HappyChat AI is an AI customer support tool designed to help businesses deflect support tickets by automating responses and managing customer interactions. The platform offers various pricing plans, starting from a free tier that allows up to 50 messages per month, and scales up to an enterprise plan accommodating 50,000 messages per month. The pricing for these plans ranges from $0 per month for the free tier to $399 per month for the enterprise plan, with intermediate options such as the Starter plan at $19 per month, Growth plan at $49 per month, and Pro plan at $99 per month. For usage beyond these tiers, the cost is $24 per 1,000 tickets or chats.
HappyChat AI includes features like analytics and insights to help businesses track and optimize their customer support performance. While it does not offer a human handover or an AI email assistant, it does provide email lead capture capabilities, allowing businesses to collect leads through email interactions. This combination of features and pricing positions HappyChat AI as a scalable solution for businesses of various sizes looking to enhance their customer support operations through automation.
| Feature | HappyChat AI | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
BothHappyChat AIandMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. They offer a range of features, pricing plans, and integrations to cater to different business needs.
Both platforms provide AI customer support features, allowing businesses to automate responses and manage customer interactions more effectively. However, My AskAI also offers AI features specifically designed for support agents, which is a notable distinction.
HappyChat AI offers a broader range of pricing plans starting from a free tier up to an enterprise plan at $399 per month. My AskAI's pricing starts at $60 for the Essentials plan and goes up to an enterprise plan with pricing on request. My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be appealing for businesses wanting to test the service before committing.
For AI-driven interactions, HappyChat AI charges $24 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. This makes HappyChat AI more cost-effective for high-volume customer interactions.
HappyChat AI offers usage tiers based on the number of messages per month, ranging from 50 messages on the free plan to 50,000 on the enterprise plan. My AskAI, on the other hand, measures usage by the number of conversations, with the Essentials plan allowing 200 conversations per month and the enterprise plan offering unlimited conversations. My AskAI also charges $0.10 per conversation beyond the limits.
My AskAI supports human handover, enabling seamless transitions from AI to human agents when necessary. HappyChat AI does not offer this feature, which could be a limitation for businesses needing human intervention in complex scenarios.
Both platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI includes an AI email assistant, which is not available with HappyChat AI. This feature can automate email responses, further enhancing customer support efficiency.
Both platforms support email lead capture, helping businesses gather potential customer information through automated interactions.
HappyChat AI has specific content limits based on the pricing tier, with the free plan allowing up to 20 source pages and the enterprise plan allowing up to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility in content management.
HappyChat AI's number of chatbots increases with higher pricing tiers, starting from one chatbot on the free plan to 50 on the enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the enterprise plan.
Neither platform provides a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.
HappyChat AI integrates with websites, files (PDF, DOCX), sitemaps, and provides Q&A capabilities. My AskAI offers more extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others.
HappyChat AI supports integrations with platforms like WordPress, Webflow, Shopify, Wix, and upcoming integrations with WhatsApp, Messenger, Telegram, and Slack. My AskAI provides a broader range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various customer communication tools.
Both platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, which My AskAI is not. Support varies, with HappyChat AI offering chat and email support across different plans and priority support on higher tiers. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support channels like Slack and a success manager on the enterprise plan.
HappyChat AI uses GPT-3 for most plans, with GPT-4 available on higher tiers. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini on the enterprise plan.
Both platforms provide API access, allowing businesses to integrate their systems and customize their AI customer support solutions.
HappyChat AI and My AskAI both offer robust AI customer support solutions with various features, pricing, and integrations. My AskAI stands out with its AI features for support agents, extensive content and end-user integrations, and comprehensive support options, making it a versatile choice for businesses looking to enhance their customer support capabilities.
