Freshchat (Freddy AI) is an AI customer support platform designed to deflect support tickets and enhance customer service efficiency. It offers various features including human handover, which allows seamless transitions from AI to human agents when necessary, and robust analytics and insights to help businesses understand customer interactions and improve service. Additionally, it includes email lead capture capabilities, although it does not provide an AI email assistant.
The pricing for Freshchat (Freddy AI) is set at $105 per 1,000 tickets or chats, with different usage tiers to accommodate varying business needs. The "Growth" tier supports up to 2,000 bot sessions per month, the "Pro" tier allows for 3,000 bot sessions per month, and the "Enterprise" tier offers up to 5,000 bot sessions per month. There is also a free tier available, though its specific details are not provided. This tiered pricing structure allows businesses to scale their AI customer support according to their requirements.
| Feature | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $105 | $99 |
| Usage Tiers | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Freshchat (Freddy AI) and My AskAI are both AI customer support tools designed to deflect support tickets and assist support agents. Freshchat offers native AI features, while My AskAI can be integrated within Freshchat to replace or augment these features. Below, we compare their key features, pricing, and capabilities.
Both Freshchat (Freddy AI) and My AskAI offer AI customer support features aimed at automating responses and deflecting tickets. They also provide AI features for support agents, ensuring that human agents can handle more complex queries efficiently.
Freshchat (Freddy AI) charges $105 per 1,000 tickets or chats, whereas My AskAI offers a more competitive rate at $99 per 1,000 interactions. This makes My AskAI a cost-effective alternative.
Freshchat (Freddy AI) offers various usage tiers: Free, Growth (2,000 bot sessions/month), Pro (3,000 bot sessions/month), and Enterprise (5,000 bot sessions/month). In contrast, My AskAI provides Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a $0.10 charge per conversation beyond the limits. This tiered structure allows businesses to choose a plan that best fits their needs.
Both platforms support human handover, ensuring that more complex queries can be escalated to a human agent seamlessly.
Both Freshchat (Freddy AI) and My AskAI offer robust conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI includes an AI Email Assistant, a feature not available in Freshchat (Freddy AI). This allows My AskAI to capture and manage email leads more effectively.
Freshchat does not specify content limits, while My AskAI offers unlimited webpages and documents across all its plans. This can be particularly beneficial for businesses with extensive content needs.
Freshchat allows for one chatbot/agent, whereas My AskAI offers more flexibility with its Essentials and Pro plans supporting one chatbot in both public and private modes, and the Enterprise plan supporting unlimited chatbots.
Freshchat provides a hosted help center and a chatbot flow builder, features not available in My AskAI. These tools can help businesses create more structured and accessible support resources.
Freshchat's integrations are accessible via its marketplace/app store. My AskAI supports a wide range of content/knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI extends support to platforms like Zendesk, Intercom, HubSpot, Slack, and many others.
Both platforms are GDPR compliant. Freshchat is SOC-2 compliant, while My AskAI is not. In terms of support, Freshchat offers various levels of support based on the plan, including email, chat, community, and knowledge base. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Freshchat does not specify the AI models available. My AskAI offers GPT-4o for Essentials and Pro plans, and multiple models (GPT-4o, Claude, Gemini) for the Enterprise plan. Both platforms provide API access, allowing for custom integrations and extended functionalities.
In summary, while both Freshchat (Freddy AI) and My AskAI offer comprehensive AI customer support features, My AskAI stands out with its competitive pricing, extensive integrations, and additional features like the AI Email Assistant and flexible content limits. Freshchat, on the other hand, provides unique tools like a hosted help center and chatbot flow builder, which may appeal to certain businesses.
