HappyChat AI and Algomo are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. HappyChat AI offers a pricing structure of $24 per 1,000 tickets/chats and provides various usage tiers, ranging from a free plan with 50 messages per month to an enterprise plan accommodating up to 50,000 messages per month. The pricing plans start at $0 per month for the Free tier and go up to $399 per month for the Enterprise Plan. HappyChat AI includes features such as analytics/insights and email lead capture but does not support human handover or AI email assistance.
Algomo, on the other hand, has a higher price point at $125 per 1,000 tickets/chats and offers usage tiers starting from 100 bot conversations per month to 10,000 bot conversations per month. The pricing plans range from $9 per month for the Starter plan to $499 per month for the Scale plan. Algomo provides a more comprehensive feature set, including human handover, analytics/insights, AI email assistance, and email lead capture. This broader range of capabilities positions Algomo as a more feature-rich option, albeit at a higher cost compared to HappyChat AI.
| Feature | HappyChat AI | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $125 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a variety of features, pricing plans, and capabilities aimed at businesses of different sizes and needs.
All three platforms—HappyChat AI, Algomo, and My AskAI—provide AI customer support features. These features aim to automate responses and manage customer interactions, reducing the workload on human agents.
While both Algomo and My AskAI offer AI features specifically designed for support agents, HappyChat AI's offerings in this area are yet to be confirmed. This gives Algomo and My AskAI an edge in providing more comprehensive support solutions.
HappyChat AI offers a range of pricing plans from a free tier up to an enterprise plan costing $399 per month. Algomo's plans start at $9 per month and go up to $499 per month. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be a significant advantage for potential users looking to test the service.
When it comes to the cost per 1,000 tickets or chats, HappyChat AI is the most affordable at $24, followed by My AskAI at $99, and Algomo at $125. This makes HappyChat AI the most cost-effective option in terms of ticket/chat handling.
HappyChat AI offers usage tiers ranging from 50 messages per month for the free plan to 50,000 messages per month for the enterprise plan. Algomo's tiers range from 100 bot conversations per month to 10,000. My AskAI provides 200 conversations per month on its Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. HappyChat AI does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms—HappyChat AI, Algomo, and My AskAI—offer conversation analytics and insights, providing valuable data to optimize customer support operations.
Algomo and My AskAI include AI email assistants, whereas HappyChat AI does not. This feature can be crucial for businesses looking to automate and enhance their email support.
All three platforms offer email lead capture capabilities, helping businesses to gather and manage customer leads efficiently.
HappyChat AI imposes content limits based on the plan, ranging from 20 source pages for the free plan to 10,000 for the enterprise plan. Algomo's limits are based on character count per workspace. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
HappyChat AI offers different numbers of chatbots based on the plan, from 1 chatbot for the free plan to 50 for the enterprise plan. Algomo offers 1 chatbot for the starter plan, 2 for the pro plan, and unlimited bots for the scale plan. My AskAI provides 1 chatbot in two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, indicating a focus on other areas of customer support automation.
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and provides Q&A. Algomo supports public websites, support articles, past conversations, Slack channels, and Google Docs. My AskAI offers the most extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and plans to add WhatsApp, Messenger, Telegram, and Slack. Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, whereas Algomo and My AskAI are not. In terms of support, HappyChat AI offers different levels of support based on the plan, from chat support for the free plan to priority support and account manager for the enterprise plan. Algomo provides live chat support across all plans, with additional support options for higher tiers. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Algomo uses its own models. My AskAI uses GPT-4o for the Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, and Gemini models.
All three platforms provide API access, allowing for customization and integration with other systems.
In summary, My AskAI stands out for its extensive integrations, unlimited content limits, and flexible support options. While HappyChat AI offers competitive pricing and Algomo provides unique features like its own AI models, My AskAI's comprehensive offerings and 30-day free trial make it a strong contender in the AI customer support market.
