Afforable, smarter, alternative toDriftfor AI customer support
Drift is an AI customer support platform designed to help businesses manage and deflect support tickets efficiently. One of its primary features is the ability to seamlessly hand over interactions to human agents when necessary, ensuring a smooth and effective customer service experience. While Drift does not provide specific usage tiers or detailed pricing information, the cost is determined on a per-quote basis, allowing for flexibility based on the unique needs of each business.
Despite the lack of built-in analytics or insights, Drift incorporates an email lead capture feature, enabling businesses to gather potential customer information effectively. However, it does not include an AI email assistant, which may limit its capabilities in handling email-based support queries autonomously. Overall, Drift positions itself as a versatile tool for businesses looking to streamline their customer support processes through AI-driven solutions while maintaining the option for human intervention when needed.
You can integrate My AskAI directly within Drift, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
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Full breakdown: All available features and pricing
| Feature | Drift | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | No | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Drift pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Introduction
Drift and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. While both offer AI-driven solutions, they have distinct features, pricing structures, and capabilities.
AI Customer Support Features
Both Drift and My AskAI provide AI customer support features. However, My AskAI extends its capabilities by also offering AI features specifically designed for support agents, which Drift does not.
Pricing
Drift's AI pricing is provided upon request (POA), whereas My AskAI offers a transparent pricing model at $99 per 1,000 tickets/chats. This clear cost structure can help businesses plan their budgets more effectively.
Usage Tiers
Drift does not publicly disclose its usage tiers. My AskAI, on the other hand, offers three distinct tiers: Essentials, Pro, and Enterprise. Each tier has specific limits on the number of conversations per month, with additional conversations priced at $0.10 each.
Human Handover
Both Drift and My AskAI support human handover, ensuring that complex queries can be transferred to human agents seamlessly.
Conversation Analytics/Insights
Drift does not offer conversation analytics or insights. My AskAI provides these features, allowing businesses to gain valuable insights from interactions and improve their customer support strategies.
AI Email Assistant
Drift lacks an AI email assistant feature. My AskAI includes this functionality, which can help automate and streamline email responses.
Email Lead Capture
Both Drift and My AskAI support email lead capture, enabling businesses to gather potential customer information effectively.
Content Limits
Drift does not specify content limits. My AskAI offers unlimited webpages and documents across all its tiers, ensuring comprehensive content management.
Number of Chatbots/Agents
Drift does not provide information on the number of chatbots/agents. My AskAI offers one chatbot with two modes in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
Neither Drift nor My AskAI offers a hosted help centre.
Chatbot Flow Builder
Drift includes a chatbot flow builder, which My AskAI does not offer.
Integrations (Content/Knowledge)
Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. My AskAI supports a wider range of integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, Confluence, and more.
Integrations (End Users)
Drift's integrations are available through its marketplace/app store. My AskAI integrates with multiple end-user platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Compliance
Both Drift and My AskAI are GDPR compliant. Drift is also SOC-2 compliant, while My AskAI is not.
Support
Drift offers extensive support options, including premium, advanced, and enterprise levels with various features like dedicated customer success managers and 24/7 support. My AskAI provides support via web and email for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
AI Models Available
Drift uses fine-tuned AI models and OpenAI. My AskAI offers GPT-4o across Essentials and Pro tiers, with additional models like Claude and Gemini available for Enterprise.
API Access
Both Drift and My AskAI provide API access, allowing for custom integrations and advanced functionality.
Conclusion
Drift and My AskAI cater to different aspects of AI customer support. While Drift offers a comprehensive support structure and chatbot flow builder, My AskAI provides more extensive AI features for support agents, transparent pricing, and broader integration options.
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