Drift and SalesIQ (Zoho) are AI customer support platforms focused on deflecting support tickets through automated interactions. Drift offers a human handover feature, ensuring that complex queries can be seamlessly transferred to a human agent when necessary. However, it lacks analytics and insights capabilities, which means it does not provide detailed data on customer interactions and performance metrics. Additionally, Drift does not include an AI email assistant but does support email lead capture. Pricing for Drift is provided on application (POA), and specific usage tiers are not disclosed.
SalesIQ (Zoho), on the other hand, also supports human handover and email lead capture. Unlike Drift, it includes robust analytics and insights, allowing businesses to gain valuable data on customer interactions and support effectiveness. SalesIQ does not feature an AI email assistant either. Its pricing is also provided on application (POA), but it offers clear usage tiers ranging from a free plan with 100 chat sessions per month to enterprise-level plans with unlimited chat sessions, catering to various business needs. This structured tier system can help businesses scale their customer support as they grow.
| Feature | Drift | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Drift, SalesIQ (Zoho), and My AskAI, emphasizing their capabilities in deflecting support tickets.
DriftandSalesIQ (Zoho)both offer AI customer support features, butMy AskAIintegrates with both platforms to provide a comprehensive solution.
SalesIQ (Zoho)andMy AskAIoffer AI features specifically designed to assist support agents, whereasDriftdoes not.
Pricing for AI features per 1,000 tickets/chats is provided upon request for bothDriftandSalesIQ (Zoho).My AskAIoffers a clear pricing structure at $99 per 1,000 tickets/chats.
Driftdoes not specify its usage tiers.SalesIQ (Zoho)offers multiple tiers: Free (100 chat sessions/month), Basic (1,000 chat sessions/month), Professional (unlimited chat sessions), and Enterprise (unlimited chat sessions).My AskAIhas three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations) with an additional cost of $0.10 per conversation beyond limits.
All three platforms—Drift,SalesIQ (Zoho), andMy AskAI—support human handover, ensuring a seamless transition from AI to human agents when necessary.
SalesIQ (Zoho)andMy AskAIprovide conversation analytics and insights to help understand customer interactions better.Driftdoes not offer this feature.
My AskAIstands out by offering an AI email assistant, a feature not available inDriftorSalesIQ (Zoho).
All three platforms—Drift,SalesIQ (Zoho), andMy AskAI—offer email lead capture capabilities.
Driftdoes not provide specific content limits.SalesIQ (Zoho)has different content limits based on the plan, ranging from 100 to 2,000 articles.My AskAIoffers unlimited webpages and documents across all tiers, with automatic updates.
Driftdoes not specify the number of chatbots/agents.SalesIQ (Zoho)offers varying numbers based on the plan, from 0 to 10 chatbots.My AskAIprovides 1 chatbot in Essentials and Pro plans and unlimited chatbots in the Enterprise plan.
None of the platforms—Drift,SalesIQ (Zoho), orMy AskAI—offer a hosted help center.
Driftincludes a chatbot flow builder, whileSalesIQ (Zoho)andMy AskAIdo not offer this feature.
Driftintegrates with FAQs, customer interactions, product and service information, and feedback loops.SalesIQ (Zoho)supports file and help center integrations.My AskAIoffers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
DriftandSalesIQ (Zoho)have their respective marketplaces for integrations.My AskAIintegrates with multiple platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms—Drift,SalesIQ (Zoho), andMy AskAI—are GDPR compliant.DriftandSalesIQ (Zoho)are also SOC-2 compliant, whereasMy AskAIis not.
Driftoffers premium, advanced, and enterprise support levels with extensive customer success services.SalesIQ (Zoho)does not provide detailed support information.My AskAIoffers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Driftuses fine-tuned OpenAI models.SalesIQ (Zoho)does not specify the AI models used in its different plans.My AskAIutilizes GPT-4o in the Essentials and Pro plans and offers a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.
All three platforms—Drift,SalesIQ (Zoho), andMy AskAI—provide API access.
The comparison highlights the key features, pricing, and capabilities ofDrift,SalesIQ (Zoho), andMy AskAI.My AskAIoffers competitive pricing, extensive integrations, and unique features like an AI email assistant and unlimited content limits, making it a versatile option for AI customer support.
