Dante and Watermelon are AI customer support tools designed to deflect support tickets effectively. Dante offers a tiered pricing structure with plans starting from a free tier that includes 50 message credits, scaling up to a Business plan at $399 per month for 40,000 message credits. The cost per 1,000 tickets or chats is $25. Additional features such as unlimited AI messages, custom domains, and extra chatbots are available for an extra fee. Dante supports human handover, provides analytics and insights, and includes email lead capture, though it lacks an AI email assistant.
Watermelon, on the other hand, has a higher price point with its Basic plan starting from €149 per month and scaling up to an Enterprise plan at €1499 per month. The cost per 1,000 tickets or chats is significantly higher at $522. Similar to Dante, Watermelon includes human handover, analytics, insights, and email lead capture, but does not offer an AI email assistant. Watermelon's pricing is based on the features included in each tier, offering more tailored options depending on the specific needs of the business.
| Feature | Dante | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $522 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing structures, and capabilities tailored to different user needs.
All three platforms—Dante, Watermelon, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically designed for support agents, both Watermelon and My AskAI offer this capability, whereas Dante does not.
Dante's pricing structure ranges from a free plan to a $399/month business plan, with several add-ons like unlimited AI messages and extra chatbots available for additional fees. Watermelon's plans start at €149 per month and go up to €1499 per month for the enterprise level. My AskAI offers plans starting at $60 per month, with a 30-day free trial available on all plans, making it more accessible for users to test the service without a financial commitment.
In terms of AI pricing per 1,000 tickets or chats, Dante charges $25, Watermelon charges $522, and My AskAI charges $99. This makes Dante the most cost-effective option in this aspect, followed by My AskAI, with Watermelon being the most expensive.
Dante offers various message credit tiers, starting from 50 message credits for free to 40,000 message credits for the business plan. Watermelon’s usage tiers are based on features rather than a specific number of messages. My AskAI provides 200 conversations per month for the Essentials plan and 1,000 conversations for the Pro plan, with $0.10 per conversation beyond these limits.
All three platforms support human handover and offer conversation analytics and insights, ensuring seamless interaction between AI and human agents and providing valuable data for performance analysis.
My AskAI stands out by offering an AI email assistant, a feature not available in either Dante or Watermelon. This can be particularly beneficial for businesses that rely heavily on email communication.
Dante imposes character limits on chatbots based on the plan, ranging from 500K characters for the free plan to 100M characters for the business plan. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering flexibility and scalability.
Dante's number of chatbots increases with higher-tier plans, starting from 1 chatbot for the free plan to 40 chatbots for the business plan. Watermelon offers chatbots starting from the premium plan, with up to 10 chatbots for the enterprise plan. My AskAI includes 1 chatbot with two modes (public and private) in both Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
Dante integrates with various platforms like Wordpress, Google Drive, and Slack. Watermelon supports live chat, Facebook Messenger, and WhatsApp, with more integrations planned for early 2024. My AskAI offers extensive integrations, including Zendesk, Intercom, HubSpot, and more, making it a versatile choice for businesses using multiple platforms.
All three platforms are GDPR compliant
