Freshchat (Freddy AI) and Zendesk AI are prominent AI customer support platforms designed to deflect support tickets and streamline customer interactions. Freshchat (Freddy AI) offers a tiered pricing model, starting with a free tier and scaling up to an enterprise level, with prices set at $105 per 1,000 tickets or chats. It provides human handover capabilities, comprehensive analytics and insights, and email lead capture but does not include an AI email assistant. The usage tiers vary from 2,000 to 5,000 bot sessions per month, depending on the chosen plan.
In contrast, Zendesk AI charges $495 per 1,000 tickets or chats and structures its pricing based on features rather than fixed usage tiers. Like Freshchat, it supports human handover and delivers robust analytics and insights. Additionally, Zendesk AI includes an AI email assistant and email lead capture functionality, potentially offering a more integrated approach to managing customer support via email. This comparison highlights Freshchat's more budget-friendly approach and tiered usage, while Zendesk AI positions itself as a premium option with advanced email support capabilities.
| Feature | Freshchat (Freddy AI) | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $495 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Zendesk AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Freshchat (Freddy AI),Zendesk AI, andMy AskAI. These platforms are designed to enhance customer support by deflecting support tickets through automation and AI capabilities.
All three platforms, Freshchat (Freddy AI), Zendesk AI, and My AskAI, offer robust AI customer support features. They are equipped to handle customer inquiries and provide automated responses to reduce the load on human support agents.
Freshchat (Freddy AI), Zendesk AI, and My AskAI also offer AI features that assist support agents. These features include automated responses, sentiment analysis, and suggested replies, helping agents to resolve queries more efficiently.
When comparing the cost per 1,000 tickets or chats, Freshchat (Freddy AI) charges $105, Zendesk AI charges $495, and My AskAI offers the most competitive rate at $99. This makes My AskAI a cost-effective solution for businesses looking to manage a high volume of support interactions.
Freshchat (Freddy AI) provides usage tiers ranging from free plans to enterprise plans with varying limits on bot sessions per month. Zendesk AI's pricing is based on features, while My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are billed at $0.10 each.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary, maintaining a seamless customer experience.
Conversation analytics and insights are available across Freshchat (Freddy AI), Zendesk AI, and My AskAI. These tools provide valuable data on customer interactions, helping businesses improve their support strategies.
Zendesk AI and My AskAI both offer AI email assistants, which can automate email responses and manage email-based support. Freshchat (Freddy AI) does not provide this feature.
Email lead capture is supported by all three platforms, enabling businesses to gather leads through automated interactions.
My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates. Freshchat (Freddy AI) and Zendesk AI have not specified their content limits.
Freshchat (Freddy AI) and Zendesk AI typically support one chatbot/agent. My AskAI offers more flexibility with its tiers: Essentials and Pro support one chatbot with two modes (public and private), while the Enterprise tier supports unlimited chatbots.
Both Freshchat (Freddy AI) and Zendesk AI offer hosted help centers, providing a centralized repository for support content. My AskAI does not offer this feature.
Freshchat (Freddy AI) and Zendesk AI feature chatbot flow builders, allowing businesses to design and customize chatbot interactions. My AskAI does not include a flow builder.
My AskAI excels in content and knowledge integrations, supporting a wide range of platforms including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. Freshchat (Freddy AI) and Zendesk AI offer more limited integration options.
My AskAI provides extensive end-user integrations, including popular p
