Freshchat (Freddy AI) and Chatfuel both offer AI customer support features aimed at deflecting support tickets, but they cater to different pricing and capability needs. Freshchat (Freddy AI) charges $105 per 1,000 tickets or chats and offers various usage tiers, including Growth, Pro, and Enterprise, with bot sessions ranging from 2,000 to 5,000 per month. Key features include human handover capabilities, analytics and insights, and email lead capture, though it lacks an AI email assistant.
In contrast, Chatfuel is priced significantly lower at $20 per 1,000 tickets or chats and provides usage tiers for both Facebook and Instagram as well as WhatsApp, with 1,000 conversations per month for Business plans and custom options for Enterprise plans. Chatfuel also supports human handover and email lead capture but does not offer analytics or insights, nor an AI email assistant. This makes Chatfuel a more cost-effective option for businesses with simpler needs, while Freshchat (Freddy AI) offers more comprehensive analytics and higher conversation limits suitable for larger enterprises.
| Feature | Freshchat (Freddy AI) | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $20 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Freshchat (Freddy AI), Chatfuel, and My AskAI, offer AI customer support features aimed at deflecting support tickets. This ensures that routine queries are handled by AI, freeing up human agents for more complex issues.
Freshchat (Freddy AI) and My AskAI both provide AI features specifically designed to assist support agents, such as AI email assistants and conversation analytics. Chatfuel lacks these advanced features, focusing more on customer-facing interactions.
When it comes to AI pricing per 1,000 tickets or chats, Chatfuel is the most affordable at $20, followed by My AskAI at $99, and Freshchat (Freddy AI) at $105. This makes Chatfuel a cost-effective solution, though it may lack some advanced features.
Freshchat (Freddy AI) offers various tiers ranging from free to enterprise levels, with different limits on bot sessions per month. Chatfuel also provides tiered pricing based on the number of conversations but is more focused on specific platforms like Facebook, Instagram, and WhatsApp. My AskAI offers tiers with a focus on conversation limits, plus a per-conversation fee beyond the limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when needed. This feature is crucial for maintaining high customer satisfaction.
Freshchat (Freddy AI) and My AskAI provide detailed conversation analytics and insights, helping businesses understand customer interactions and improve their AI models. Chatfuel does not offer this feature, which could be a limitation for businesses looking for in-depth analytics.
Only My AskAI includes an AI email assistant, which can significantly enhance productivity by automating email responses. Freshchat (Freddy AI) and Chatfuel do not offer this feature.
All three platforms support email lead capture, allowing businesses to gather customer information for follow-up and marketing purposes. This feature is essential for lead generation and nurturing.
My AskAI offers unlimited content limits across all its tiers, with automatic updates, making it a highly scalable solution. The content limits for Freshchat (Freddy AI) and Chatfuel are not specified, which could be a consideration for businesses with extensive content needs.
My AskAI provides flexibility with the number of chatbots or agents, offering unlimited options at the enterprise level. Freshchat (Freddy AI) allows for one chatbot, while Chatfuel does not specify the number of chatbots or agents supported.
Freshchat (Freddy AI) is the only platform that offers a hosted help center, providing a centralized location for customer support resources. My AskAI and Chatfuel do not offer this feature.
Both Freshchat (Freddy AI) and Chatfuel include a chatbot flow builder, enabling businesses to create custom conversational flows. My AskAI does not have this feature, focusing instead on integrating with existing content and knowledge bases.
My AskAI excels in content and knowledge integrations, supporting a wide range of platforms like Google Drive, Notion, Confluence, and more. Freshchat (Freddy AI) does not specify its integrations, while Chatfuel offers integrations
