Freshchat (Freddy AI) and Drift are AI-driven customer support platforms designed to deflect support tickets and enhance customer interaction efficiency. Freshchat (Freddy AI) offers a structured pricing model, charging $105 per 1,000 tickets or chats, with defined usage tiers ranging from a free plan to an enterprise plan that includes up to 5,000 bot sessions per month. Key features of Freshchat include human handover capabilities, robust analytics and insights, and email lead capture functionality, though it lacks an AI email assistant.
Drift, on the other hand, provides its AI customer support services with pricing available upon request (POA), and does not specify usage tiers. Similar to Freshchat, Drift supports human handover and email lead capture but does not offer analytics or insights, nor an AI email assistant. This positions Freshchat as a more structured option with clear pricing and analytics capabilities, while Drift's offerings are more flexible in terms of pricing but lack some analytical features.
| Feature | Freshchat (Freddy AI) | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI), Drift, and My AskAI all offer AI customer support features aimed at deflecting support tickets. These features help automate responses to common customer queries, reducing the load on human support agents.
Freshchat (Freddy AI) and My AskAI provide AI features that assist support agents, such as suggesting responses or automating routine tasks. Drift does not offer AI features specifically designed for support agents.
Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a lower rate at $99 per 1,000 tickets/chats. Drift's pricing is provided on application (POA), making it less transparent compared to the other two.
Freshchat (Freddy AI) offers several tiers ranging from free to enterprise, with varying bot session limits. My AskAI provides three tiers: Essentials, Pro, and Enterprise, with a clear per-conversation cost beyond the limits. Drift's usage tiers are not specified.
All three platforms support human handover, allowing complex queries to be transferred to human agents seamlessly.
Freshchat (Freddy AI) and My AskAI offer conversation analytics and insights, enabling businesses to analyze and optimize their customer interactions. Drift does not provide this feature.
My AskAI is the only platform that offers an AI email assistant, which can help automate email responses and manage email-based customer interactions. Freshchat (Freddy AI) and Drift do not offer this feature.
All three platforms support email lead capture, helping businesses gather customer information and follow up on potential leads.
My AskAI provides unlimited content across all tiers, ensuring businesses can integrate as much content as needed without additional costs. Freshchat (Freddy AI) and Drift do not specify their content limits.
My AskAI offers different chatbot/agent limits based on the tier, with the Enterprise plan allowing unlimited chatbots. Freshchat (Freddy AI) provides one chatbot per account, while Drift does not specify this information.
Freshchat (Freddy AI) includes a hosted help center, which can serve as a self-service resource for customers. Drift and My AskAI do not offer this feature.
Both Freshchat (Freddy AI) and Drift include a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not offer a flow builder but focuses on integrating with existing content.
My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and popular platforms like Google Drive, Notion, and Salesforce. Freshchat (Freddy AI) and Drift provide more limited information on their content integrations.
My AskAI offers extensive integrations for end-user interactions, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. Freshchat (Freddy AI) and Drift also offer integrations but with less detailed information.
All three platforms are GDPR compliant, ensuring they adhere to data protection regulations.
Both Freshchat (Freddy AI) and Drift are SOC-2 compliant, providing an additional layer of security assurance. My AskAI is not SOC-2 compliant.
Freshchat (Freddy AI) offers tiered support options, ranging from email and community support to chat and knowledge base access. Drift provides comprehensive support options, including dedicated customer success managers and 24/7 support for higher tiers. My AskAI offers web and email support for Essentials, with additional priority and video support for Pro, and Slack and success manager support for Enterprise.
My AskAI offers advanced AI models, including GPT-4o for Essentials and Pro tiers, and options like GPT-4o, Claude, and Gemini for the Enterprise tier. Freshchat (Freddy AI) and Drift do not provide detailed information on their AI models.
All three platforms offer API access, enabling businesses to integrate their AI customer support solutions with other systems and customize their functionality.
