HappyChat AI and Aidbase are both AI customer support tools designed to deflect support tickets and streamline customer service operations. HappyChat AI offers a range of pricing plans and usage tiers, starting from a free plan with 50 messages per month and scaling up to an enterprise plan with 50,000 messages per month. The cost per 1,000 tickets or chats is $24. It provides analytics and insights, as well as email lead capture, but does not include human handover or an AI email assistant.
Aidbase, on the other hand, prices its services at $29 per 1,000 tickets or chats. Its usage tiers range from a standard plan with 2,500 messages per month to an expert plan with 100,000 messages per month. Aidbase includes an AI email assistant and email lead capture but lacks analytics and insights and human handover features. The pricing plans start at $29 per month for the standard plan and go up to $399 per month for the expert plan.
In summary, HappyChat AI offers more granular pricing and usage options with built-in analytics, while Aidbase provides an AI email assistant and higher message limits in its top-tier plans. Both tools lack human handover capabilities, focusing instead on automated solutions for customer support.
| Feature | HappyChat AI | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. They offer various features, pricing plans, and capabilities to cater to different business needs.
All three platforms—HappyChat AI, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not clearly offered by HappyChat AI and absent in Aidbase.
HappyChat AI offers a range of plans from a free tier to an enterprise plan costing $399 per month. Aidbase's pricing starts at $29 per month for the Standard plan and goes up to $399 per month for the Expert plan. My AskAI's plans range from $60 for the Essentials plan to custom pricing for the Enterprise plan, with a notable 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly. HappyChat AI charges $24, Aidbase charges $29, and My AskAI charges $99. Despite the higher cost, My AskAI offers additional features and integrations that may justify the price for some businesses.
HappyChat AI offers several usage tiers, starting with 50 messages per month on the free plan and going up to 50,000 messages per month on the enterprise plan. Aidbase provides from 2,500 messages per month on the Standard plan to 100,000 messages per month on the Expert plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Only My AskAI offers human handover capabilities, allowing seamless transition from AI to human agents. This feature is not available in HappyChat AI or Aidbase.
Both HappyChat AI and My AskAI provide conversation analytics and insights, while Aidbase does not offer this feature. This makes My AskAI and HappyChat AI more suitable for businesses that require detailed performance metrics.
Aidbase and My AskAI both offer AI email assistants, whereas HappyChat AI does not. This feature can be particularly useful for managing email-based customer support.
All three platforms—HappyChat AI, Aidbase, and My AskAI—support email lead capture, ensuring businesses can gather customer information efficiently.
HappyChat AI has content limits ranging from 20 source pages on the free plan to 10,000 source pages on the enterprise plan. Aidbase limits content by training characters, from 2.5 million to 100 million characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI provides up to 50 chatbots on its enterprise plan. Aidbase offers up to 50 chatbots on its Expert plan. My AskAI offers a single chatbot with two modes (public and private) on its Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.
HappyChat AI supports integrations with websites, files (PDF, DOCX), sitemaps, and Q&A. Aidbase integrates with websites. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, and Wix, with more integrations coming soon. Aidbase integrates with Zapier. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, a feature not available with Aidbase and My AskAI. Support varies, with My AskAI providing priority support and a success manager for enterprise users.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Aidbase uses GPT-3.5 and GPT-4. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini on the Enterprise plan.
All three platforms
