Dante and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a range of pricing plans starting from a free tier with 50 message credits, escalating to a business tier at $399 per month for 40,000 message credits. Additional features such as unlimited AI messages, custom domains, and chat records are available as add-ons. Dante supports human handover and provides analytics and insights, with a focus on email lead capture but does not include an AI email assistant.
LiveHelpNow, on the other hand, structures its pricing per agent with modular plans for live chat and texting, ticket management, knowledge base, and call management, each priced at $21 per agent, except for call management at $9 per agent. The chatbot feature is available for $95 per month, while advanced AI capabilities through Hue AI cost $300 per month. LiveHelpNow also supports human handover and offers analytics and insights, along with email lead capture, but specific pricing for some features like KPI dashboards and multiple ticket forms is not disclosed. Unlike Dante, LiveHelpNow's price per 1,000 tickets or chats is provided on request.
| Feature | Dante | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Dante, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Dante, LiveHelpNow, and My AskAI—provide AI customer support features. These capabilities are aimed at automating responses and assisting customers efficiently.
LiveHelpNow and My AskAI both offer AI features for support agents, enhancing their ability to manage and resolve customer queries. Dante, however, does not provide these additional AI features for support agents.
Dante offers a tiered pricing structure ranging from a free plan to a $399 per month business plan. Additional features like unlimited AI messages and custom domains come at extra costs. LiveHelpNow's pricing is agent-based, starting at $21 per agent, with additional costs for features like chatbots and KPI dashboards. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise (POA), with a 30-day free trial on all plans.
Dante charges $25 per 1,000 tickets/chats, while My AskAI’s Pro plan costs $99 for the same amount. LiveHelpNow's pricing for this feature is not specified and is provided on request.
Dante provides various message credit limits based on the plan, from 50 message credits in the free plan to 40,000 in the business plan. My AskAI’s usage tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Dante, LiveHelpNow, and My AskAI offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Dante or LiveHelpNow, which can enhance email management and response automation.
All three platforms support email lead capture, helping businesses to gather and manage potential customer leads efficiently.
Dante's content limits vary by plan, from 500K characters in the free plan to 100M characters in the business plan. My AskAI offers unlimited webpages and documents across all plans, ensuring flexibility and scalability.
Dante’s plans range from 1 chatbot in the free plan to 40 chatbots in the business plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow provides a hosted help center, a feature not available in Dante or My AskAI.
None of the three platforms offer a chatbot flow builder, focusing instead on other AI-driven capabilities.
Dante integrates with various content sources, including websites, Zotero Library, and Google Drive. My AskAI provides a broader range of integrations, including Notion, Confluence, SharePoint, and more, offering greater flexibility. LiveHelpNow’s integrations are listed on their website.
Dante and My AskAI both offer extensive end-user integrations. My AskAI integrates with platforms like Zendesk, Intercom, and HubSpot, among others, while Dante supports integrations with WordPress, Google Drive, and more. LiveHelpNow’s integrations are detailed on their website.
All three platforms are GDPR compliant
