Freshchat (Freddy AI) and Crisp are both AI customer support platforms designed to deflect support tickets and streamline customer interactions. Freshchat (Freddy AI) offers tiered pricing plans, with a starting price of $105 per 1,000 tickets or chats. The usage tiers range from a free plan with unspecified limits to the Enterprise plan, which includes 5,000 bot sessions per month. Key features of Freshchat include human handover capabilities, detailed analytics and insights, and email lead capture. However, it does not provide an AI email assistant.
Crisp, on the other hand, provides its services with a "Price on Application" (POA) model, and its usage tiers—Basic, Pro, and Unlimited—do not impose any usage limits. Similar to Freshchat, Crisp also supports human handover, offers robust analytics and insights, and includes email lead capture functionality. Like Freshchat, Crisp does not feature an AI email assistant. These attributes position both platforms as competitive options in the AI customer support market, each with its pricing structure and feature set tailored to different business needs.
| Feature | Freshchat (Freddy AI) | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—Freshchat (Freddy AI),Crisp, andMy AskAI—offer AI customer support features aimed at deflecting support tickets and enhancing customer interactions. These features are designed to automate responses, provide quick solutions, and improve overall customer satisfaction.
Each platform also provides AI features specifically for support agents. These tools assist agents in managing inquiries more efficiently, often by suggesting responses or automating repetitive tasks.
When comparing the AI pricing per 1,000 tickets or chats,Freshchat (Freddy AI)charges $105, whileMy AskAIis priced slightly lower at $99.Crispoffers pricing on a POA (Price on Application) basis, which may vary based on specific requirements and usage.
Freshchat (Freddy AI)offers several tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month).Crisphas three tiers—Basic, Pro, and Unlimited—with no specified usage limits.My AskAIprovides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary.
Each service offers conversation analytics and insights, allowing businesses to monitor performance and improve customer service strategies.
One distinguishing feature ofMy AskAIis its AI email assistant, which neitherFreshchat (Freddy AI)norCrispoffers. This tool can automate email responses and manage email inquiries efficiently.
All platforms support email lead capture, which helps in collecting customer information and generating leads through email interactions.
My AskAIoffers unlimited content limits across all its tiers, including automatic updates. The content limits forFreshchat (Freddy AI)andCrispare not explicitly provided.
Freshchat (Freddy AI)supports a single chatbot per account.My AskAIoffers one chatbot with two modes (public and private) in its Essentials and Pro tiers, and unlimited chatbots in its Enterprise tier. Information about the number of chatbots supported byCrispis not provided.
BothFreshchat (Freddy AI)andCrispoffer a hosted help center, a feature not available withMy AskAI.
Freshchat (Freddy AI)andCrispinclude a chatbot flow builder to design and customize conversation flows.My AskAIdoes not provide this feature.
My AskAIsupports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and SharePoint.Crispintegrates with several e-commerce platforms and website builders. Integration details forFreshchat (Freddy AI)are not specified.
My AskAIoffers extensive end-user integrations, including popular messaging and CRM platforms like Zendesk, Intercom, HubSpot, Slack, and Teams.Freshchat (Freddy AI)andCrispalso provide numerous integrations through their respective marketplaces.
All three platforms are GDPR compliant. However, onlyFreshchat (Freddy AI)is SOC-2 compliant, a certification thatCrispandMy AskAIdo not hold.
Support options vary across tiers for each platform.Freshchat (Freddy AI)offers email, chat, community, and knowledge base support depending on the tier.Crispprovides chat and email support across all tiers.My AskAIoffers web and email support for Essentials, with priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
My AskAIoffers advanced AI models such as GPT-4o, Claude, and Gemini. Information about the AI models used byFreshchat (Freddy AI)is not provided.Crispoffers GPT-4 in its Unlimited tier.
All three platforms provide API access, enabling businesses to integrate and customize their AI customer support solutions.
Freshchat (Freddy AI),Crisp, andMy AskAIeach offer robust AI customer support features with unique strengths.My AskAIstands out with its AI email assistant, extensive integrations, and flexible content limits, making it a competitive option for businesses looking to enhance their customer support capabilities.
