Drift and Conversica are AI customer support platforms designed to deflect support tickets through automation and improve customer service efficiency. Both companies offer their pricing on a "Price on Application" (POA) basis, meaning specific costs are provided upon request. Drift's AI customer support features include the capability for human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary. Drift also supports email lead capture, which helps in collecting customer information through email interactions. However, it does not offer analytics/insights or an AI email assistant, which may be a consideration for businesses looking for a more comprehensive data-driven approach.
Conversica, on the other hand, provides a more robust set of features. In addition to human handover and email lead capture, Conversica includes analytics and insights, allowing businesses to track performance and optimize their support strategies. The platform also features an AI email assistant, which automates email responses and follow-ups, enhancing customer engagement. Conversica's usage tiers are based on consumption, offering flexibility depending on the volume of support tickets or chats processed. This comprehensive feature set positions Conversica as a versatile solution for businesses seeking advanced AI capabilities in their customer support operations.
| Feature | Drift | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis compares the AI customer support features of Drift, Conversica, and My AskAI, focusing on their capabilities in deflecting support tickets. My AskAI can be integrated within both Drift and Conversica, providing additional features and benefits.
All three platforms offer AI customer support features designed to manage and deflect support tickets. Drift, Conversica, and My AskAI are equipped to handle customer inquiries using AI, ensuring efficient and timely responses.
Conversica and My AskAI provide AI features specifically for support agents, enhancing their productivity and effectiveness. Drift does not offer these AI features for support agents, potentially limiting its utility in this area.
Pricing for AI support in Drift and Conversica is provided on application (POA), making it less transparent. My AskAI, however, offers a clear pricing structure at $99 per 1,000 tickets/chats, making it easier for businesses to budget.
Drift does not specify usage tiers, while Conversica bases its pricing on consumption. My AskAI provides distinct tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary.
Conversica and My AskAI offer conversation analytics and insights, providing valuable data to optimize customer interactions. Drift lacks this feature, potentially missing out on critical performance metrics.
Conversica and My AskAI include AI email assistants, enhancing automated email responses. Drift does not offer this feature.
All three platforms support email lead capture, aiding in lead generation and customer engagement.
Drift and My AskAI provide accessible pricing pages, while Conversica does not, which may pose a challenge for prospective customers seeking detailed pricing information.
Conversica's content limits are based on consumption, whereas My AskAI offers unlimited webpages and documents across all tiers. Drift does not provide specific information regarding content limits.
Conversica's chatbot/agent limits are consumption-based. My AskAI offers one chatbot in Essentials and Pro tiers, with unlimited chatbots in the Enterprise tier. Drift does not specify its limits.
None of the platforms offer a hosted help center, focusing instead on direct customer interaction through AI.
Drift and Conversica include a chatbot flow builder, enabling customized conversation flows. My AskAI does not offer this feature, potentially relying on its integration capabilities for customization.
Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior. My AskAI supports a wide range of integrations, including websites, various file types, and numerous third-party platforms like Google Drive, Notion, and Salesforce.
Drift and Conversica provide integration marketplaces. My AskAI integrates with various platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering extensive connectivity options.
All three platforms are GDPR compliant. Drift and Conversica are SOC-2 compliant, while My AskAI is not.
Drift offers tiered support with varying levels of customer service. Conversica's support details are not provided. My AskAI offers tiered support, ranging from web and email support in Essentials to priority support and a success manager in the Enterprise tier.
Drift uses fine-tuned models and OpenAI. Conversica does not specify its AI models. My AskAI offers GPT-4o across all tiers, with additional options like Claude and Gemini for Enterprise users.
Drift and My AskAI provide API access, while Conversica's API access details are not specified.
Drift, Conversica, and My AskAI each offer robust AI customer support features with varying strengths. My AskAI stands out with its transparent pricing, extensive integrations, and comprehensive support options, making it a versatile choice for businesses looking to enhance their customer support capabilities.
