Drift and Crisp are AI customer support platforms designed to streamline customer service operations and reduce the volume of support tickets. Both platforms offer features aimed at enhancing customer interaction and improving efficiency, but they differ in several key areas.
Drift provides AI customer support with capabilities such as human handover and email lead capture, which helps in transitioning complex queries to human agents and capturing potential leads, respectively. However, Drift does not offer analytics or insights into customer interactions, nor does it include an AI email assistant. Pricing for Drift's services is provided on request (POA), and specific usage tiers are not disclosed.
Crisp, on the other hand, offers a more comprehensive set of features for AI customer support. It includes human handover and email lead capture similar to Drift, but also provides analytics and insights, enabling businesses to gain valuable data on customer interactions and support performance. Crisp does not have an AI email assistant either. Pricing is also on request (POA), but Crisp distinguishes itself with defined usage tiers: Basic, Pro, and Unlimited, all of which have no usage limits, potentially offering more flexibility for different business needs.
| Feature | Drift | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Drift, Crisp, and My AskAI, offer AI customer support features designed to deflect support tickets. This core functionality is essential for reducing the load on human support agents and improving response times.
Drift does not provide AI features specifically aimed at support agents, whereas both Crisp and My AskAI do. This makes Crisp and My AskAI more versatile for teams looking to enhance agent efficiency with AI tools.
The pricing for AI features in Drift and Crisp is not openly provided and requires a point of agreement (POA). In contrast, My AskAI offers transparent pricing at $99 per 1,000 tickets/chats, making it easier for businesses to budget and plan their expenditures.
Drift does not specify usage tiers, while Crisp offers three tiers: Basic, Pro, and Unlimited, all with no usage limits. My AskAI provides a more granular structure with Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), along with a $0.10 per conversation fee beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Crisp and My AskAI both offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service. Drift lacks this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in either Drift or Crisp. This can be particularly beneficial for automating and streamlining email communications.
All platforms provide email lead capture capabilities, helping businesses to collect and manage customer leads effectively.
Drift does not provide information on content limits. Crisp's content limits are not specified, whereas My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
While Drift and Crisp do not specify the number of chatbots or agents, My AskAI offers clear limits: Essentials and Pro tiers include one chatbot (with two modes: public and private), and the Enterprise tier offers unlimited chatbots.
Crisp provides a hosted help center, a feature not available in Drift and My AskAI. This can be a valuable resource for customers seeking self-help options.
Both Drift and Crisp include a chatbot flow builder, enabling businesses to design custom chatbot interactions. My AskAI does not offer this feature.
Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. Crisp supports various e-commerce and web
