AI customer support agent features & capabilities compared: Freshchat (Freddy AI) vs. Chatfuel

Freshchat (Freddy AI) vs. Chatfuel vs. My AskAI

AI Customer Support Features

All three platforms, Freshchat (Freddy AI), Chatfuel, and My AskAI, offer AI customer support features aimed at deflecting support tickets. This ensures that routine queries are handled by AI, freeing up human agents for more complex issues.

AI Features for Support Agents

Freshchat (Freddy AI) and My AskAI both provide AI features specifically designed to assist support agents, such as AI email assistants and conversation analytics. Chatfuel lacks these advanced features, focusing more on customer-facing interactions.

Pricing

When it comes to AI pricing per 1,000 tickets or chats, Chatfuel is the most affordable at $20, followed by My AskAI at $99, and Freshchat (Freddy AI) at $105. This makes Chatfuel a cost-effective solution, though it may lack some advanced features.

Usage Tiers

Freshchat (Freddy AI) offers various tiers ranging from free to enterprise levels, with different limits on bot sessions per month. Chatfuel also provides tiered pricing based on the number of conversations but is more focused on specific platforms like Facebook, Instagram, and WhatsApp. My AskAI offers tiers with a focus on conversation limits, plus a per-conversation fee beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when needed. This feature is crucial for maintaining high customer satisfaction.

Conversation Analytics/Insights

Freshchat (Freddy AI) and My AskAI provide detailed conversation analytics and insights, helping businesses understand customer interactions and improve their AI models. Chatfuel does not offer this feature, which could be a limitation for businesses looking for in-depth analytics.

AI Email Assistant

Only My AskAI includes an AI email assistant, which can significantly enhance productivity by automating email responses. Freshchat (Freddy AI) and Chatfuel do not offer this feature.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather customer information for follow-up and marketing purposes. This feature is essential for lead generation and nurturing.

Content Limits

My AskAI offers unlimited content limits across all its tiers, with automatic updates, making it a highly scalable solution. The content limits for Freshchat (Freddy AI) and Chatfuel are not specified, which could be a consideration for businesses with extensive content needs.

Number of Chatbots/Agents

My AskAI provides flexibility with the number of chatbots or agents, offering unlimited options at the enterprise level. Freshchat (Freddy AI) allows for one chatbot, while Chatfuel does not specify the number of chatbots or agents supported.

Hosted Help Centre

Freshchat (Freddy AI) is the only platform that offers a hosted help center, providing a centralized location for customer support resources. My AskAI and Chatfuel do not offer this feature.

Chatbot Flow Builder

Both Freshchat (Freddy AI) and Chatfuel include a chatbot flow builder, enabling businesses to create custom conversational flows. My AskAI does not have this feature, focusing instead on integrating with existing content and knowledge bases.

Integrations (Content/Knowledge)

My AskAI excels in content and knowledge integrations, supporting a wide range of platforms like Google Drive, Notion, Confluence, and more. Freshchat (Freddy AI) does not specify its integrations, while Chatfuel offers integrations with Google Sheets, ChatGPT, Stripe, and Zapier.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. Freshchat (Freddy AI) has a marketplace for integrations, while Chatfuel supports Google Sheets, Hubspot, Shopify, and more.

Compliance and Support

All three platforms are GDPR compliant, ensuring data privacy and security. Freshchat (Freddy AI) is also SOC-2 compliant, which is not the case for Chatfuel and My AskAI. In terms of support, My AskAI provides tiered support options, including priority support and a success manager at the enterprise level. Freshchat (Freddy AI) offers comprehensive support across all tiers, while Chatfuel's support details are less specified.

AI Models Available

My AskAI offers advanced AI models like GPT-4o, Claude, and Gemini, providing flexibility and advanced capabilities. Freshchat (Freddy AI) does not specify its AI models, while Chatfuel uses ChatGPT.

API Access

All three platforms provide API access, enabling businesses to integrate their AI customer support solutions with other systems and customize their functionalities.

In summary, while Freshchat (Freddy AI) and Chatfuel offer robust AI customer support features, My AskAI stands out with its advanced AI models, comprehensive integrations, and unique features like the AI email assistant.