AI customer support features comparison:Dantevs Userdesk
Dante and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Dante offers a range of usage tiers, starting from a free plan with 50 message credits to a business plan with 40,000 message credits. The pricing for Dante starts at $9 per month for the Entry plan and goes up to $399 per month for the Business plan, with additional features available for extra costs such as unlimited AI messages, custom domains, and additional chatbots. Dante also supports human handover and provides analytics and insights, but it does not include an AI email assistant.
Userdesk, on the other hand, has a slightly different pricing structure, with plans ranging from a free tier offering 30 AI messages per month to an Enterprise plan with 100,000 AI messages per month. The pricing for Userdesk starts at $19 per month for the Hobby plan and goes up to $499 per month for the Enterprise plan. Unlike Dante, Userdesk does not support human handover or provide analytics and insights. However, both platforms offer email lead capture and the option to remove branding for an additional fee. The cost per 1,000 tickets/chats is slightly lower for Userdesk at $24 compared to Dante's $25.
Full breakdown: All available features and pricing
| Feature | Dante | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Dante, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing models, and capabilities, making them suitable for different business needs.
AI Customer Support Features
All three platforms—Dante, Userdesk, and My AskAI—provide AI customer support features. However, when it comes to offering AI features specifically for support agents, My AskAI stands out by providing these capabilities, while Userdesk's offerings in this area are to be confirmed, and Dante does not offer such features.
Pricing Plans
Dante offers a range of pricing plans from Free to Business, with additional costs for features like unlimited AI messages and custom domains. Userdesk's pricing ranges from Free to Enterprise, with an option to remove "Powered by Userdesk" at an extra cost. My AskAI provides three plans: Essentials, Pro, and Enterprise, all of which include a 30-day free trial without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
For AI pricing per 1,000 tickets or chats, Dante charges $25, Userdesk charges $24, and My AskAI charges $99. Although My AskAI's rate is higher, it offers extensive features that could justify the cost for businesses requiring robust capabilities.
Usage Tiers
Dante and Userdesk offer multiple usage tiers with varying message credits or AI messages per month. Dante's tiers range from 50 message credits in the Free plan to 40,000 in the Business plan. Userdesk's tiers range from 30 AI messages in the Free plan to 100,000 in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
Human Handover and Analytics
Both Dante and My AskAI support human handover, allowing for seamless transition from AI to human agents. Userdesk does not offer this feature. When it comes to conversation analytics and insights, Dante and My AskAI provide these capabilities, while Userdesk does not.
AI Email Assistant and Email Lead Capture
My AskAI is the only platform that includes an AI Email Assistant, adding another layer of support for customer interactions. All three platforms offer email lead capture functionalities.
Content Limits
Dante and Userdesk have specific content limits based on their plans, with Dante's characters per chatbot ranging from 500K to 100M and Userdesk's training words ranging from 50,000 to 50M. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Number of Chatbots/Agents
Dante and Userdesk have varying limits on the number of chatbots based on their plans. Dante's range from 1 chatbot in the Free plan to 40 in the Business plan, while Userdesk ranges from 1 chatbot in the Free plan to 50 in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
None of the three platforms provide a hosted help center or a chatbot flow builder.
Integrations
Dante, Userdesk, and My AskAI offer various integrations for content and end-user interactions. My AskAI stands out with a broader range of integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and various customer support tools like Zendesk and Intercom.
Compliance and Support
All three platforms are GDPR compliant but not SOC-2 compliant. My AskAI offers comprehensive support options, including web, email, video, and a dedicated success manager for Enterprise clients. Dante provides support through a Discord community and API setup, while Userdesk's support options are not specified.
AI Models Available and API Access
Dante uses GPT-3.5 Turbo and GPT-4o models, Userdesk offers GPT-3.5 and GPT-4 across its plans, and My AskAI provides GPT-4o in its Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan. All three platforms offer API access.
Conclusion
In summary, while Dante and Userdesk offer competitive pricing and a variety of features, My AskAI distinguishes itself with advanced AI features for support agents, extensive integrations, and comprehensive support options.
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