AI customer support features comparison: Dante vs Userlike

Introduction

Dante, Userlike, and My AskAI are AI customer support tools designed to enhance customer service by deflecting support tickets. They offer various features and pricing plans tailored to different business needs. Below is a detailed comparison of their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Dante, Userlike, and My AskAI—provide AI customer support features. This includes automated responses to customer inquiries, reducing the workload on human agents and improving response times.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, unlike Dante and Userlike. These features help agents handle queries more efficiently by providing suggested responses and automating routine tasks.

Pricing Plans

Dante offers a range of pricing plans from Free to Business, with additional costs for specific features like unlimited AI messages and custom domains. Userlike's pricing starts from a free plan and goes up to custom pricing under the Flex plan. My AskAI offers three plans—Essentials, Pro, and Enterprise—with a 30-day free trial available on all plans, making it easier for businesses to test the service.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Dante charges $25, while My AskAI has a higher rate of $99. Userlike's pricing for this metric is not specified and is available upon request.

Usage Tiers

Dante offers different usage tiers based on the number of message credits, ranging from 50 to 40,000. Userlike provides unlimited conversations across all its paid plans. My AskAI offers 200 to 1,000 conversations per month in its Essentials and Pro plans, with additional conversations costing $0.10 each. The Enterprise plan offers unlimited conversations.

Human Handover

Both Dante and My AskAI provide human handover capabilities, allowing complex queries to be transferred to a human agent. Userlike does not offer this feature.

Conversation Analytics/Insights

All three platforms—Dante, Userlike, and My AskAI—include conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, providing additional support for handling email queries efficiently.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather customer information for follow-up and marketing purposes.

Content Limits

Dante's content limits vary by plan, with the Free plan offering 500K characters per chatbot and the Business plan offering up to 100M characters. My AskAI offers unlimited webpages and documents across all its plans, which are automatically updated. Userlike does not provide specific information about content limits.

Number of Chatbots/Agents

Dante offers a varying number of chatbots based on the plan, from 1 chatbot in the Free plan to 40 in the Business plan. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the three platforms—Dante, Userlike, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, allowing businesses to design custom interaction flows. Dante and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Dante integrates with various content sources like websites, Zotero Library, YouTube, and Google Drive. My AskAI supports a broader range of content integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. Userlike focuses on integrating FAQ documents, customer service transcripts, and product documentation.

Integrations (End Users)

Dante offers integrations with platforms like WordPress, Google Drive, Discord, and more. Userlike supports website chat, WhatsApp, Facebook Messenger, and other messaging platforms. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, and more.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers varying levels of support based on the plan, including web, email, video, and a success manager for Enterprise customers. Dante provides Discord community support and API setup support for higher-tier plans. Userlike includes GPT-4 support and professional onboarding for its Flex plan.

AI Models Available

Dante offers GPT-3.5 Turbo and GPT-4o models. Userlike provides GPT-4 for its Corporate and Flex plans but does not specify models for other plans. My AskAI uses GPT-4o for its Essentials and Pro plans and offers a choice of GPT-4o, Claude, or Gemini for Enterprise customers.

API Access

All three platforms—Dante, Userlike, and My AskAI—provide API access, allowing businesses to integrate their services with other applications and systems.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI differentiates itself with unique features like AI support for agents, an AI email assistant, and extensive content and end-user integrations. Its pricing plans and support options also provide flexibility and value for different business needs.