Freshchat (Freddy AI) and Help Scout are AI customer support platforms designed to enhance customer service by deflecting support tickets. Freshchat (Freddy AI) offers a tiered pricing model starting at $105 per 1,000 tickets/chats, with various tiers providing different levels of bot sessions per month, ranging from 2,000 to 5,000 sessions. Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
In contrast, Help Scout charges a significantly higher rate of $765 per 1,000 tickets/chats, but does not impose usage limits across its Standard, Plus, and Pro tiers. However, it lacks several features found in Freshchat, such as human handover and analytics/insights, and also does not provide an AI email assistant. Like Freshchat, Help Scout does offer email lead capture capabilities. This positions Freshchat as a more feature-rich and cost-effective option for businesses looking for robust AI customer support functionalities.
| Feature | Freshchat (Freddy AI) | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $765 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - no content limit Plus - no content limit Pro - no content limit | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Shopify Weebly Squarespace Wix Webflow | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI)andMy AskAIboth offer AI customer support features aimed at deflecting support tickets.Help Scout, on the other hand, does not provide AI customer support features directly but can integrate with My AskAI to gain these capabilities.
Freshchat (Freddy AI) includes AI features designed to assist support agents, enhancing their efficiency and effectiveness. Help Scout lacks these AI features for support agents unless integrated with My AskAI, which also offers robust AI support for agents.
When comparing the AI price per 1,000 tickets/chats, My AskAI is the most cost-effective at $99, followed by Freshchat (Freddy AI) at $105, and Help Scout at a significantly higher $765. This makes My AskAI an attractive option for businesses looking to manage costs while implementing AI support.
Freshchat (Freddy AI) offers various tiers based on bot sessions per month, ranging from free to enterprise levels. Help Scout’s plans do not impose usage limits. My AskAI provides detailed usage tiers with Essentials, Pro, and Enterprise plans, with the option to pay $0.10 per conversation beyond the set limits.
Both Freshchat (Freddy AI) and My AskAI support human handover, ensuring that complex issues can be escalated to human agents when necessary. Help Scout does not offer this feature natively but can achieve it through My AskAI integration.
Freshchat (Freddy AI) and My AskAI both provide conversation analytics and insights, helping businesses understand customer interactions and improve service. Help Scout lacks this feature without the integration of My AskAI.
My AskAI stands out by offering an AI email assistant, a feature not available in Freshchat (Freddy AI) or Help Scout. This can be particularly beneficial for automating and improving email responses.
All three platforms, including Freshchat (Freddy AI), Help Scout, and My AskAI, offer email lead capture capabilities, helping businesses to gather and manage potential customer information efficiently.
Help Scout provides unlimited content across all its plans. My AskAI also offers unlimited webpages and documents across its plans, with the added advantage of automatic updates. Freshchat (Freddy AI) does not specify content limits.
My AskAI allows for a single chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Freshchat (Freddy AI) and Help Scout do not specify the number of chatbots or agents.
Both Freshchat (Freddy AI) and Help Scout offer hosted help centers, providing a centralized location for customers to find information. My AskAI does not offer a hosted help center.
Freshchat (Freddy AI) includes a chatbot flow builder, allowing businesses to create customized interaction flows. This feature is not available in Help Scout or My AskAI.
My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, and more. Freshchat (Freddy AI) and Help Scout do not provide detailed information on content/knowledge integrations.
Freshchat (Freddy AI) has a marketplace for integrations, while Help Scout supports popular platforms like Shopify and Wix. My AskAI boasts a wide range of integrations with end-user platforms, including Zendesk, Intercom, HubSpot, and more.
All three platforms are GDPR compliant, ensuring they meet data protection regulations. Freshchat (Freddy AI) and Help Scout are also SOC-2 compliant, whereas My AskAI is not.
Freshchat (Freddy AI) offers varying levels of support depending on the plan, including email, chat, community, and knowledge base support. Help Scout provides consistent support across all plans. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority support, and Enterprise including a success manager.
My AskAI uses advanced AI models such as GPT-4o and offers options for Claude and Gemini in the Enterprise plan. Help Scout's AI capabilities, when integrated with My AskAI, are powered by OpenAI’s API service. Freshchat (Freddy AI) does not specify the AI models it uses.
All three platforms, Freshchat (Freddy AI), Help Scout, and My AskAI, offer API access, allowing businesses to integrate their systems and customize their AI customer support solutions.
