AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. Landbot

AI Customer Support Platforms: Freshchat (Freddy AI) vs. Landbot vs. My AskAI

AI Customer Support Features

Freshchat (Freddy AI), Landbot, and My AskAI all offer AI customer support features aimed at deflecting support tickets. These platforms leverage AI to provide automated responses, streamline customer interactions, and improve overall efficiency.

AI Features for Support Agents

Freshchat (Freddy AI) and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently. Landbot, however, does not provide AI features tailored for support agents, focusing instead on customer-facing AI interactions.

Pricing

The cost per 1,000 tickets or chats varies among the platforms. Freshchat (Freddy AI) charges $105, while Landbot's rate is $114. My AskAI offers the most competitive pricing at $99 per 1,000 tickets or chats, making it an economical choice for businesses.

Usage Tiers

Freshchat (Freddy AI) provides multiple usage tiers, ranging from free to enterprise levels with varying bot session limits. Landbot's pricing structure is more segmented, offering different tiers for website and WhatsApp integrations with specific AI chat limits. My AskAI offers straightforward tiers with the Essentials plan allowing 200 conversations per month, Pro at 1,000 conversations, and Enterprise with unlimited conversations, plus a $0.10 charge per conversation beyond limits.

Human Handover

All three platforms support human handover, enabling seamless transitions from AI to human agents when necessary. This feature ensures that complex queries can be handled by human representatives, enhancing customer satisfaction.

Conversation Analytics/Insights

Comprehensive analytics and insights are available across Freshchat (Freddy AI), Landbot, and My AskAI. These tools provide valuable data on customer interactions, helping businesses optimize their support processes.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Freshchat (Freddy AI) or Landbot. This assistant can help automate and streamline email responses, further enhancing support efficiency.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information and follow up effectively.

Pricing Pages

For detailed pricing information, users can visit the respective pricing pages of Freshchat (Freddy AI), Landbot, and My AskAI.

Content Limits

While Freshchat (Freddy AI) and Landbot do not specify content limits, My AskAI offers unlimited webpages and document integrations across all tiers, with automatic updates.

Number of Chatbots/Agents

Freshchat (Freddy AI) allows for a single chatbot, whereas Landbot does not specify limits. My AskAI provides varying capacities: Essentials and Pro tiers include one chatbot with two modes, and the Enterprise tier offers unlimited chatbots.

Hosted Help Centre

Freshchat (Freddy AI) offers a hosted help center, a feature not provided by Landbot or My AskAI. This can be beneficial for businesses looking to centralize their support resources.

Chatbot Flow Builder

Both Freshchat (Freddy AI) and Landbot include a chatbot flow builder for designing conversation pathways. My AskAI does not offer this feature, focusing instead on robust AI models and integrations.

Integrations (Content/Knowledge)

Freshchat (Freddy AI) does not provide specific details on content integrations. Landbot supports predefined scripts, databases, and external APIs. My AskAI excels with extensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Freshchat (Freddy AI) and Landbot offer a range of end-user integrations. My AskAI supports a comprehensive list, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant. Freshchat (Freddy AI) and Landbot are also SOC-2 compliant, while My AskAI does not have this certification.

Support

Support options vary, with Freshchat (Freddy AI) and Landbot offering extensive resources across different tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.

AI Models Available

My AskAI specifies the use of GPT-4o across Essentials and Pro tiers, with Enterprise offering additional options like GPT-4o, Claude, and Gemini. Freshchat (Freddy AI) and Landbot do not provide specific details on their AI models.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support solutions with other systems and applications.

In conclusion, while Freshchat (Freddy AI) and Landbot offer robust AI customer support features, My AskAI distinguishes itself with competitive pricing, extensive integrations, and unique features like the AI email assistant.