Dante and Stonly are AI customer support tools designed to deflect support tickets effectively. Dante offers a tiered pricing model with a base rate of $25 per 1,000 tickets or chats, and multiple usage tiers ranging from Free to Business. Each tier provides different message credits, with additional features like human handover, analytics, and email lead capture. Dante's price plans start at $0 per month for the Free tier and go up to $399 per month for the Business tier, with optional add-ons such as unlimited AI messages and custom domains available for additional fees.
Stonly, on the other hand, does not provide a specific price per 1,000 tickets or chats but offers three main price plans: Starter at $124 per month, Business at $249 per month, and a customizable Enterprise plan. Unlike Dante, Stonly does not support human handover or email lead capture but does offer analytics and insights. Stonly's pricing is higher compared to Dante's entry and premium tiers, suggesting a potentially different target market or feature set not detailed in the provided information.
| Feature | Dante | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Dante pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, Stonly, and My AskAI are AI-powered customer support tools designed to reduce the volume of support tickets by automating responses and providing assistance to customers. Each platform offers unique features and pricing structures aimed at different business needs.
All three platforms—Dante, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Dante nor Stonly offer. This additional layer of functionality can be crucial for businesses looking to enhance their internal support capabilities.
Dante offers a wide range of pricing plans starting from free and scaling up to $399 per month for their Business plan. They also offer various add-ons such as unlimited AI messages for $49 per month and custom domains for $5 per month. Stonly's pricing starts at $124 per month for the Starter plan and goes up to $249 per month for the Business plan, with custom pricing for Enterprise solutions. My AskAI offers a more straightforward pricing structure with plans starting at $60 per month for Essentials, $99 per month for Pro, and custom pricing for Enterprise. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI-driven interactions, Dante charges $25 per 1,000 tickets/chats. Stonly's pricing for this metric is not provided and is likely part of their custom Enterprise pricing. My AskAI charges $99 per 1,000 tickets/chats, which is higher than Dante but includes more comprehensive AI features.
Dante offers various usage tiers with message credits ranging from 50 in their Free plan to 40,000 in their Business plan. Stonly does not provide details on usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Dante and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Stonly does not offer this feature, which could be a limitation for businesses needing a hybrid support model.
All three platforms provide conversation analytics and insights, aiding businesses in understanding customer interactions and improving their support strategies.
My AskAI is the only platform that offers an AI email assistant and email lead capture, adding significant value for businesses that rely heavily on email communication for customer support and lead generation.
Dante imposes content limits based on the plan, ranging from 500K characters per chatbot in the Free plan to 100M characters in the Business plan. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management. Stonly does not specify content limits.
Dante's plans allow for a varying number of chatbots, from 1 in the Free plan to 40 in the Business plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide details on the number of chatbots or agents.
Stonly is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized repository of support resources. Neither Dante nor My AskAI offer this feature.
Dante and My AskAI both offer extensive integrations with various platforms. Dante integrates with popular services like Google Drive, Slack, and Zendesk, while My AskAI supports a wide range of integrations including Google Drive, Notion, Confluence, SharePoint, and more. Stonly provides fewer details on integrations but mentions Segment and Zapier.
All three platforms are GDPR compliant, ensuring data protection and privacy. None of them are SOC-2 compliant. Support options vary, with My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated success management fo
