. The cost per 1,000 tickets or chats is $24, and their plans range from $0 to $399 per month. HappyChat AI includes features such as analytics and insights, and email lead capture, but it does not support human handover or an AI email assistant.
On the other hand, Alphachat offers a more premium pricing model with a cost of $370 per 1,000 tickets or chats. Its usage tiers include a Standard plan for up to 3,000 messages per month and an Enterprise plan with unlimited messages, priced at €399 per month for the Standard tier, with customized pricing for the Enterprise plan. Alphachat provides human handover capabilities, along with analytics and insights, and email lead capture, but it also lacks an AI email assistant.
In summary, HappyChat AI positions itself as a more cost-effective solution with a variety of usage tiers suitable for different business sizes, while Alphachat targets higher-end users with more robust human handover features and a higher price point. Both platforms offer essential analytics and email lead capture functionalities, catering to businesses looking to enhance their customer support operations.
Full breakdown: All available features and pricing
| Feature | HappyChat AI | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo |
Standard - €399mo Enterprise - Customized Plan |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $370 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo |
Standard - 3,000/mo Enterprise - Unlimited |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages |
Standard - Unlimited Enterprise - Unlimited |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots |
Standard - 1 Enterprise - Unlimited |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A |
Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) |
Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager |
Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 |
OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
HappyChat AI, Alphachat, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a range of features and pricing plans to cater to different business needs.
AI Customer Support and Agent Features
All three platforms provide AI customer support features. However, when it comes to AI features specifically for support agents, Alphachat and My AskAI offer these capabilities, whereas it is yet to be confirmed for HappyChat AI.
Pricing Plans
HappyChat AI offers a variety of pricing plans ranging from a free tier to an enterprise plan costing $399 per month. Alphachat's pricing starts at €399 per month for the standard plan, with customized pricing for enterprise solutions. My AskAI provides plans starting at $60 for Essentials, $99 for Pro, and offers a price on application (POA) for enterprise solutions, with a 30-day free trial available for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The cost per 1,000 tickets or chats varies significantly across the platforms. HappyChat AI charges $24, Alphachat charges $370, and My AskAI charges $99, making HappyChat AI the most cost-effective in this aspect.
Usage Tiers
HappyChat AI offers different usage tiers, starting from 50 messages per month in the free plan to 50,000 messages per month in the enterprise plan. Alphachat provides 3,000 messages per month in the standard plan and unlimited messages in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
Human handover, a crucial feature for complex queries, is available in Alphachat and My AskAI but not in HappyChat AI.
Conversation Analytics/Insights
All three platforms offer conversation analytics and insights, providing valuable data to improve customer support.
AI Email Assistant
My AskAI is the only platform that includes an AI email assistant, adding another layer of support automation that is not available in HappyChat AI and Alphachat.
Email Lead Capture
All three platforms support email lead capture, ensuring businesses can gather and manage leads effectively.
Content Limits
HappyChat AI imposes content limits based on the plan, ranging from 20 source pages in the free plan to 10,000 in the enterprise plan. Alphachat offers unlimited content in both standard and enterprise plans. My AskAI also provides unlimited content across all plans, with automatic updates.
Number of Chatbots/Agents
HappyChat AI allows a varying number of chatbots depending on the plan, from one in the free plan to 50 in the enterprise plan. Alphachat offers one chatbot in the standard plan and unlimited in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the enterprise plan.
Hosted Help Centre
None of the platforms offer a hosted help center.
Chatbot Flow Builder
Alphachat includes a chatbot flow builder, a feature not available in HappyChat AI and My AskAI.
Integrations (Content/Knowledge)
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and provides Q&A. Alphachat uses Floweditor for integrations. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
HappyChat AI integrates with platforms like Wordpress, Webflow, Shopify, Wix, and upcoming integrations with WhatsApp, Messenger, Telegram, and Slack. Alphachat integrates with platforms like Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant. HappyChat AI is SOC-2 compliant, while Alphachat and My AskAI are not. Support varies, with HappyChat AI offering different levels based on the plan, Alphachat providing virtual assistant, email, and ticketing support in the standard plan and a dedicated account manager in the enterprise plan. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and Slack and success manager support in the enterprise plan.
AI Models Available
HappyChat AI uses GPT-3 in the free, starter, and growth plans, and offers GPT-4 in the pro and enterprise plans. Alphachat uses OpenAI models. My AskAI provides GPT-4o in the Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini in the enterprise plan.
API Access
All three platforms offer API access, allowing for further customization and integration with other systems.
In summary, while each platform has its strengths, My AskAI stands out with its comprehensive integrations, AI email assistant, and flexible pricing plans.
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