Drift and Freshchat (Freddy AI) are AI customer support platforms designed to deflect support tickets by automating customer interactions. Drift offers features such as human handover and email lead capture but lacks analytics/insights and an AI email assistant. Pricing for Drift is provided on application (POA), and specific usage tiers are not disclosed.
Freshchat (Freddy AI), on the other hand, provides a more detailed pricing structure, charging $105 per 1,000 tickets/chats with various usage tiers ranging from free to enterprise levels, which accommodate up to 5,000 bot sessions per month. Like Drift, Freshchat includes human handover and email lead capture, but it also offers analytics/insights, enhancing its capability to provide actionable data on customer interactions.
In summary, while both platforms facilitate human handover and email lead capture, Freshchat (Freddy AI) distinguishes itself with detailed pricing tiers and the inclusion of analytics/insights, potentially offering more comprehensive data-driven support solutions compared to Drift.
| Feature | Drift | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $105 | $99 |
| Usage Tiers | Not provided | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Drift, Freshchat (Freddy AI), and My AskAI, aimed at deflecting support tickets and improving customer service efficiency. My AskAI can be integrated within both Drift and Freshchat (Freddy AI), providing additional layers of AI capabilities.
All three platforms offer AI customer support features, enabling automated responses to customer inquiries. Drift and Freshchat (Freddy AI) both provide robust AI capabilities, but My AskAI enhances these offerings with additional features such as an AI email assistant.
Freshchat (Freddy AI) and My AskAI provide AI features specifically for support agents, assisting them in managing and resolving tickets more efficiently. Drift, however, does not offer AI features tailored for support agents, focusing instead on customer-facing interactions.
The AI price per 1,000 tickets/chats is available for Freshchat (Freddy AI) at $105 and for My AskAI at $99. Drift's pricing is provided on application (POA), making it less transparent in comparison. My AskAI offers a more competitive rate.
Freshchat (Freddy AI) and My AskAI both offer tiered usage plans. Freshchat's tiers range from Free to Enterprise with varying bot session limits. My AskAI's tiers range from Essentials to Enterprise, with a more flexible conversation-based pricing model and a cost of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex customer issues can be escalated to human agents when necessary.
Freshchat (Freddy AI) and My AskAI provide conversation analytics and insights, allowing businesses to track and optimize their customer interactions. Drift does not offer this feature.
My AskAI uniquely offers an AI email assistant, which is not available in either Drift or Freshchat (Freddy AI). This feature helps automate email responses and capture leads more effectively.
All three platforms support email lead capture, enabling businesses to gather potential customer information through automated interactions.
My AskAI offers unlimited content limits across all tiers, including webpages and documents that are updated automatically. Drift and Freshchat (Freddy AI) do not provide specific information on content limits.
My AskAI provides detailed information on the number of chatbots/agents allowed per tier, with unlimited options available at the Enterprise level. Freshchat (Freddy AI) allows one chatbot per account, while Drift does not specify this information.
Freshchat (Freddy AI) includes a hosted help center, which is not available with Drift or My AskAI. This feature can be useful for providing a centralized resource for customer support.
Both Drift and Freshchat (Freddy AI) offer a chatbot flow builder, enabling businesses to design conversational flows. My AskAI does not include this feature.
My AskAI supports a wide range of integrations for content and knowledge, including various fil
