Freshchat, powered by Freddy AI, is an AI customer support platform designed to deflect support tickets by automating responses and providing relevant information to users. It offers a pricing model of $105 per 1,000 tickets or chats, with various usage tiers including Free, Growth (2,000 bot sessions per month), Pro (3,000 bot sessions per month), and Enterprise (5,000 bot sessions per month). Key features include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
SalesIQ, a customer support platform from Zoho, also focuses on ticket deflection through AI-driven interactions. Its pricing per 1,000 tickets or chats is provided upon request (POA), with usage tiers ranging from Free (100 chat sessions per month) to Basic (1,000 chat sessions per month), and Professional and Enterprise tiers offering unlimited chat sessions. Similar to Freshchat, SalesIQ includes human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. This positions both platforms as robust solutions for AI-powered customer support, with varying pricing structures and usage capacities.
| Feature | Freshchat (Freddy AI) | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Not provided | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI are AI customer support platforms designed to deflect support tickets and streamline customer interactions. Each offers a range of features aimed at enhancing customer support through AI-driven solutions. This analysis focuses on key features, pricing, and capabilities of these platforms.
All three platforms—Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI—offer robust AI customer support features. These capabilities are designed to handle customer inquiries efficiently and reduce the workload on human support agents.
Each platform also provides AI features specifically for support agents. These tools assist agents in delivering faster and more accurate responses, thereby improving overall support quality.
Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 conversations. SalesIQ (Zoho) uses a price-on-application (POA) model, making it less transparent in terms of cost.
Freshchat (Freddy AI) offers multiple tiers: Free, Growth, Pro, and Enterprise, with varying bot session limits. SalesIQ (Zoho) also has a tiered structure, starting from Free to Enterprise, with different chat session limits. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with a pay-as-you-go model beyond the set limits, making it flexible for scaling.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Freshchat (Freddy AI), SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Freshchat (Freddy AI) or SalesIQ (Zoho). This can be particularly beneficial for businesses looking to automate email responses.
All three platforms support email lead capture, aiding in the collection of potential customer information for follow-up.
SalesIQ (Zoho) has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all tiers, providing greater flexibility. Freshchat (Freddy AI) does not specify content limits.
Freshchat (Freddy AI) and My AskAI provide a single chatbot per plan, with My AskAI offering two modes (public and private). SalesIQ (Zoho) varies from zero to ten chatbots depending on the plan.
Freshchat (Freddy AI) includes a hosted help center, a feature not provided by SalesIQ (Zoho) or My AskAI.
Freshchat (Freddy AI) offers a chatbot flow builder, which is not available in SalesIQ (Zoho) or My AskAI.
My AskAI excels in content/knowledge integrations, supporting a wide range of platforms like Google Drive, Notion, Confluence, and more. SalesIQ (Zoho) and Freshchat (Freddy AI) offer limited integration options.
My AskAI supports a broad array of end-user integrations including popular platforms like Ze
