Dante and Helpkit are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Dante offers a tiered pricing structure with a cost of $25 per 1,000 tickets or chats and several usage tiers ranging from a free plan with 50 message credits to a business plan with 40,000 message credits. Additional features include human handover, analytics and insights, and email lead capture, but it lacks an AI email assistant. Dante's price plans range from a free option to $399 per month, with add-ons like unlimited AI messages, chat records, and custom domains available for additional fees.
Helpkit, on the other hand, charges $49 per 1,000 tickets or chats and does not specify its usage tiers. It offers plans starting at $19 per month for the Starter package, going up to $79 per month for the Professional package. Helpkit includes analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. An additional HelpKit AI Chatbot service is available for $49 per month. While both tools provide essential customer support features, Dante offers more flexibility in terms of pricing and additional options, whereas Helpkit maintains a simpler, more streamlined pricing model.
| Feature | Dante | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $49 | $99 |
| Usage Tiers | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Dante pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4o mini GPT-4o | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Dante, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and assist users in managing customer inquiries efficiently. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Dante, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing the overall support experience.
Dante offers multiple pricing tiers ranging from a free plan to a $399 per month business plan, with additional costs for unlimited AI messages, removing branding, chat records, extra chatbots, message credits, and custom domains. Helpkit has simpler pricing with three main plans and an additional $49 per month for their AI chatbot. My AskAI offers three plans—Essentials at $60, Pro at $99, and Enterprise with POA—along with a 30-day free trial on all plans without requiring a credit card.
Dante charges $25 per 1,000 tickets/chats, making it the most cost-effective option in this regard. Helpkit charges $49, while My AskAI is priced at $99 per 1,000 tickets/chats.
Dante provides usage tiers based on message credits, ranging from 50 in the free plan to 40,000 in the business plan. Helpkit does not specify usage tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Dante and My AskAI support human handover, allowing for a seamless transition from AI to human agents when necessary. Helpkit does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI offers an AI email assistant, a feature not available in either Dante or Helpkit, providing an additional layer of support for managing customer emails.
All platforms support email lead capture, facilitating the collection of potential customer information for follow-up.
Dante imposes content limits based on the plan, ranging from 500K characters in the free plan to 100M characters in the business plan. Helpkit does not provide information on content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Dante's number of chatbots ranges from 1 in the free plan to 40 in the business plan. Helpkit does not specify the number of chatbots. My AskAI provides one chatbot in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, a feature not available in either Dante or My AskAI.
None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses looking for more customizable chatbot interactions.
Dante integrates with various content sources such as websites, Zotero Library, YouTube, and Google Drive. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Dante supports a wide range of end-user integrations, including popular platforms like WordPress, Google Drive, Discord, Facebook Messenger, and more. Helpkit is limited to website integrations. My AskAI supports an extensive list of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms.
All three platforms are GDPR compliant, ensuring they meet European data protection standards.
None of the platforms are SOC-2 compliant, which could be a consideration for businesses requiring this level of security certification.
