Dante and Neople are AI customer support tools designed to deflect support tickets by automating responses and providing support analytics. Dante offers a variety of pricing plans, starting with a free tier that includes 50 message credits and scaling up to a business plan at $399 per month, which includes 40,000 message credits. Additional features such as unlimited AI messages, chat records, and custom domains are available for extra fees. Dante provides human handover and analytics/insights capabilities, and supports email lead capture, though it does not offer an AI email assistant.
Neople, on the other hand, has a significantly higher price point, charging $334 per 1,000 tickets/chats. Its pricing plans start at €1500 per month for the Junior plan, with higher tiers such as Medior at €2500 per month and Senior at an additional €1000 per month. Specific details about usage tiers, human handover, analytics/insights, and email lead capture for Neople are not provided. Both tools aim to streamline customer support through AI, but Dante appears to offer a more detailed breakdown of features and pricing options compared to Neople.
| Feature | Dante | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $334 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Dante pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Dante, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities aimed at enhancing customer support efficiency.
DanteandMy AskAIboth offer AI customer support features, enabling automated responses to customer queries and reducing the workload on human agents.Neople, however, does not provide AI customer support features but focuses on AI features for support agents.
NeopleandMy AskAIoffer AI features specifically designed for support agents, aiding them in managing customer interactions more effectively.Dantedoes not provide these features, positioning it differently in the market.
Dantehas a diverse range of pricing plans starting from a free tier to a premium business plan at $399 per month, with various add-ons available for additional costs.Neopleoffers three main pricing tiers: Junior (€1500/mo), Medior (€2500/mo), and Senior (+€1000/mo), catering to different levels of business needs.My AskAIprovides three pricing plans: Essentials ($60), Pro ($99), and Enterprise (POA), with a 30-day free trial available for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies among the platforms.Dantecharges $25, making it the most cost-effective option.My AskAIcharges $99 per 1,000 tickets/chats, whileNeopleis significantly higher at €334.
Danteoffers a range of usage tiers based on message credits, starting from 50 message credits in the free plan to 40,000 message credits in the business plan.My AskAIprovides usage tiers based on conversations per month, with the Essentials plan allowing 200 conversations, Pro 1,000 conversations, and Enterprise offering unlimited conversations.Neopledoes not provide specific usage tiers.
BothDanteandMy AskAIsupport human handover, allowing seamless transition from AI to human agents when necessary. Information on human handover forNeopleis not provided.
DanteandMy AskAIoffer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions. This feature is not specified forNeople.
My AskAIstands out by offering an AI email assistant and email lead capture features, which are not available inDanteorNeople.
Dantehas specific content limits based on the pricing plan, ranging from 500K characters per chatbot in the free plan to 100M characters per chatbot in the business plan.My AskAIoffers unlimited webpages and documents across all plans, providing greater flexibility.Neopledoes not provide information on content limits.
Danteoffers a varying number of chatbots depending on the plan, from 1 chatbot in the free plan to 40 chatbots in the business plan.My AskAIprovides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Information on the number of chatbots/agents forNeopleis not provided.
Danteintegrates with a variety of content and knowledge platforms, including websites, Zotero Library, YouTube, and Google Drive.My AskAIoffers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.Neopledoes not provide detailed information on integrations.
Danteintegrates with multiple end-user platforms such as Wordpress, Google Drive, Discord, and Facebook Messenger.My AskAIsupports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and others. Information on end-user integrations forNeopleis not provided.
All three platforms are GDPR compliant.Neopleis SOC-2 compliant, whileDanteandMy AskAIare not.Danteoffers support through a Discord community and API setup support for higher-tier plans.My AskAIprovides varying levels of support depending on the plan, from web and email support in the Essentials plan to priority support and a success manager in the Enterprise plan.
Danteuses GPT-3.5 Turbo and GPT-4o models, whileMy AskAIemploys GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan.Neopledoes not specify the AI models used. BothDanteandMy AskAIoffer API access, while information on API access forNeopleis not provided.
My AskAIoffers comprehensive AI customer support features, competitive pricing, extensive integrations, and additional functionalities such as an AI email assistant and email lead capture, positioning it as a robust option for businesses seeking to enhance their customer support capabilities.
