AI customer support agent features & capabilities compared: Drift vs. SalesIQ (Zoho)
Drift and SalesIQ (Zoho) are AI customer support platforms focused on deflecting support tickets through automated interactions. Drift offers a human handover feature, ensuring that complex queries can be seamlessly transferred to a human agent when necessary. However, it lacks analytics and insights capabilities, which means it does not provide detailed data on customer interactions and performance metrics. Additionally, Drift does not include an AI email assistant but does support email lead capture. Pricing for Drift is provided on application (POA), and specific usage tiers are not disclosed.
SalesIQ (Zoho), on the other hand, also supports human handover and email lead capture. Unlike Drift, it includes robust analytics and insights, allowing businesses to gain valuable data on customer interactions and support effectiveness. SalesIQ does not feature an AI email assistant either. Its pricing is also provided on application (POA), but it offers clear usage tiers ranging from a free plan with 100 chat sessions per month to enterprise-level plans with unlimited chat sessions, catering to various business needs. This structured tier system can help businesses scale their customer support as they grow.
You can integrate My AskAI directly within Drift, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Drift | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops |
Files Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI |
Free - Basic - Professional - Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms Comparison
This analysis focuses on the AI customer support features of Drift, SalesIQ (Zoho), and My AskAI, emphasizing their capabilities in deflecting support tickets.
AI Customer Support Features
Drift and SalesIQ (Zoho) both offer AI customer support features, but My AskAI integrates with both platforms to provide a comprehensive solution.
AI Features for Support Agents
SalesIQ (Zoho) and My AskAI offer AI features specifically designed to assist support agents, whereas Drift does not.
Pricing
Pricing for AI features per 1,000 tickets/chats is provided upon request for both Drift and SalesIQ (Zoho). My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats.
Usage Tiers
Drift does not specify its usage tiers. SalesIQ (Zoho) offers multiple tiers: Free (100 chat sessions/month), Basic (1,000 chat sessions/month), Professional (unlimited chat sessions), and Enterprise (unlimited chat sessions). My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations) with an additional cost of $0.10 per conversation beyond limits.
Human Handover
All three platforms—Drift, SalesIQ (Zoho), and My AskAI—support human handover, ensuring a seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
SalesIQ (Zoho) and My AskAI provide conversation analytics and insights to help understand customer interactions better. Drift does not offer this feature.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in Drift or SalesIQ (Zoho).
Email Lead Capture
All three platforms—Drift, SalesIQ (Zoho), and My AskAI—offer email lead capture capabilities.
Content Limits
Drift does not provide specific content limits. SalesIQ (Zoho) has different content limits based on the plan, ranging from 100 to 2,000 articles. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
Number of Chatbots/Agents
Drift does not specify the number of chatbots/agents. SalesIQ (Zoho) offers varying numbers based on the plan, from 0 to 10 chatbots. My AskAI provides 1 chatbot in Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the platforms—Drift, SalesIQ (Zoho), or My AskAI—offer a hosted help center.
Chatbot Flow Builder
Drift includes a chatbot flow builder, while SalesIQ (Zoho) and My AskAI do not offer this feature.
Integrations (Content/Knowledge)
Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. SalesIQ (Zoho) supports file and help center integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Drift and SalesIQ (Zoho) have their respective marketplaces for integrations. My AskAI integrates with multiple platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
All three platforms—Drift, SalesIQ (Zoho), and My AskAI—are GDPR compliant. Drift and SalesIQ (Zoho) are also SOC-2 compliant, whereas My AskAI is not.
Support
Drift offers premium, advanced, and enterprise support levels with extensive customer success services. SalesIQ (Zoho) does not provide detailed support information. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
AI Models Available
Drift uses fine-tuned OpenAI models. SalesIQ (Zoho) does not specify the AI models used in its different plans. My AskAI utilizes GPT-4o in the Essentials and Pro plans and offers a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.
API Access
All three platforms—Drift, SalesIQ (Zoho), and My AskAI—provide API access.
Conclusion
The comparison highlights the key features, pricing, and capabilities of Drift, SalesIQ (Zoho), and My AskAI. My AskAI offers competitive pricing, extensive integrations, and unique features like an AI email assistant and unlimited content limits, making it a versatile option for AI customer support.
Compare Drift with other AI support agents
Join 1,000+ companies reducing their support costs and freeing up support agents for more important work
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
