AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. HubSpot
Freshchat (Freddy AI) and HubSpot both offer AI-driven customer support platforms designed to deflect support tickets and enhance customer service efficiency. Freshchat (Freddy AI) is priced at $105 per 1,000 tickets/chats and provides various usage tiers, including a free tier with unspecified limits, Growth with 2,000 bot sessions per month, Pro with 3,000 bot sessions per month, and Enterprise with 5,000 bot sessions per month. Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
HubSpot, on the other hand, does not provide a specific price per 1,000 tickets/chats, instead offering a price on application (POA). Its usage tiers include Service Hub Professional and Service Hub Enterprise, both supporting up to 5,000 snippets. HubSpot also features human handover, analytics and insights, email lead capture, and notably, an AI email assistant, differentiating it from Freshchat (Freddy AI) in this aspect. This comprehensive feature set positions HubSpot as a robust solution for businesses seeking extensive AI customer support capabilities.
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Full breakdown: All available features and pricing
| Feature | Freshchat (Freddy AI) | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo |
Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Facebook Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base |
Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms
This analysis focuses on the AI customer support features of Freshchat (Freddy AI), HubSpot, and My AskAI, aimed at deflecting support tickets and enhancing customer service efficiency.
Offers AI Customer Support Features
All three platforms—Freshchat (Freddy AI), HubSpot, and My AskAI—offer AI customer support features. This ensures that each platform is equipped to handle automated responses, reducing the workload on human agents.
Offers AI Features for Support Agents
Each platform also provides AI features specifically designed for support agents. These features assist agents in managing and resolving customer queries more efficiently.
AI Price Per 1,000 Tickets/Chats
Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats. HubSpot's pricing is provided on application (POA), making it less transparent in comparison.
Usage Tiers
Freshchat (Freddy AI) offers several tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month). HubSpot's Service Hub Professional and Enterprise tiers provide up to 5,000 snippets. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
Freshchat (Freddy AI), HubSpot, and My AskAI all offer conversation analytics and insights, enabling businesses to track and optimize their customer support interactions.
AI Email Assistant
HubSpot and My AskAI provide an AI email assistant, a feature not available in Freshchat (Freddy AI). This assistant helps in drafting and managing email responses, further enhancing support efficiency.
Email Lead Capture
All three platforms—Freshchat (Freddy AI), HubSpot, and My AskAI—include email lead capture capabilities, ensuring potential leads are not missed.
Pricing Page
For detailed pricing, you can visit the respective pricing pages:
Content Limits
HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates. Freshchat (Freddy AI) does not specify content limits.
Number of Chatbots/Agents
Freshchat (Freddy AI) offers one chatbot per plan. HubSpot provides 3 seats in its Marketing Hub Professional and 5 in its Marketing Hub Enterprise. My AskAI offers one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
Freshchat (Freddy AI) and HubSpot both offer a hosted help center. My AskAI does not provide this feature.
Chatbot Flow Builder
Both Freshchat (Freddy AI) and HubSpot offer a chatbot flow builder. My AskAI does not include a flow builder, focusing instead on its integration capabilities.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Freshchat (Freddy AI) and HubSpot do not provide detailed information on content/knowledge integrations.
Integrations (End Users)
Freshchat (Freddy AI) has a marketplace/app store for integrations. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers extensive end-user integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms, making it highly versatile.
GDPR Compliant
All three platforms are GDPR compliant, ensuring data protection and privacy standards are met.
SOC-2 Compliant
Freshchat (Freddy AI) and HubSpot are SOC-2 compliant, whereas My AskAI does not have this certification.
Support
Freshchat (Freddy AI) offers various support levels based on the plan, including email, chat, community, and knowledge base. HubSpot provides email, in-app chat, and phone support. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and success manager support in the Enterprise plan.
AI Models Available
My AskAI specifies the AI models available: GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for the Enterprise plan. Freshchat (Freddy AI) and HubSpot do not provide details on the AI models they use.
API Access
All three platforms—Freshchat (Freddy AI), HubSpot, and My AskAI—offer API access, allowing for customization and integration with other systems.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
