AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. Intercom Fin AI
Freshchat, featuring Freddy AI, and Intercom Fin AI are both AI customer support platforms designed to deflect support tickets through advanced automation. Freshchat (Freddy AI) offers a competitive pricing model at $105 per 1,000 tickets/chats, with tiered usage options ranging from free to enterprise levels, accommodating up to 5,000 bot sessions per month. Key features include human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Intercom Fin AI, on the other hand, is priced significantly higher at $495 per 1,000 tickets/chats, with usage tiers based on features rather than fixed session limits. Similar to Freshchat, it supports human handover, provides analytics and insights, and includes email lead capture capabilities. However, like Freshchat, it also lacks an AI email assistant feature. The higher cost of Intercom Fin AI might reflect additional or more advanced features within its usage tiers, although specific details on these features are not provided.
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Full breakdown: All available features and pricing
| Feature | Freshchat (Freddy AI) | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $495 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo |
Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites (public and private) Help Center Files (PDF) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI) vs. Intercom Fin AI vs. My AskAI
AI Customer Support Features
All three platforms—Freshchat (Freddy AI), Intercom Fin AI, and My AskAI—offer AI-driven customer support features designed to handle and deflect support tickets effectively. These features aim to streamline customer interactions and reduce the workload on human agents.
AI Features for Support Agents
Each platform provides AI features specifically designed to assist support agents. These tools help agents respond more efficiently to customer queries and improve overall support quality.
Pricing
In terms of cost, Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while Intercom Fin AI is significantly more expensive at $495 for the same volume. My AskAI offers the most competitive pricing at $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Freshchat (Freddy AI) offers various tiers including Free, Growth, Pro, and Enterprise, with bot session limits ranging from 2,000 to 5,000 per month. Intercom Fin AI bases its pricing on features rather than usage tiers. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with conversation limits and an additional cost of $0.10 per conversation beyond those limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation Analytics/Insights
Each platform offers robust conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Freshchat (Freddy AI) or Intercom Fin AI.
Email Lead Capture
All three platforms support email lead capture, helping businesses gather and manage potential customer information effectively.
Content Limits
My AskAI provides unlimited webpages and documents across all its tiers, with automatic updates. Content limits for Freshchat (Freddy AI) and Intercom Fin AI are not specified.
Number of Chatbots/Agents
Freshchat (Freddy AI) and Intercom Fin AI support a single chatbot/agent. In contrast, My AskAI offers more flexibility with one chatbot in Essentials and Pro tiers (with public and private modes) and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
Both Freshchat (Freddy AI) and Intercom Fin AI offer a hosted help center, whereas My AskAI does not.
Chatbot Flow Builder
Freshchat (Freddy AI) and Intercom Fin AI feature a chatbot flow builder, a tool absent in My AskAI.
Integrations (Content/Knowledge)
My AskAI excels in content and knowledge integrations, supporting a wide range of platforms including Google Drive, Notion, Confluence, SharePoint, and more. Intercom Fin AI offers integrations with websites, help centers, and PDF files. Freshchat (Freddy AI) does not specify its content/knowledge integrations.
Integrations (End Users)
My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and more. Freshchat (Freddy AI) and Intercom Fin AI also offer a variety of integrations through their respective marketplaces.
Compliance
All three platforms are GDPR compliant. Both Freshchat (Freddy AI) and Intercom Fin AI are SOC-2 compliant, while My AskAI is not.
Support
Freshchat (Freddy AI) offers different levels of support based on the subscription tier, ranging from email to chat and community support. Intercom Fin AI does not specify its support details. My AskAI provides tiered support, with Essentials offering web and email support, Pro adding priority web, email, and video support, and Enterprise including Slack and a dedicated success manager.
AI Models Available
Intercom Fin AI and My AskAI both use GPT-4o for their AI models. My AskAI also offers additional models like Claude and Gemini in the Enterprise tier. Freshchat (Freddy AI) does not specify the AI models used.
API Access
All three platforms offer API access, allowing for custom integrations and extended functionalities.
Conclusion
My AskAI offers competitive pricing, extensive integrations, and unique features like an AI email assistant and flexible chatbot options, making it a compelling choice in the AI customer support market. Freshchat (Freddy AI) and Intercom Fin AI also provide robust solutions but come at higher costs and with fewer unique features.
Compare Freshchat (Freddy AI) with other AI support agents
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“You're beating Zendesk's AI Agent 76% to 23% on AI deflection. Huge.”
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Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
