Dante and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. Dante offers a more affordable pricing structure, with a cost of $25 per 1,000 tickets or chats, compared to Zipchat's $86 for the same volume. Dante provides various usage tiers, starting from a free plan with 50 message credits, scaling up to a Business plan with 40,000 message credits at $399 per month. Additional features like unlimited AI messages, chat records, and custom domains are available as add-ons. Dante also supports human handover and offers analytics and insights, but lacks an AI email assistant.
Zipchat, on the other hand, offers usage tiers starting from the Starter plan with 500 replies per month at $49, up to the Scale plan with 6,000 replies per month at $499. An Enterprise plan is available upon request. While Zipchat provides similar core features like analytics, insights, and email lead capture, it does not support human handover. Both platforms aim to enhance customer support efficiency, but Dante's lower cost per ticket and extensive customization options may appeal to budget-conscious businesses, whereas Zipchat's straightforward tiered plans might attract those looking for scalable options without the need for human handover.
| Feature | Dante | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $86 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Dante, Zipchat, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—Dante, Zipchat, and My AskAI—provide AI customer support features, helping to automate responses and reduce the workload on human agents. However, My AskAI stands out by also offering AI features specifically for support agents, which neither Dante nor Zipchat provide.
Dante offers a variety of pricing plans starting from a free tier and going up to $399 per month for the Business plan. Additional features such as unlimited AI messages, chat records, and custom domains are available at extra costs. Zipchat's plans range from $49 per month for the Starter plan to $499 per month for the Scale plan, with an enterprise option available on request. My AskAI has a more streamlined pricing structure with plans starting at $60 per month for the Essentials plan and going up to $99 per month for the Pro plan, along with an enterprise option.
When it comes to AI pricing per 1,000 tickets or chats, Dante is the most cost-effective at $25, followed by Zipchat at $86, and My AskAI at $99. This makes Dante the least expensive option for handling a large volume of tickets.
Dante offers multiple usage tiers based on message credits, ranging from 50 message credits in the free plan to 40,000 in the Business plan. Zipchat's usage tiers are based on the number of replies per month, starting from 500 replies in the Starter plan to 6,000 in the Scale plan. My AskAI's usage tiers are based on conversations per month, with the Essentials plan allowing 200 conversations and the Pro plan 1,000 conversations, with additional conversations costing $0.10 each.
Both Dante and My AskAI support human handover, allowing seamless transitions from AI to human agents when necessary. Zipchat, however, does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that offers an AI email assistant, adding an extra layer of functionality for managing customer interactions via email. Neither Dante nor Zipchat provide this feature.
All three platforms—Dante, Zipchat, and My AskAI—support email lead capture, helping businesses to collect and manage customer leads efficiently.
Dante's content limits vary significantly across its pricing plans, from 500K characters in the free plan to 100M characters in the Business plan. Zipchat's content limits are based on the number of webpages, ranging from 1,000 in the Starter plan to 30,000 in the Scale plan. My AskAI offers unlimited webpages and documents across all its plans, providing greater flexibility.
Dante's number of chatbots increases with each pricing tier, from 1 chatbot in the free plan to 40 in the Business plan. Zipchat's number of chatbots is less clear, with only the Starter plan specifying 2 chatbots. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on their core AI s
