Freshchat (Freddy AI) and Netomi are AI customer support platforms designed to deflect support tickets by automating responses and providing efficient customer service. Freshchat (Freddy AI) offers a structured pricing model at $105 per 1,000 tickets/chats, with various usage tiers ranging from a free tier with unspecified limits to an Enterprise tier allowing 5,000 bot sessions per month. Key features include human handover capabilities, robust analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Netomi, on the other hand, operates on a consumption-based pricing model with pricing on application (POA) for 1,000 tickets/chats. While specific details about human handover and analytics/insights are not provided, Netomi includes an AI email assistant and email lead capture features. This indicates a focus on integrating AI to manage email interactions effectively. Both platforms offer essential functionalities for ticket deflection, but their pricing models and specific feature sets cater to different business needs and usage scenarios.
| Feature | Freshchat (Freddy AI) | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
All three platforms—Freshchat (Freddy AI),Netomi, andMy AskAI—offer AI customer support features aimed at deflecting support tickets. This includes functionalities to assist support agents and provide automated customer interactions.
When it comes to pricing,Freshchat (Freddy AI)charges $105 per 1,000 tickets/chats, whileMy AskAIoffers a more competitive rate at $99 for the same volume.Netomidoes not provide a public pricing structure, operating on a price-on-application (POA) basis, which may require direct contact for a quote.
Freshchat (Freddy AI)offers multiple tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month).My AskAIprovides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.Netomibases its usage tiers on consumption but does not provide specific details.
BothFreshchat (Freddy AI)andMy AskAIsupport human handover and offer conversation analytics/insights.Netomidoes not explicitly provide information on these features.
NetomiandMy AskAIinclude an AI email assistant, whereasFreshchat (Freddy AI)does not. All three platforms support email lead capture.
My AskAIoffers unlimited webpages and documents across all tiers, with automatic updates.Freshchat (Freddy AI)andNetomido not specify content limits.
My AskAIprovides different numbers of chatbots/agents depending on the tier: Essentials and Pro offer one chatbot in two modes (public and private), while Enterprise offers unlimited chatbots.Freshchat (Freddy AI)andNetomido not specify these details.
Freshchat (Freddy AI)includes a hosted help center and a chatbot flow builder.My AskAIdoes not offer these features, andNetomidoes not provide specific information.
My AskAIsupports a wide range of integrations for content and end users, including websites, files, Google Drive, Notion, Confluence, and more.Freshchat (Freddy AI)andNetomialso offer various integrations, but specific details are less comprehensive.
All three platforms are GDPR compliant.Freshchat (Freddy AI)andNetomiare SOC-2 compliant, whileMy AskAIis not. In terms of support,Freshchat (Freddy AI)offers different levels of support based on the tier, andMy AskAIprovides web, email, and priority support, with additional options for Enterprise users.
My AskAIutilizes GPT-4o for Essentials and Pro tiers, with the Enterprise tier offering additional options like Claude and Gemini.Freshchat (Freddy AI)andNetomido not specify the AI models they use. API access is available forFreshchat (Freddy AI)andMy AskAI, whileNetomidoes not provide this information.
In summary,My AskAIoffers competitive pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the AI customer support market.Freshchat (Freddy AI)andNetomialso provide robust fe
