AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. Crisp
Freshchat (Freddy AI) and Crisp are both AI customer support platforms designed to deflect support tickets and streamline customer interactions. Freshchat (Freddy AI) offers tiered pricing plans, with a starting price of $105 per 1,000 tickets or chats. The usage tiers range from a free plan with unspecified limits to the Enterprise plan, which includes 5,000 bot sessions per month. Key features of Freshchat include human handover capabilities, detailed analytics and insights, and email lead capture. However, it does not provide an AI email assistant.
Crisp, on the other hand, provides its services with a "Price on Application" (POA) model, and its usage tiers—Basic, Pro, and Unlimited—do not impose any usage limits. Similar to Freshchat, Crisp also supports human handover, offers robust analytics and insights, and includes email lead capture functionality. Like Freshchat, Crisp does not feature an AI email assistant. These attributes position both platforms as competitive options in the AI customer support market, each with its pricing structure and feature set tailored to different business needs.
You can integrate My AskAI directly within Freshchat (Freddy AI), so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Freshchat (Freddy AI) | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | POA | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo |
Basic - No usage limit Pro - No usage limit Unlimited - No usage limit |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base |
Basic - chat, email Pro - chat, email Unlimited - chat, email |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Pro - Unlimited - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Freshchat (Freddy AI) vs. Crisp vs. My AskAI: AI Customer Support Features
AI Customer Support Features
All three platforms—Freshchat (Freddy AI), Crisp, and My AskAI—offer AI customer support features aimed at deflecting support tickets and enhancing customer interactions. These features are designed to automate responses, provide quick solutions, and improve overall customer satisfaction.
AI Features for Support Agents
Each platform also provides AI features specifically for support agents. These tools assist agents in managing inquiries more efficiently, often by suggesting responses or automating repetitive tasks.
Pricing
When comparing the AI pricing per 1,000 tickets or chats, Freshchat (Freddy AI) charges $105, while My AskAI is priced slightly lower at $99. Crisp offers pricing on a POA (Price on Application) basis, which may vary based on specific requirements and usage.
Usage Tiers
Freshchat (Freddy AI) offers several tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month). Crisp has three tiers—Basic, Pro, and Unlimited—with no specified usage limits. My AskAI provides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary.
Conversation Analytics/Insights
Each service offers conversation analytics and insights, allowing businesses to monitor performance and improve customer service strategies.
AI Email Assistant
One distinguishing feature of My AskAI is its AI email assistant, which neither Freshchat (Freddy AI) nor Crisp offers. This tool can automate email responses and manage email inquiries efficiently.
Email Lead Capture
All platforms support email lead capture, which helps in collecting customer information and generating leads through email interactions.
Content Limits
My AskAI offers unlimited content limits across all its tiers, including automatic updates. The content limits for Freshchat (Freddy AI) and Crisp are not explicitly provided.
Number of Chatbots/Agents
Freshchat (Freddy AI) supports a single chatbot per account. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro tiers, and unlimited chatbots in its Enterprise tier. Information about the number of chatbots supported by Crisp is not provided.
Hosted Help Centre
Both Freshchat (Freddy AI) and Crisp offer a hosted help center, a feature not available with My AskAI.
Chatbot Flow Builder
Freshchat (Freddy AI) and Crisp include a chatbot flow builder to design and customize conversation flows. My AskAI does not provide this feature.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and SharePoint. Crisp integrates with several e-commerce platforms and website builders. Integration details for Freshchat (Freddy AI) are not specified.
Integrations (End Users)
My AskAI offers extensive end-user integrations, including popular messaging and CRM platforms like Zendesk, Intercom, HubSpot, Slack, and Teams. Freshchat (Freddy AI) and Crisp also provide numerous integrations through their respective marketplaces.
Compliance
All three platforms are GDPR compliant. However, only Freshchat (Freddy AI) is SOC-2 compliant, a certification that Crisp and My AskAI do not hold.
Support
Support options vary across tiers for each platform. Freshchat (Freddy AI) offers email, chat, community, and knowledge base support depending on the tier. Crisp provides chat and email support across all tiers. My AskAI offers web and email support for Essentials, with priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
My AskAI offers advanced AI models such as GPT-4o, Claude, and Gemini. Information about the AI models used by Freshchat (Freddy AI) is not provided. Crisp offers GPT-4 in its Unlimited tier.
API Access
All three platforms provide API access, enabling businesses to integrate and customize their AI customer support solutions.
Conclusion
Freshchat (Freddy AI), Crisp, and My AskAI each offer robust AI customer support features with unique strengths. My AskAI stands out with its AI email assistant, extensive integrations, and flexible content limits, making it a competitive option for businesses looking to enhance their customer support capabilities.
Compare Freshchat (Freddy AI) with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“You're beating Zendesk's AI Agent 76% to 23% on AI deflection. Huge.”
Traveljoy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“You're beating Zendesk's AI Agent 76% to 23% on AI deflection. Huge.”
Traveljoy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
