AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. Netomi
Freshchat (Freddy AI) and Netomi are AI customer support platforms designed to deflect support tickets by automating responses and providing efficient customer service. Freshchat (Freddy AI) offers a structured pricing model at $105 per 1,000 tickets/chats, with various usage tiers ranging from a free tier with unspecified limits to an Enterprise tier allowing 5,000 bot sessions per month. Key features include human handover capabilities, robust analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Netomi, on the other hand, operates on a consumption-based pricing model with pricing on application (POA) for 1,000 tickets/chats. While specific details about human handover and analytics/insights are not provided, Netomi includes an AI email assistant and email lead capture features. This indicates a focus on integrating AI to manage email interactions effectively. Both platforms offer essential functionalities for ticket deflection, but their pricing models and specific feature sets cater to different business needs and usage scenarios.
You can integrate My AskAI directly within Freshchat (Freddy AI), so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Freshchat (Freddy AI) | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo |
Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Freshchat (Freddy AI) vs. Netomi vs. My AskAI
AI Customer Support Features
All three platforms—Freshchat (Freddy AI), Netomi, and My AskAI—offer AI customer support features aimed at deflecting support tickets. This includes functionalities to assist support agents and provide automated customer interactions.
Pricing
When it comes to pricing, Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 for the same volume. Netomi does not provide a public pricing structure, operating on a price-on-application (POA) basis, which may require direct contact for a quote.
Usage Tiers
Freshchat (Freddy AI) offers multiple tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month). My AskAI provides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits. Netomi bases its usage tiers on consumption but does not provide specific details.
Human Handover and Conversation Analytics
Both Freshchat (Freddy AI) and My AskAI support human handover and offer conversation analytics/insights. Netomi does not explicitly provide information on these features.
AI Email Assistant and Email Lead Capture
Netomi and My AskAI include an AI email assistant, whereas Freshchat (Freddy AI) does not. All three platforms support email lead capture.
Content Limits
My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Freshchat (Freddy AI) and Netomi do not specify content limits.
Number of Chatbots/Agents
My AskAI provides different numbers of chatbots/agents depending on the tier: Essentials and Pro offer one chatbot in two modes (public and private), while Enterprise offers unlimited chatbots. Freshchat (Freddy AI) and Netomi do not specify these details.
Hosted Help Centre and Chatbot Flow Builder
Freshchat (Freddy AI) includes a hosted help center and a chatbot flow builder. My AskAI does not offer these features, and Netomi does not provide specific information.
Integrations
My AskAI supports a wide range of integrations for content and end users, including websites, files, Google Drive, Notion, Confluence, and more. Freshchat (Freddy AI) and Netomi also offer various integrations, but specific details are less comprehensive.
Compliance and Support
All three platforms are GDPR compliant. Freshchat (Freddy AI) and Netomi are SOC-2 compliant, while My AskAI is not. In terms of support, Freshchat (Freddy AI) offers different levels of support based on the tier, and My AskAI provides web, email, and priority support, with additional options for Enterprise users.
AI Models and API Access
My AskAI utilizes GPT-4o for Essentials and Pro tiers, with the Enterprise tier offering additional options like Claude and Gemini. Freshchat (Freddy AI) and Netomi do not specify the AI models they use. API access is available for Freshchat (Freddy AI) and My AskAI, while Netomi does not provide this information.
Conclusion
In summary, My AskAI offers competitive pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the AI customer support market. Freshchat (Freddy AI) and Netomi also provide robust features but lack transparency in certain areas, particularly pricing and specific capabilities.
Compare Freshchat (Freddy AI) with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
