Freshchat (Freddy AI) and Chatbot are AI customer support platforms designed to deflect support tickets through automated interactions. Freshchat (Freddy AI) offers a pricing model of $105 per 1,000 tickets or chats, with usage tiers including Free, Growth (2,000 bot sessions per month), Pro (3,000 bot sessions per month), and Enterprise (5,000 bot sessions per month). Key features of Freshchat (Freddy AI) include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
On the other hand, Chatbot provides its services at a rate of $85 per 1,000 tickets or chats, with usage tiers ranging from Starter (1,000 valid chats per month) to Enterprise (custom plans). Similar to Freshchat (Freddy AI), Chatbot also includes human handover, analytics and insights, and email lead capture, but lacks an AI email assistant. Chatbot's higher-tier plans offer significantly more valid chats per month, with the Business tier supporting up to 25,000 valid chats per month, which could be advantageous for larger organizations with higher volumes of customer interactions.
| Feature | Freshchat (Freddy AI) | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $85 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Freshchat (Freddy AI), Chatbot, and My AskAI, all aimed at deflecting support tickets.
All three platforms—Freshchat (Freddy AI), Chatbot, and My AskAI—offer robust AI customer support features designed to streamline customer interactions and reduce the load on human agents. Each platform provides AI features that assist support agents in handling customer queries more efficiently.
When it comes to pricing per 1,000 tickets/chats, Freshchat (Freddy AI) is priced at $105, making it the most expensive option. Chatbot is more affordable at $85, while My AskAI is priced at $99, positioning itself between the two competitors.
Freshchat (Freddy AI) offers various tiers ranging from a free plan to an enterprise plan with 5,000 bot sessions per month. Chatbot provides a broader range of options, starting with a 1,000 valid chats per month plan and scaling up to a custom enterprise solution. My AskAI offers more flexible usage tiers with Essentials, Pro, and Enterprise plans, and charges $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Freshchat (Freddy AI) or Chatbot. This can be particularly beneficial for businesses looking to automate email responses alongside chat support.
All three platforms support email lead capture, enabling businesses to gather customer information and follow up on potential leads.
Freshchat (Freddy AI) does not provide specific content limits. Chatbot allows up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a more scalable solution for content management.
Freshchat (Freddy AI) and the Essentials plan of My AskAI both offer a single chatbot. Chatbot offers more flexibility with up to unlimited chatbots in its higher-tier plans. My AskAI's Pro and Enterprise plans also support unlimited chatbots, making it a highly scalable option.
Both Freshchat (Freddy AI) and Chatbot provide a hosted help center, a feature not available in My AskAI.
Freshchat (Freddy AI) and Chatbot include a chatbot flow builder, enabling users to create custom chatbot interactions. My AskAI does not offer this feature.
Freshchat (Freddy AI) does not provide specific details on content/knowledge integrations. Chatbot supports various integrations, including websites, Zendesk, and knowledge bases. My AskAI offers extensive integrations with websites, multiple file types, and platforms like Google Drive, Notion, Confluence, and more, making it highly versatile.
