Freshchat, powered by Freddy AI, is an AI customer support platform designed to assist businesses in deflecting support tickets by automating responses and providing effective customer interactions. Freshchat offers a tiered pricing model, starting with a free version and scaling up through Growth, Pro, and Enterprise plans, each offering a different number of bot sessions per month. The platform is priced at $105 per 1,000 tickets or chats and includes features such as human handover and analytics/insights. Additionally, Freshchat supports email lead capture, although it does not include an AI email assistant.
On the other hand, Salesforce AI presents a higher-priced solution at $2,000 per 1,000 tickets or chats. However, specific details regarding usage tiers, human handover capabilities, analytics/insights, AI email assistant, and email lead capture are not provided. This lack of detailed feature information makes it challenging to directly compare Salesforce AI's offerings with those of Freshchat. Nonetheless, Salesforce AI is positioned as a premium solution in the market, likely targeting larger enterprises with more complex needs.
| Feature | Freshchat (Freddy AI) | Salesforce AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $2,000 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Salesforce AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | Yes | Not provided | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | IBM Watson | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
All three platforms, Freshchat (Freddy AI), Salesforce AI, and My AskAI, offer AI customer support features aimed at deflecting support tickets. This includes capabilities such as automated responses and chatbots to handle customer inquiries.
Each of these platforms also provides AI features specifically designed to assist support agents. This includes functionalities like AI-driven suggestions and automated task management to enhance agent productivity.
Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while Salesforce AI is significantly more expensive at $2,000 for the same amount. My AskAI offers the most competitive pricing at $99 per 1,000 tickets/chats, making it a cost-effective option for businesses.
Freshchat (Freddy AI) offers multiple usage tiers ranging from free options to enterprise-level plans, with varying limits on bot sessions per month. Salesforce AI does not provide detailed usage tiers. My AskAI offers clear usage tiers: Essentials, Pro, and Enterprise, with specific conversation limits and a $0.10 charge per conversation beyond those limits.
Human handover is available in both Freshchat (Freddy AI) and My AskAI, allowing seamless transition from AI to human agents when necessary. Salesforce AI does not provide specific information on this feature.
Both Freshchat (Freddy AI) and My AskAI offer conversation analytics and insights to help businesses understand and improve their customer support interactions. Salesforce AI does not provide detailed information on this feature.
My AskAI stands out by offering an AI email assistant and email lead capture capabilities, which are not provided by Freshchat (Freddy AI) or Salesforce AI.
My AskAI offers unlimited webpages and documents across all its tiers, ensuring that businesses can scale their content without worrying about limits. Freshchat (Freddy AI) and Salesforce AI do not provide specific information on content limits.
My AskAI provides clear information on the number of chatbots/agents available per tier, ranging from one in the Essentials and Pro plans to unlimited in the Enterprise plan. Freshchat (Freddy AI) offers one chatbot, while Salesforce AI does not provide specific information on this feature.
Freshchat (Freddy AI) includes a hosted help center and a chatbot flow builder, which are not available in My AskAI. Salesforce AI does not provide detailed information on these features.
My AskAI offers extensive integrations with various content and knowledge management systems such as Google Drive, Notion, and Confluence, as well as end-user platforms like Zendesk, Intercom, Slack, and more. Freshchat (Freddy AI) also provides a marketplace for integrations, while Salesforce AI does not specify integration capabilities.
Freshchat (Freddy AI) and My AskAI are GDPR compliant, with Freshchat (Freddy AI) also being SOC-2 compliant. My AskAI offers different levels of support based on the plan, including web, email, priority support, and even a dedicated success manager for enterprise customers. Salesforce AI does not provide detailed compliance or support information.
My AskAI utilizes advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan, and offers API access. Freshchat (Freddy AI) does not specify the AI models used but provides API access. Salesforce AI uses IBM Watson but does not provide information on API access.
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