AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. SalesIQ (Zoho)

Freshchat (Freddy AI) vs. SalesIQ (Zoho) vs. My AskAI

Overview

Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI are AI customer support platforms designed to deflect support tickets and streamline customer interactions. Each offers a range of features aimed at enhancing customer support through AI-driven solutions. This analysis focuses on key features, pricing, and capabilities of these platforms.

AI Customer Support Features

All three platforms—Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI—offer robust AI customer support features. These capabilities are designed to handle customer inquiries efficiently and reduce the workload on human support agents.

AI Features for Support Agents

Each platform also provides AI features specifically for support agents. These tools assist agents in delivering faster and more accurate responses, thereby improving overall support quality.

Pricing

Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 conversations. SalesIQ (Zoho) uses a price-on-application (POA) model, making it less transparent in terms of cost.

Usage Tiers

Freshchat (Freddy AI) offers multiple tiers: Free, Growth, Pro, and Enterprise, with varying bot session limits. SalesIQ (Zoho) also has a tiered structure, starting from Free to Enterprise, with different chat session limits. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with a pay-as-you-go model beyond the set limits, making it flexible for scaling.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Freshchat (Freddy AI) or SalesIQ (Zoho). This can be particularly beneficial for businesses looking to automate email responses.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of potential customer information for follow-up.

Content Limits

SalesIQ (Zoho) has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all tiers, providing greater flexibility. Freshchat (Freddy AI) does not specify content limits.

Number of Chatbots/Agents

Freshchat (Freddy AI) and My AskAI provide a single chatbot per plan, with My AskAI offering two modes (public and private). SalesIQ (Zoho) varies from zero to ten chatbots depending on the plan.

Hosted Help Centre

Freshchat (Freddy AI) includes a hosted help center, a feature not provided by SalesIQ (Zoho) or My AskAI.

Chatbot Flow Builder

Freshchat (Freddy AI) offers a chatbot flow builder, which is not available in SalesIQ (Zoho) or My AskAI.

Integrations (Content/Knowledge)

My AskAI excels in content/knowledge integrations, supporting a wide range of platforms like Google Drive, Notion, Confluence, and more. SalesIQ (Zoho) and Freshchat (Freddy AI) offer limited integration options.

Integrations (End Users)

My AskAI supports a broad array of end-user integrations including popular platforms like Zendesk, Intercom, and Slack. Freshchat (Freddy AI) and SalesIQ (Zoho) have their own app marketplaces but with fewer integration options.

Compliance

All three platforms are GDPR compliant. Freshchat (Freddy AI) and SalesIQ (Zoho) are also SOC-2 compliant, while My AskAI is not.

Support

Freshchat (Freddy AI) offers varying levels of support depending on the plan. My AskAI provides web and email support for Essentials, with priority support and a success manager for higher tiers. SalesIQ (Zoho) does not specify its support options.

AI Models Available

My AskAI offers advanced AI models like GPT-4o, Claude, and Gemini, providing more options for customization. SalesIQ (Zoho) offers GPT-4 only in its Enterprise plan, while Freshchat (Freddy AI) does not specify the AI models used.

API Access

All three platforms offer API access, allowing businesses to integrate their own systems and customize functionality.

Conclusion

Each platform has its strengths, but My AskAI stands out for its competitive pricing, flexible usage tiers, extensive integrations, and advanced AI models. Freshchat (Freddy AI) and SalesIQ (Zoho) offer robust features but may lack the flexibility and advanced capabilities provided by My AskAI.