AI customer support features comparison: Dante vs Helpkit

Introduction

Dante, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and assist users in managing customer inquiries efficiently. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Dante, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support experience.

Pricing Plans

Dante offers multiple pricing tiers ranging from a free plan to a $399 per month business plan, with additional costs for unlimited AI messages, removing branding, chat records, extra chatbots, message credits, and custom domains. Helpkit has simpler pricing with three main plans and an additional $49 per month for their AI chatbot. My AskAI offers three plans—Essentials at $60, Pro at $99, and Enterprise with POA—along with a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Dante charges $25 per 1,000 tickets/chats, making it the most cost-effective option in this regard. Helpkit charges $49, while My AskAI is priced at $99 per 1,000 tickets/chats.

Usage Tiers

Dante provides usage tiers based on message credits, ranging from 50 in the free plan to 40,000 in the business plan. Helpkit does not specify usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

Both Dante and My AskAI support human handover, allowing for a seamless transition from AI to human agents when necessary. Helpkit does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.

AI Email Assistant

My AskAI offers an AI email assistant, a feature not available in either Dante or Helpkit, providing an additional layer of support for managing customer emails.

Email Lead Capture

All platforms support email lead capture, facilitating the collection of potential customer information for follow-up.

Content Limits

Dante imposes content limits based on the plan, ranging from 500K characters in the free plan to 100M characters in the business plan. Helpkit does not provide information on content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Dante's number of chatbots ranges from 1 in the free plan to 40 in the business plan. Helpkit does not specify the number of chatbots. My AskAI provides one chatbot in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available in either Dante or My AskAI.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses looking for more customizable chatbot interactions.

Integrations (Content/Knowledge)

Dante integrates with various content sources such as websites, Zotero Library, YouTube, and Google Drive. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Dante supports a wide range of end-user integrations, including popular platforms like WordPress, Google Drive, Discord, Facebook Messenger, and more. Helpkit is limited to website integrations. My AskAI supports an extensive list of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms.

GDPR Compliance

All three platforms are GDPR compliant, ensuring they meet European data protection standards.

SOC-2 Compliance

None of the platforms are SOC-2 compliant, which could be a consideration for businesses requiring this level of security certification.

Support

Dante offers support primarily through a Discord community and API setup support at higher tiers. Helpkit does not provide detailed support information. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and Success Manager support for Enterprise.

AI Models Available

Dante uses GPT-3.5 Turbo and GPT-4 models. Helpkit uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans, with the option of GPT-4o, Claude, or Gemini for Enterprise.

API Access

Both Dante and My AskAI offer API access, while Helpkit does not provide this feature.

Conclusion

Each platform—Dante, Helpkit, and My AskAI—has its strengths and weaknesses. My AskAI stands out with its comprehensive support for AI features for support agents, extensive integrations, and the provision of an AI email assistant, making it a robust option for businesses looking for a versatile AI customer support solution.