Drift and Chatbot are both AI customer support platforms designed to help businesses deflect support tickets. Drift's AI customer support offering includes features like human handover and email lead capture. However, it does not provide analytics or insights, nor does it include an AI email assistant. Pricing for Drift's services is provided on application (POA), and no specific usage tiers are detailed.
On the other hand, Chatbot offers a more structured pricing model, starting at $85 per 1,000 tickets/chats, with defined usage tiers ranging from Starter to Enterprise levels. Chatbot also includes human handover capabilities and email lead capture, similar to Drift. Additionally, Chatbot provides analytics and insights, which can be valuable for performance tracking and optimization. Neither platform offers an AI email assistant feature. Overall, Chatbot's structured pricing and additional analytics capabilities may appeal to businesses looking for more detailed usage insights and predictable costs.
| Feature | Drift | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $85 | $99 |
| Usage Tiers | Not provided | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Drift pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This comparison focuses on the AI customer support features of Drift, Chatbot, and My AskAI, aimed at deflecting support tickets and enhancing user experience. My AskAI can be integrated within both Drift and Chatbot, providing additional capabilities.
All three platforms—Drift, Chatbot, and My AskAI—offer AI customer support features. However, My AskAI extends its functionality by integrating with Drift and Chatbot, providing a comprehensive solution.
Drift does not offer AI features specifically for support agents. In contrast, both Chatbot and My AskAI provide these features, enhancing the efficiency of support teams.
The pricing for AI customer support in Drift is provided on application (POA). Chatbot charges $85 per 1,000 tickets/chats, while My AskAI charges $99 per 1,000 tickets/chats. Despite the higher cost, My AskAI offers additional features that may justify the price.
Drift does not specify usage tiers. Chatbot offers four tiers: Starter, Team, Business, and Enterprise, with varying limits on valid chats per month. My AskAI provides three tiers: Essentials, Pro, and Enterprise, with a cost of $0.10 per conversation beyond the set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Drift lacks conversation analytics and insights. Both Chatbot and My AskAI offer these features, providing valuable data to improve customer support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Drift or Chatbot.
All three platforms provide email lead capture capabilities, aiding in lead generation and customer engagement.
Drift does not provide specific content limits. Chatbot allows up to 5,000 knowledge articles, whereas My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
Drift does not specify the number of chatbots or agents. Chatbot offers varying numbers based on the tier, from one to unlimited. My AskAI also provides scalable options, with Essentials and Pro tiers supporting one chatbot with two modes, and the Enterprise tier offering unlimited chatbots.
Chatbot includes a hosted help center, a feature not available in Drift or My AskAI.
Both Drift and Chatbot feature a chatbot flow builder. My AskAI, however, does not include this feature, focusing instead on robust integrations and AI capabilities.
Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. Chatbot supports websites, Zendesk, knowledge bases, and editable text articles. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Drift provides integrations through its marketplace. Chatbot offers a wide range of integrations, including chat widgets, live chat, Facebook Messenger, WordPress, Shopify, Slack, Zapier, Freshdesk, and Zendesk. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. Drift is also SOC-2 compliant, while Chatbot and My AskAI are not.
Drift offers premium support options, including dedicated customer success managers and 24/7 support for higher tiers. Chatbot provides email support across all tiers, with additional services for Enterprise clients. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a dedicated success manager.
Drift uses fine-tuned models and OpenAI. Chatbot employs its AI Assist model across all tiers. My AskAI uses GPT-4o in Essentials and Pro tiers, with the Enterprise tier offering GPT-4o, Claude, and Gemini models.
All three platforms provide API access, facilitating integration and customization.
Each platform offers unique strengths in AI customer support. While Drift provides a solid foundation, Chatbot and My AskAI offer more advanced features and integrations, with My AskAI standing out due to its comprehensive AI capabilities and extensive integration options.
