Freshchat, branded as Freddy AI, and Landbot are AI customer support platforms designed to deflect support tickets through automated interactions. Freshchat (Freddy AI) offers a pricing model of $105 per 1,000 tickets/chats, with usage tiers ranging from free plans to enterprise levels that include up to 5,000 bot sessions per month. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Landbot, on the other hand, charges $114 per 1,000 tickets/chats and provides a variety of usage tiers, including Sandbox, Starter, Pro, and Business plans for both website and WhatsApp integrations. These tiers range from 100 sessions per month in the Sandbox plan to custom plans in the Business tier, with varying numbers of AI chats included. Similar to Freshchat, Landbot supports human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. Both platforms present robust solutions for automating customer support, with slight differences in pricing and session allowances.
| Feature | Freshchat (Freddy AI) | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $114 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI), Landbot, and My AskAI all offer AI customer support features aimed at deflecting support tickets. These platforms leverage AI to provide automated responses, streamline customer interactions, and improve overall efficiency.
Freshchat (Freddy AI) and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently. Landbot, however, does not provide AI features tailored for support agents, focusing instead on customer-facing AI interactions.
The cost per 1,000 tickets or chats varies among the platforms. Freshchat (Freddy AI) charges $105, while Landbot's rate is $114. My AskAI offers the most competitive pricing at $99 per 1,000 tickets or chats, making it an economical choice for businesses.
Freshchat (Freddy AI) provides multiple usage tiers, ranging from free to enterprise levels with varying bot session limits. Landbot's pricing structure is more segmented, offering different tiers for website and WhatsApp integrations with specific AI chat limits. My AskAI offers straightforward tiers with the Essentials plan allowing 200 conversations per month, Pro at 1,000 conversations, and Enterprise with unlimited conversations, plus a $0.10 charge per conversation beyond limits.
All three platforms support human handover, enabling seamless transitions from AI to human agents when necessary. This feature ensures that complex queries can be handled by human representatives, enhancing customer satisfaction.
Comprehensive analytics and insights are available across Freshchat (Freddy AI), Landbot, and My AskAI. These tools provide valuable data on customer interactions, helping businesses optimize their support processes.
My AskAI stands out by offering an AI email assistant, a feature not available in Freshchat (Freddy AI) or Landbot. This assistant can help automate and streamline email responses, further enhancing support efficiency.
All three platforms support email lead capture, allowing businesses to gather potential customer information and follow up effectively.
For detailed pricing information, users can visit the respective pricing pages ofFreshchat (Freddy AI),Landbot, andMy AskAI.
While Freshchat (Freddy AI) and Landbot do not specify content limits, My AskAI offers unl
