AI customer support features comparison:Dantevs LivechatAI
Dante and LivechatAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Dante offers a range of pricing plans starting from a free tier with 50 message credits, scaling up to a Business plan at $399 per month for 40,000 message credits. It charges $25 per 1,000 tickets or chats and provides additional features such as human handover, analytics/insights, and email lead capture. Optional add-ons include unlimited AI messages, custom domains, and extra chatbots, with pricing for these additional services varying.
LivechatAI, on the other hand, starts with a free tier that includes 100 GPT-4 messages and extends to an Expert plan at $389 per month, offering unlimited messages. It charges a higher rate of $55 per 1,000 tickets or chats. Similar to Dante, LivechatAI also supports human handover, analytics/insights, and email lead capture but does not include an AI email assistant. The pricing plans for LivechatAI range from $0 to $389 per month, depending on the tier and the number of messages included.
In summary, Dante positions itself as a more cost-effective solution with a lower price per 1,000 tickets and additional flexible add-ons, while LivechatAI offers higher-tier plans with unlimited messaging options at a higher cost per 1,000 tickets. Both platforms provide essential features like human handover and analytics, catering to businesses seeking to enhance their customer support operations with AI capabilities.
Full breakdown: All available features and pricing
| Feature | Dante | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $55 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Dante, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
AI Customer Support Features
All three platforms—Dante, LivechatAI, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Dante falls short, whereas both LivechatAI and My AskAI provide these functionalities, making them more versatile for comprehensive support operations.
Pricing Plans
Dante offers a wide range of pricing plans starting from a free tier and going up to $399 per month for the Business plan. It also has various add-ons like unlimited AI messages and custom domains, which can significantly increase the total cost.
LivechatAI's pricing starts at $0 for the Free plan and goes up to $389 per month for the Expert plan. The cost per 1,000 tickets/chats is $55, which is higher than Dante but lower than My AskAI.
My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise (Price on Application). A notable advantage is the 30-day free trial available on all plans without requiring a credit card. The cost per 1,000 tickets/chats is $99, which is higher than both Dante and LivechatAI.
Usage Tiers
Dante provides a range of usage tiers based on message credits, from 50 in the Free plan to 40,000 in the Business plan. LivechatAI offers unlimited messages in its higher-tier plans, while My AskAI uses a conversation-based model with 200 conversations per month in the Essentials plan and 1,000 in the Pro plan. The Enterprise plan offers unlimited conversations.
Human Handover and Conversation Analytics
All three platforms support human handover and conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance analysis.
AI Email Assistant
Only My AskAI offers an AI email assistant, which can be a significant advantage for businesses looking to automate email support as well.
Content Limits
Dante and LivechatAI specify content limits in terms of characters per chatbot, with Dante offering up to 100M characters and LivechatAI providing unlimited content in higher-tier plans. My AskAI offers unlimited webpages and documents across all plans, ensuring flexibility in content management.
Number of Chatbots/Agents
Dante allows for up to 40 chatbots in its highest-tier plan, whereas LivechatAI permits up to 10 AI bots in its Expert plan. My AskAI provides unlimited chatbots in its Enterprise plan, making it more scalable for larger operations.
Integrations
When it comes to integrations, My AskAI stands out with extensive options including Google Drive, Notion, Confluence, SharePoint, and more. Dante and LivechatAI offer fewer integration options, focusing primarily on website and file integrations.
Support
Support varies significantly across these platforms. Dante offers community support through Discord, while LivechatAI provides live chat support in its higher-tier plans. My AskAI offers web and email support in the Essentials plan, with priority support and a success manager available in higher-tier plans, ensuring better customer service.
AI Models and API Access
All three platforms provide access to various AI models and offer API access, allowing for customization and integration into existing systems. My AskAI offers the most flexibility with options to use GPT-4o, Claude, and Gemini in its Enterprise plan.
Conclusion
Each platform has its strengths and weaknesses. Dante is cost-effective but lacks advanced features for support agents. LivechatAI offers a balanced feature set with moderate pricing. My AskAI, while more expensive, provides extensive integrations, unlimited content, and additional functionalities like an AI email assistant, making it a robust choice for comprehensive support needs.
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