Afforable, smarter, alternative to Freshchat (Freddy AI) for AI customer support

Introduction

Freshchat (Freddy AI) and My AskAI are both AI customer support tools designed to deflect support tickets and assist support agents. Freshchat offers native AI features, while My AskAI can be integrated within Freshchat to replace or augment these features. Below, we compare their key features, pricing, and capabilities.

AI Customer Support Features

Both Freshchat (Freddy AI) and My AskAI offer AI customer support features aimed at automating responses and deflecting tickets. They also provide AI features for support agents, ensuring that human agents can handle more complex queries efficiently.

Pricing Comparison

Freshchat (Freddy AI) charges $105 per 1,000 tickets or chats, whereas My AskAI offers a more competitive rate at $99 per 1,000 interactions. This makes My AskAI a cost-effective alternative.

Usage Tiers

Freshchat (Freddy AI) offers various usage tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month). In contrast, My AskAI provides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a $0.10 charge per conversation beyond the limits. This tiered structure allows businesses to choose a plan that best fits their needs.

Human Handover

Both platforms support human handover, ensuring that more complex queries can be escalated to a human agent seamlessly.

Conversation Analytics/Insights

Both Freshchat (Freddy AI) and My AskAI offer robust conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI includes an AI Email Assistant, a feature not available in Freshchat (Freddy AI). This allows My AskAI to capture and manage email leads more effectively.

Content Limits

Freshchat does not specify content limits, while My AskAI offers unlimited webpages and documents across all its plans. This can be particularly beneficial for businesses with extensive content needs.

Number of Chatbots/Agents

Freshchat allows for one chatbot/agent, whereas My AskAI offers more flexibility with its Essentials and Pro plans supporting one chatbot in both public and private modes, and the Enterprise plan supporting unlimited chatbots.

Hosted Help Centre and Chatbot Flow Builder

Freshchat provides a hosted help center and a chatbot flow builder, features not available in My AskAI. These tools can help businesses create more structured and accessible support resources.

Integrations

Freshchat's integrations are accessible via its marketplace/app store. My AskAI supports a wide range of content/knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI extends support to platforms like Zendesk, Intercom, HubSpot, Slack, and many others.

Compliance and Support

Both platforms are GDPR compliant. Freshchat is SOC-2 compliant, while My AskAI is not. In terms of support, Freshchat offers various levels of support based on the plan, including email, chat, community, and knowledge base. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.

AI Models and API Access

Freshchat does not specify the AI models available. My AskAI offers GPT-4o for Essentials and Pro plans, and multiple models (GPT-4o, Claude, Gemini) for the Enterprise plan. Both platforms provide API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while both Freshchat (Freddy AI) and My AskAI offer comprehensive AI customer support features, My AskAI stands out with its competitive pricing, extensive integrations, and additional features like the AI Email Assistant and flexible content limits. Freshchat, on the other hand, provides unique tools like a hosted help center and chatbot flow builder, which may appeal to certain businesses.