AI customer support features comparison: Dante vs Neople

Introduction

Dante, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities aimed at enhancing customer support efficiency.

AI Customer Support Features

Dante and My AskAI both offer AI customer support features, enabling automated responses to customer queries and reducing the workload on human agents. Neople, however, does not provide AI customer support features but focuses on AI features for support agents.

AI Features for Support Agents

Neople and My AskAI offer AI features specifically designed for support agents, aiding them in managing customer interactions more effectively. Dante does not provide these features, positioning it differently in the market.

Pricing Plans

Dante has a diverse range of pricing plans starting from a free tier to a premium business plan at $399 per month, with various add-ons available for additional costs. Neople offers three main pricing tiers: Junior (€1500/mo), Medior (€2500/mo), and Senior (+€1000/mo), catering to different levels of business needs. My AskAI provides three pricing plans: Essentials ($60), Pro ($99), and Enterprise (POA), with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies among the platforms. Dante charges $25, making it the most cost-effective option. My AskAI charges $99 per 1,000 tickets/chats, while Neople is significantly higher at €334.

Usage Tiers

Dante offers a range of usage tiers based on message credits, starting from 50 message credits in the free plan to 40,000 message credits in the business plan. My AskAI provides usage tiers based on conversations per month, with the Essentials plan allowing 200 conversations, Pro 1,000 conversations, and Enterprise offering unlimited conversations. Neople does not provide specific usage tiers.

Human Handover

Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Information on human handover for Neople is not provided.

Conversation Analytics/Insights

Dante and My AskAI offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions. This feature is not specified for Neople.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available in Dante or Neople.

Content Limits

Dante has specific content limits based on the pricing plan, ranging from 500K characters per chatbot in the free plan to 100M characters per chatbot in the business plan. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility. Neople does not provide information on content limits.

Number of Chatbots/Agents

Dante offers a varying number of chatbots depending on the plan, from 1 chatbot in the free plan to 40 chatbots in the business plan. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Information on the number of chatbots/agents for Neople is not provided.

Integrations (Content/Knowledge)

Dante integrates with a variety of content and knowledge platforms, including websites, Zotero Library, YouTube, and Google Drive. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not provide detailed information on integrations.

Integrations (End Users)

Dante integrates with multiple end-user platforms such as Wordpress, Google Drive, Discord, and Facebook Messenger. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and others. Information on end-user integrations for Neople is not provided.

Compliance and Support

All three platforms are GDPR compliant. Neople is SOC-2 compliant, while Dante and My AskAI are not. Dante offers support through a Discord community and API setup support for higher-tier plans. My AskAI provides varying levels of support depending on the plan, from web and email support in the Essentials plan to priority support and a success manager in the Enterprise plan.

AI Models and API Access

Dante uses GPT-3.5 Turbo and GPT-4o models, while My AskAI employs GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan. Neople does not specify the AI models used. Both Dante and My AskAI offer API access, while information on API access for Neople is not provided.

Conclusion

My AskAI offers comprehensive AI customer support features, competitive pricing, extensive integrations, and additional functionalities such as an AI email assistant and email lead capture, positioning it as a robust option for businesses seeking to enhance their customer support capabilities.